They broke my car

Dear Sir! I have problem with your official Dealer in Almaty, Kazakhstan, Blue Starof Kazakhstan, 102, Stasov street, Almaty, phone +7-72********. I had problem with oil leaking and made there diagnostic, they told me I have to change sealing and estimate cost for this service apr 1200$. I put my car Mercedes Vita and after several days they call me and told me, when they try take off nozzles, they broke nozzles and now I have to pay 5500$. When I brought my car, car was working and did not have any problems with nozzles. First nozzles was working, second they have to ask me before taking, if they could not take with out broking nozzles. Please help me fix my problem. I was thinking Mersedes is best cars and service, but my last expiriense showing me it is not true. I am American and using Mersedes in US also, but services in Kazakhstan is terrible.
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ID
#706590 Review #706590 is a subjective opinion of poster.
Location
Almaty, Almaty Region
Product
Mercedes Benz Car
Cons
  • Very expensive
  • Bad service
  • Bad quality
Reason of review
Damaged or defective
Loss
$5500
Preferred solution
Let the company propose a solution

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