Original review updated by user Nov 18, 2020
My phone was not ringing for all incoming calls or text messages, and I was not getting my notifications on missed calls. I took my phone into the store here in Burkesville. There were two young girls working who did not seem to have had any training. They called tech support, who checked out my phone, did a factory reset, and decided the phone had a manufacturing defect. So I asked for a replacement phone, and was told I would have to drive all the way to Columbia, even though they had phones in the store they could have given me. I asked to speak with a manager. They called the manager, who was extremely rude, and also insisted I would have to drive to Columbia. I got so frustrated I left the store. When I got home, my phone was actually working. Apparently, when tech support did the factory reset it actually managed to fix the problem, but the tech was too incompetent to realize it. We'll see how long the fix lasts. Don't go the Bluegrass Cellular in Burkesville. Worst phone service and customer service EVER.
User's recommendation: Avoid Bluegrass Cellular.