Unclaimed
Bloomex UK
244
CLAIMED LOSSES
9
TOTAL REVIEWS
Bloomex UK Reviews
Poor customer service
Order was due for delivery on 30 September. Received an email on 30 September staying unable to deliver, please confirm address. Address was confirmed, which was correct. After, wasting many futile hours online chat was informed on 6 October that the flowers had been delivered 30 September at 2pm. Caused a lot of stress and anxiety.
User's recommendation: Based on my experience I am unable to rate this company.
ID
Location
Bristol, England
Failed to deliver flowers being in transit for 3 day
Failed to deliver sympathy on scheduled date states the delivery could not find the address. The chat room was very slow kept waiting for long periods. Some operations not very helpful.Use
ID
Location
Bristol, England
Good service
happy with the customer service. parcel arrived on time. overall it was good package and the price was not too high either. so i am pleased with the service they have provided. I must admit that i got them wrong in the begining as i thought the parcel was not delivered but it was delivered but not found by the recipient. Thanks for providing good quality serivce. I will use them again if i have to in future and would recommend to a friend as well. another good service or option on their website is the live chat option. whihc help you finding the correct address if you are sending it from outside australia . thank you...
ID
Pros
- Web site
Reason of review
On time delivery
Costly and frustrating
I have ordered successfully with Bloomex before, so I don't know what's happened to them. I ordered flower's for Mother's Day, paying the high extra charge for delivery that day. NO FLOWERS ARRIVED. I contacted them the following day and they told me a manager would contact me. 2 days later I received an automatic email saying they were busy and would get back to me. 3 days following that, I received an email saying my flowers had been delivered on Mother's Day. Somehow they went back in time to rectify the mistake? Now I'm waiting again for a Manager to contact me, to demand a refund.. WILL NEVER USE THEM AGAIN.
ID
Reason of review
Problem with delivery