Blue Shield Of California
Reviews and Complaints
Customer de-service
You are better of with every other company
Preferred solution: Let the company propose a solution
Disgusted
Horrible Company!!!
A bunch of idiots
Preferred solution: Let the company propose a solution
Call Center not in America
Blue Shield's call center is in the South Pacific (Manila). I sent in my payment via Visa pursuant to Law, during open enrollment.
Today is the 8th of January and they billed my card and refuse to send the Policy or even the Proof of Insurance card itself. I don't want a lousy card you print off the internet, anyone can make one up or steal it, where in the heck is the Card? Why is the Government allowing these individuals to provide services when they fraudulently refuse to produce proof that you are even insured. I did not get what I bargained for and when you call them, they hang up on you.
Nothing like giving personal information to someone in Manila.
Of course, I am told United Healthcare conducts business in India and the call center is in India, unless the phones are down, then good luck. I thought we were done with outsourcing jobs?Personal insurance information clearly should be conducted here.
- Difficulty contacting a knowledgeable rep
- Fraudulent behavior
- Customer support
Preferred solution: Let the company propose a solution
Blue Shield of California
- Customer service
Horrible customer service
In my opinion they regularly commit fraud
Declined medication
RIP OFF
Decided to not cover previously paid claim
Starting in September 2016 my orthopedist gave me the Synvisc series of 3 injections after pre approval from Blue Shield of Ca. Now, 5 months later I received a letter from Blue Shield that the coverage for this claim has been rejected so I am getting ready to fight it, rather than pay another $1500 for these injections.
After paying $543 a month for insurance, it is like pulling teeth to get this company to pay for anything. When they do, most of what I pay does not go towards my $875 deductible. I am sick of this insurance company. I will get Medicare soon and will switch to UHS Supplemental in hopes they will pay better on claims.
We are mandated to have coverage, at a huge price, then they don't want to pay claims. This insurance must be great if you don't need it.
Stay Away from Blue Cross Blue Shield-Even Providers Have Complaints
- Being lied to and hung up on because i asked for a supervisor
- Nonpayment of claims
- Lack of average processing of claims
Preferred solution: Replace your Customer Service Dept with people we can understand and are qualified to perform the job. Hold your claims department accountable for numerous mistakes. Make supervisors accountable for not "escalating" claims that are pending for a year.
Don't buy B.S. EPO/PPO products
I am a medical doctor, a hematologist, saw patient on an emergency request by the patient's hospital primary care MD. B.S.
refused to pay on the basis of lack of prior authorization and I was not a contract provider, but where to get prior authorization at night? They are not available at but MD are always working. Not enough MD's sign up with them anyway. I am billing the patient now.
The patient now paying double, to B.S. and to me. Next time I will not see their patients. I would ask the other MD what insurance first before I hear the story as I hate to deny care in an emergency situation.
I hope it will not be you, the B.S. patient.
- Lack of services covered
Blue Shield Of California - Review in Insurance category
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Please return to school and learn how to spell ; creative writing would also be useful.