Greetings Honorable Johnson, My name is S, Moody and I am a new home owner in the Kentsdale Farms development in DeSoto, Texas, a suburb of Dallas County. I took possession of my home in December 2018 soon after build completion. It is a mixed property development of new constructions as well as older existing properties. I completed an official walk through of the property but thought it prudent to bring in extra pairs of eyes in the event I missed something, and the warranty representative (Jason) did not bring to my attention or maybe missed as well. The warranty representative advised if I found anything that needed to be addressed to pass along to him. The next two subsequent days I had my sister come walk through with me and my niece who discovered things not caught during the formal walk through and indeed passed along to the warranty rep. My communications regarding repairs to items were sent via email so there was no disconnect in terms of my home’s problems. There was always assurance of remedy to the issues, however, many currently remain outstanding for repair. Some of the issues were so grossly negligent I can’t believe they delivered the home without correcting prior to a walk through. For instance, above multiple doors to rooms there was a large gap between the sheetrock and the top of the door frame that you could stick your hand through straight into the next room. Bloomfield sent a repairman who filled the large holes with what felt like caulk (it was soft and pliable) and painted over. Sheetrock is not soft and pliable. When I addressed this Jason, the warranty rep, he said that could not be the case and I invited him over to check for himself. Jason inspected this issue and I showed him a empty tube of caulking in the flower bed. He insisted sheetrock was used. When Bloomfield's painter came to paint the repairs, I mentioned what I knew to be shabby work to him. He felt the areas and confirmed what I said to Jason. The painter removed the caulking that was used instead of sheetrock and fixed it correctly. I snapped pictures of the caulk the painter removed from the wall, also of the caulking tube left in the flower bed. Not sure who gave the initial instructions to do a faux fix and maybe hope I didn’t check it out. Another issue was a loose plate on my roof connected to my vent-a-hood that caused a loud alarming noise which I reported to Jason. He proceeded to give me instructions on how I would need to take care of it myself by climbing onto my rooftop and securing it with a small rubber stopper that would stop the noise. Aside from the fact that I am on a walker from a major spinal injury, I have one huge problem with Jason's suggestion. I am not the homebuilder nor am I a contract repairman. I also don’t relish in the idea of falling off my roof and bouncing off the ground. I’ll leave the work assignments for the contractors employed by my home builder Bloomfield to take care of them. Here is the major issue and the reason I write this letter. My main issue with Bloomfield at this moment is the circuit breaker box is located on the outside of my house. I addressed this with Jason, and he stated this is where the breaker box is located with every house in the development per the city requirements. I called the city of DeSoto's manager offices, and was advised they never told Bloomfield the circuit boxes must be outside of the home. That their only requirement is that the circuit box cannot be located in a clothes closet. I called Bloomfield corporate offices, spoke with Mike McCord and reiterated the issue and what I discovered from DeSoto city managers office. Mr. McCord was not receptive to the information, and told me that they, Bloomfield, was not going to do anything to resolve this issue. I stated that as a disabled military veteran I am totally baffled as to the treatment and dismissive attitude from Bloomfield Corporate offices. The circuit box being outside of the house was never mentioned during the walk through and I was not aware of it until approximately two months later when I needed its use. Honorable Johnson, I paid for my home with the reasonable expectation of receiving it in as close to pristine condition as possible but concede there would be some things in need of repair. However, I didn’t expect to have a list of issues still outstanding and other problems being added while receiving as much push back as I have received. Overall, we are working together to slowly mark some problems off the list, but to this day some items are on still on the list from my original submission. Most importantly Bloomfield refuses to relocate the breaker box to a covered more secure area of my home. Thank you for your time Shanil Moody
Southwest Dallas, Texas
Bloomfield Homes House Construction
- Home location
- You name and there you have it
Reason of review
Relocate electrical box
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