New Reviewer

Blue Track can't be trusted to give a refund

Blue Track (Sean Glasser)sells those stress balls from their Jersey City, New Jersey store via the internet. Because of a problem with the product, we were unable to use the stress balls they sent, so they said they would refund our money if we returned them. We returned everything but Blue Track has not refunded our $1376.00 like they said. Sean Glasser is the CEO and apparently is also the "finance department" who is supposed to "process the refund." Promises, promises, promises. No action. No refund. No return of calls. The guy is running away from responsibility. Seems to me when you take somebody's money that is stealing. Dealing with this unethical company causes more stress than their stress balls could ever relieve!
View full review
6 comments
#777520

Asking for a refund and not returning the product, isn't this like have your cake and eat it too !

We have dealt with Bluetrack in more ways that just buying their product, I believe they set very high standards of ethical business practices. I particularly was drawn to their customer centric standards.

#514268

This complaint is absurd. I have worked with Sean and at Bluetrack for 8 years now and he has constantly pushed Ethics over Profits to us, from day one.

That's like his mantra. I dealt with this customer.

They bordered on aggressive and abusive with our staff. The only reason she even had Sean's name was because our receptionist gave it to her when she asked who the owner was.

#509643

Anon, through conversations with the customer we think they wanted to buy the products elsewhere, possibly China, and apply our decals to them. We are not confident this wasn't their plan from the start either as they were very demanding from day one.

They probably had a hard time finding a source for the decals.

This is our educated guess based on the conversations with them. The decals are useless if not applied to a product.

#480691

why did it take so long to return the decals?

#454574

This customer did not reveal the whole story. Customer insisted that they save costs by buying our products blank and our imprint transfers direct, applying them themselves.

We advised against this as it requires special techniques to apply. A manager here confirmed the order anyway. Customer had difficulty applying as we predicted. We sent multiple shipments of new batch samples for them to try over the course of weeks and spent extensive time working with them.

In the end WE SUGGESTED that they return them for a refund. Customer sent ONLY the products back and not the decals. Through communication company was reluctant to return the decals but finally agreed. It took months to get the products back and 2-3 weeks for a refund.

Customer updated their complaint one year later when refund was given shortly after return of everything.

Customer complained about Sean Glasser personally because he is CEO. He was not directly working on the order and never spoke with Ms. Ernst prior to her post.

This complaint is an attempt to discredit the company and Sean. With over 12,000 orders and only one complaint we hope you can see this.

#190208

Finally received the entire refund. Should not have had to wait as long as we did.

View more comments (5)
ID
#161522 Review #161522 is a subjective opinion of poster.
Location
Corydon, Indiana

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article