Damaged item; missing piece!

Bluenotes - Damaged item; missing piece!
Im really disappointed at Bluenotes! I made an order on Dec 3 and one item was damaged. I emailed customer support with pictures, but I didnt hear back in a week. I had to return it to the store and re-ordered online. My new package came in today. Guess what? I ordered 8 pieces but only came in 7 pieces. That item is missing!!! I only ordered twice and both had I issues. I asked my husband to check it with me together and hes checked and hes sure that Im not crazy or see things. I will rate you 1 star for wasting my time going back and forth!

User's recommendation: Avoid ordering online! Avoid Bluenotes!

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ID
#4223515 Review #4223515 is a subjective opinion of poster.
Location
Markham, Ontario
New Reviewer

Custmer service

I order on early black Friday deal buy one get two free, and I revived only one product, I called Cusmter service so many time no one pickup, and its been more then one week no one reply for my call.
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ID
#4187131 Review #4187131 is a subjective opinion of poster.
Location
Toronto, Ontario
New Reviewer

Chnage address

Hi I just purchased some of your items and I notice the address was incorrect. I would like to change it to the right address
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ID
#3247145 Review #3247145 is a subjective opinion of poster.
Location
Thornhill, Ontario
Preferred solution
I would like to change the address

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Verified Reviewer
New Reviewer

Return

I went to this store for the first time and it will be last. The fitting rooms were closed and my boys didn't have the opportunity to try on the pants. When they tried on them at home, these were too big for them even we picked the smallest size your store carries. My teenagers are tall but skinny. They offered a store credit but that isn't a solution for my family. We just need pants. Customer service at the store was really bad (Bluenotes @ Oakville Place). Your company needs to be flexible with your refund policy when your fitting rooms are closed.
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ID
#3099933 Review #3099933 is a subjective opinion of poster.
Location
Oakville, Ontario
Cons
  • Refund policy when fitting rooms are closed
  • Poor customer service by store manager
Loss
$120
Preferred solution
Full refund
New Reviewer

Package not delivered

The delivered man send mi a picture of the package at the door but wen I reach home I didnt see my package
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ID
#2897666 Review #2897666 is a subjective opinion of poster.
Loss
$314
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Ordered shorts online. Security tag left on shorts.