Whether you are a consumer searching for information about the brand or looking to share your experience with the company or a business providing these products and services, online reviews are crucial for you. They are more than just word of mouth; they are a powerful tool for shaping decisions and driving continuous improvement.
PissedConsumer.com has become one of the most popular and reputable review websites, with 5M visitors and almost 160K companies presented there. So, the question arises: What should you do if something goes wrong and there are some issues with the feedback posted? Is it possible to remove it from PissedConsumer?
In this article, we provide detailed guidelines and address the main questions about the process of removing reviews.
Does PissedConsumer Allow Review Removal?
Suppose you realize that you made a mistake, misrepresented the information, or changed your mind about the information in the feedback, or you are a company that believes the complaint contains misleading information. In that case, you might want to know whether PissedConsumer allows users to remove reviews.
There needs to be more clarity on the Internet regarding the reviews removal on PissedConsumer.com, from an inability to delete complaints from the platform to services offering to remove content for a fee. However, it's essential not to trust unofficial sources or third-party services. You should always rely on the official policies and data provided by PissedConsumer. As an online review and reputation management platform that builds communication bridges between brands and consumers, it prioritizes consumer rights and values transparency.
When it comes to removing reviews from PissedConsumer.com, you have several options. Let’s discuss them in detail.
How to Remove Reviews from PissedConsumer.com Posted by You?
You can remove reviews if you are a registered PissedConsumer user and if the reviews in question were created under your account. Here are the steps to follow:
- Log into your PissedConsumer account.
- Click on your account at the top right corner of the page.
- Choose "Reviews" from the drop-down menu.
- To remove a review from PissedConsumer, click on three vertical dots in the top right corner of your review.
- Click on "Delete Review."
- Choose the reason why you want to remove a review from PissedConsumer and send a request.
- Our support team will carefully assess your case.
Suppose you realize that you made an error when posting a review, misrepresented some facts, or gave incorrect information. In that case, PissedConsumer.com can also remove a review from the platform if “we receive a notarized letter from the person who posted it.”
A notarized letter must include all of the following:
- Your full name, your mailing and email addresses, and your signature. Include the URL of the post in question in the letter as well.
- A signed statement that you were the user who originally posted the questionable or false complaint and that you are seeking to remove it.
- A signed statement that the information you previously posted was incorrect at the time you posted it. In your statements, you must also declare that the information you’ve provided is true to the best of your knowledge. Keep in mind that this is a legally submitted document and you should make these statements under penalty of perjury.
- A legible notary stamp.
Please send all the documents to our mailing address:
Consumer Opinion LLC
1930 Village Center Circle #3-6853
Las Vegas, NV 89134
You can also submit notarized letters by scanning them and sending them through the form on the Contact PissedConsumer Page. After receiving your documents, PissedConsumer.com will carefully review them. The review process may take up to 2 weeks.
It must be noted that a notarized letter option is applicable ONLY to actual authors of content posted on PissedConsumer.com.
You can find more information about how to remove complaints from pissed consumer in our FAQ.
How to Remove Reviews from PissedConsumer about Your Company?
Managing your company's online reputation is crucial, and both positive and negative reviews are essential for your brand perception, especially with the introduction of the FTC regulation rule on the use of consumer reviews and testimonials. Positive reviews boost consumer confidence, while negative feedback drives business progress and improvements. They help enhance consumer trust and loyalty and may turn customers into devoted brand advocates. You might want to remove the negative review once you see it, but here is what you should consider:
- Negative reviews provide businesses with insights and highlight pain points that need to be taken care of.
- Effectively responding to negative feedback not only helps retain existing customers but also attracts new ones who appreciate the company's commitment to continuous improvement.
- Addressing negative reviews with transparency and a commitment to resolve issues through effective customer service solutions helps build trust with the audience.
Your first reaction when you see a negative review might be to delete it and pretend it was never there or that it doesn't concern you. You might wonder how to remove complaints from PissedConsumer. However, acting impulsively won't help the situation. Remember that removing negative reviews about your business may do more harm than good. Complaints removal will not solve the problems with your products or services. It's better to seek professional help and learn to turn negative reviews into opportunities for growth and success.
Also, unethical practices of removing reviews may have legal consequences. It’s more beneficial to consistently implement proactive review management to minimize the adverse impact of complaints and reduce their number while also rebuilding trust with customers.
However, if you believe the review is fake, or let's say it mentions services the company does not provide or contains some misleading or biased information, you should first contact the PissedConsumer support team for assistance. Also, there are other options.
Apply for Legitimacy Verification Program (LVP)
Legitimacy Verification Program provides an efficient alternative dispute resolution process where a Third-Party Neutral decides whether a post complies with PissedConsumer’s Terms of Use or not. If you decide that a post on the platform violates the Terms of Use and you would like to remove a review from PissedConsumer, you can submit a corresponding Complaint to the platform.
The author of such a post will be notified about the Complaint in accordance with the LVP Rules and will have an opportunity to respond by completing an Answer form. Both the Complaint and the Answer get reviewed by an independent, neutral third party ("Third-Party Neutral"), who will make the final decision.
A Third-Party Neutral is an independent attorney who is not employed by PissedConsumer, but whose firm is contracted with the review platform to provide attorneys who will serve as Third-Party Neutrals in conformity with the LVP Rules. A decision made by a Third-Party Neutral is based solely on the data included in the Complaint and the Answer.
However, there are certain limitations as to how often you can use the Legitimacy Verification Program and as to the number of reviews you include in your Complaint.
Decisions made by Third-Party Neutrals are final. There is no right of appeal. To find more information, please check our Legal Information page and FAQ for businesses.
If you have been engaged in litigation with PissedConsumer or have threatened legal action against PissedConsumer, you may not participate in the LVP.
Obtain a valid court order
If you believe the information presented in a review is false and you want to remove a complaint from PissedConsumer, you have the option to email or mail a valid court order.
When obtaining a court order, you may want to consult an attorney to get better assistance and guidance. A court order must clearly state where exactly the content in question is located on PissedConsumer.com. It also must include the language where a judge specifies that PissedConsumer must remove a review from the online platform.
It is important to remember the following:
- A court order must be signed by a judge and filed with the court.
- To obtain a court, a lawsuit needs to be filed first.
- If you are sending a court order issued by a court in a country other than the United States, such a court order must be properly domesticated to meet all the requirements of and to be acceptable by the US judicial system.
How to Report a Review on PissedConsumer?
If you're looking to remove complaints from PissedConsumer, whether you are a consumer or a company, you can report reviews for further evaluation. PissedConsumer allows users to report reviews if they believe the content is inappropriate or inaccurate. Reviews can be flagged for several reasons, such as containing commercial or promotional content, being inappropriate, being posted to the wrong business, duplicating another review, etc.
If you believe a review on PissedConsumer should be reported, follow these simple steps:
- Navigate to the page of the review you would like to report.
- Click on three vertical dots on the top right corner of a particular review.
- Click on "Report Review."
- Specify the reason for reporting the review.
- Click the "Send report" button.
Your report will then be submitted to PissedConsumer's moderation team for further review.
If the post is found to be problematic and contains misleading information, the representatives of the moderation team will remove a complaint from pissed consumer. They thoroughly examine reports to ensure that only accurate and fair content remains.
Take Control of Your Reviews on PissedConsumer
The process of removing content from the review website can seem challenging at first. However, the steps outlined above clarify how to remove reviews and complaints from PissedConsumer and offer practical solutions that correlate with the platform's policies. No matter who you are, a customer or a business owner, PissedConsumer provides the tools and resources to address complaints and resolve consumer issues related to review removal.