Blue Compass RV Reviews

We purchased a brand new RV and leass than 2 weeks and 200 miles, attire came off on our way home from our trip. We sat for 9 hours waiting for assistance.

Come to find out there was never any grease put in the bearings. The grease was missed from the manufacturer, and the prep department at the dealership. It took us 4 hours to drive home with the axle tied up. The roadside assistance gentleman could not make the floor repair as they screw was stripped.

We brought the RV back to Blue Compass RV Newtown Connecticut as soon as we got in town. Walking through the door the general manager have the audacity to ask my husband what he hit before he even saw the camper or came out or asked us if everybody was okay.

Joshua came out looked around assesses the situation and guaranteed us he would take care of this with the remainder of a laundry list of everything else that was broken on that brand new RV. Needless to say he did not follow through with anything. Upon me chasing down my $700 reimbursement for paying the roadside assistance, out of pocket, it was brought to our attention the other Axle had been replaced on this RV prior to our ownership.

We have made several attempts to try to rectify this with Joshua. He is uninterested, quite honestly he has to be the worst General Manager we have ever come accross. There's no interest in the customer/ consumer once they're purchase has been made. How they been aware and Axle was replaced prior to ownership I never would have purchased this unit.

It is most likely the negligence of the bearings not being greased which caused the first axle as well to need to be replaced. Only seem it would make it that much more important the remaining axle should have been inspected with a fine tooth comb. Obviously it was not. This literally is negligence on many parts.

The fact that they're not concerned that they put people in danger is staggering. To top this all off our RV has sat there now for 6 weeks. 6 weeks and literally the service manager called me two days ago to tell me they were still waiting on parts. This was only after a long conversation with Forest River RV Warranty company.

Which by the way Forest River reached out several times to Joshua and he ignored their calls as well. I had to actually submit all my paperwork directly to Forest River to get this ball rolling. I have several emails from Joshua stating he had already done this. Blatant lies.

Ironically when I left the RV there I stated I was giving them the opportunity to just simply fix the situation before I was going to write any reviews. Let's face it things happen. But now when you topple in the experience with how uninterested he truly is with doing the right thing, reviews will be written.

Let us hope there are plenty who still read reviews. Unfortunately we just learned our lesson the hard way.