Carrie I

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Bank does not allow deposit of check through ATM or mobile app for amounts over $5000. I asked for a 1 day exception to deposit my stimulus check of $5600.00 and was told no. I live 25 mins from a bank. This is absolutely ridiculous. No logic as to what the difference of me coming in to deposit a check or taking a picture and depositing through a mobile up. Absolutely frustrating and pissed that I even agreed to have a loan with this bank. Considering closing all accounts besides the loan. Worse bank to do business with! No consideration for the customers!
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  • Cannot deposit amount over 5000 and no local banks in area

Preferred solution: Let the company propose a solution

User's recommendation: Find another bank!!

Shemeka B
map-marker Kalamazoo, Michigan

Very Poor Customer Service!!

2 separate accounts. I have a personal account, I'm also a personal representative for an estate account. My personal account has been over drown due to loss of employment after 17 yrs of employment, once I do get another job or some income I planned on paying the over drawn personal account . The estate account has been locked due to my personal account being over drawn. What has me very upset is that these two accounts have nothing to do with the other and have never been a joined account. Why is the estate account now frozen due to the personal account being over drawn? Business for the estate still has to be taken care of, why can I not conduct business on the estate account for estate matters only??? This is very poor business!!!
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Reason of review:
Poor customer service

Preferred solution: Get a new credit union that values long time customers

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