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New Reviewer

Nothing but repairs

Update by user Mar 03, 2022

I have contacted customer service multiple times and have been told that they are "opening a file" on my issue. I have contacted the president of BlueStar, Eliza Sheffield, who has not responded.

Original review posted by user Mar 03, 2022
Please do yourself a favor and don't buy BlueStar. I've had my stove for two years and have already had to replace three burners (one of them twice) and the oven ignition, twice. Did I mention two separate gas leaks? Poorly fitting burners that bang around? Customer service is terrible, they refuse to replace my stove although I so clearly got a lemon. Today someone even told me that "ignitors need to be replaced regularly" as if I've never owned an oven before. This is my fourth home, I am in my 50's, I have never had to replace burners, grills, or ignitors. I even contacted the company president Eliza Sheffield who couldn't be bothered to respond. I will never buy again and never recommend to anyone. Avoid.

User's recommendation: Don't buy a BlueStar.

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ID
#3380204 Review #3380204 is a subjective opinion of poster.
Location
New York, New York
Cons
  • Constant repairs
Preferred solution
A replacement of my unit
New Reviewer

The worst Oven with their PowrOven on the Platinum Series

Update by user Aug 25, 2021

Bluestar wasn't willing to do anything and told me to go back to the retailer. The retailer is trying to work out the full return of the range with a replacement range of a different brand.Bluestar needs to learn a lot about customer service. I felt I was dealing with...

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1 comment
#2054466

Same response I received when the appliance loft lost my platinum series for six months then delivered it damaged. Sorry call the Appliance Loft.

Even when Bluestar recommended them after denying me the ability to drive to Reading and Buy direct from them. Todd Robinson Wyalusing PA

ID
#2705451 Review #2705451 is a subjective opinion of poster.
Location
Stony Point, New York

Billed me restocking fee when item didn't even ship

Ordered a cooktop with free shipping. They sent me an email telling me to call. Told me it was back ordered, but for additional $199 it would ship sooner. I complained, then they cut it to $99. I found it cheaper locally that night. I called to cancel the next morning and they said they I owed a restocking fee. Pure B.S., it couldn't have shipped in the middle of the night so they could have just cancelled everything. I'd never buy anything from this firm - I'd recommend you look elsewhere and save yourself a huge hassle.
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ID
#364857 Review #364857 is a subjective opinion of poster.
Location
Saxonburg, Pennsylvania

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