Blueair Reviews
Blueair Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Blueair has a 3.2 star rating from 18 reviews, 71% would likely recommend, and consumer sentiment is mostly neutral with mixed favorable and unfavorable feedback.
Key Takeaways for Future Customers
- Blueair reviews note effective, easy-to-use purifiers and a medium price level.
- Customer service can resolve issues but contacting a live agent often takes extra effort.
- Manage filter subscription and returns early to avoid delays with auto-ship.
Negative Feedback / Risk Areas
- Frequent customer complaints about hard-to-find phone support and long waits.
- Problems reported with subscriptions, cancelling, and ordering correct replacement filters.
- Occasional defective units and inconsistent offshore support quality.
Positive Feedback
Many reviewers praise Blueair product quality and helpful reps who guide filter changes and technical support.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Blueair has a 3.2 star rating from 18 reviews, 71% would likely recommend, and consumer sentiment is mostly neutral with mixed favorable and unfavorable feedback.
Key Takeaways for Future Customers
- Blueair reviews note effective, easy-to-use purifiers and a medium price level.
- Customer service can resolve issues but contacting a live agent often takes extra effort.
- Manage filter subscription and returns early to avoid delays with auto-ship.
Negative Feedback / Risk Areas
- Frequent customer complaints about hard-to-find phone support and long waits.
- Problems reported with subscriptions, cancelling, and ordering correct replacement filters.
- Occasional defective units and inconsistent offshore support quality.
Positive Feedback
Many reviewers praise Blueair product quality and helpful reps who guide filter changes and technical support.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Question customer service was wonderfulabout filter changing on my unit
Had an indicator on my purifier had some questions called their customer service. The person was wonderful and as well as helpful.
User's recommendation: Blue air is rated in the top two purifiers for consumer reports and the customer service seems to be backing that up equally
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerQuestion about filter changing on my unit
Representative was supportive and gave me the answers that I needed with very little explanation on my side.
Don't know why I got this website to leave a review because the product is amazing. The person with whom I spoke was wonderful.
Answered all questions.
Posted a link with a video to help me change filters, as well as some great information about the unit itself. Blueair is a wonderful product if you need a really, really good air purifier.
- Excellent product if air purifier is needed
- No cons related to the quality of blue air air purifiers
User's recommendation: Need a great air purifier buy blue air
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerQuestion about filter changing on my unit
The mint with whom I spoke was wonderful. He walked me through what was happening and furnished me with a YouTube link when I need to change the filters.
Blue air is a wonderful top brand via consumer reports and this gentleman showed me that they stand behind their customer. Quality product and quality customer service.
User's recommendation: Blue air-excellent product and excellent customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Eugene, Oregon
Device won’t turn on
Your representative asked me numerous irrelevant questions. Then she said he was gonna pass me over to someone that can actually help me.
But they would have to be a five dollar fee. This already sounds ridiculous, but I thought what the heck.
Then before I approved it to find Prince said $65 a month. What kind of rip off are you running?
User's recommendation: Hang up and try again if these people get on the line with you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
West Palm Beach, Florida
My new air humidifier broke down
My air humidifier would come on with no warning, lights or anything, but not put the water mist in the air. So now the words, it was not using any water whatsoever and everything that the troubleshooting told me to do I did and it still didnt help. The reason I left a five star review is because the girl that helped me out over the phone was quite delightful and took care of me so thank you very much.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Silver Spring, Maryland
Excellent customer service
Excellent customer service. The representative helped track my order & reviewed my equipment & service request.
Newport Beach, California
Disaster a $700 dollar heater/air stopped working not even seven months old and rarely used! I’m so disappointed!
Bought a heater/air stopped working less than a year old! Bought it directly from you for over $500! I am very disappointed.
- Product stopped working wont even turn on
Preferred solution: Full refund
User's recommendation: Don’t buy this product! Waste of money!
Hyattsville, Maryland
Unable to start new device
I got disconnected from the Representative, but I managed to figure out the issue on my own. I tried to call but no one picked up.
Madison, Wisconsin
Chat is not helping me
Great found phone number online and they were great. Gave me instructions to send back . They were really great but was not easy to find phone number but if you search for Blueair customer service you will get the number
User's recommendation: They are great and helpful and willing for returning order
Pleasant Hill, California
Air filter arrived damaged.
Excellent customer service. No fault of the company that the filter arrived damaged. First time ever this has happened as I have received several filters in the past with no damage.
User's recommendation: Positive/excellent solution!
Troy, New York
Order replacement filter took too long to connect to an actual person. It was difficult to find the customer service phone number.
Could not find customer service phone number. Had to jump through too many hoops to connect to an actual person.
Once connected everything went very smoothly.
User's recommendation: No problem if you’re comfortable with chat.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI have twice been sent the wrong size filters
- - Spare filters were the wrong size.
- - I own 3 large machines, a dust magnet, and 2 smaller units.
- - There is one in every room except my kitchen.
I had to re-order a filter for one of my units. The spare ones I keep on hand were the wrong size, These filters are expensive and would have thought I would be sent the correct ones free.
I have 3 large machines, a dust magnet and a 311+max also 2 smaller units. I love these and with my lung condition I have one in every room except my kitchen. I've spent a small fortune on these plus the filters.
I have owned them over 3 years. They work great as long as the correct filters are sent.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Irvine, California
It's very difficult (impossible) to manage filters subscriptions on line. It's impossible to connect with a live person to help customers manage
I finally spoke to a person and she said she'd cancel one subscription. Hope it's worked. Still waiting
User's recommendation: Call 888 258-****, a number I redceived from google AI
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerVery frustrating
Wanted to talk to a human, but more and more questions. Never had any clarity. Wound up hanging up and ordering elsewhere.
- Love their air purifiers
- Not easy to reach to order
Preferred solution: Answers
User's recommendation: Avoid this company
Salt Lake City, Utah
Questions about shipment and payment
Took way too long to contact a live person. Phone number is hard to find. Wasted a lot of time trying to chat with a machine.
User's recommendation: Be prepared for not the best to contact a real person for any help
Decatur, Georgia
Difficult to cancel subscription
I had a backlog of air purifier filters and it was so difficult to manage my subscription to pause my shipment that I decided to just cancel the subscription, which was also very difficult.
User's recommendation: Order filters elsewhere
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