It would appear that Experian has dropped the ball on protecting the information of 15 million users. The credit company, which markets itself as “a name you can trust” held application information for the mobile phone giant, T-Mobile. Unfortunately all of the data from T-Mobile customers, including Social Security numbers, passport information, names, addresses and birthdays was among the compromised data Experian failed to protect in September.

The Experian server that held this information was hacked and more than 15 million individuals have now had their information compromised. Fortunately it wasn’t a server with credit information and reports, but having a server with virtually every personal detail ever found on a T-Mobile application certainly isn’t a good thing.

T-Mobile Shoulders Responsibility

While the credit company Experian seems to dodge responsibility and claim that they “do not know who the criminals were behind this incident.” Experian also claims that “there is no evidence that the data has been used inappropriately. Furthermore, they are working with law enforcement.

Meanwhile the entire T-Mobile network of users is compromised.

Fortunately the CEO of T-Mobile has at least acknowledged the severity of the issue. The company posted a letter from John Legere, T-Mobile’s CEO explaining and apologizing to customers. The letter claimed that Legere is “incredibly angry about this data breach.” T-Mobile will also be instituting a “thorough review of our relationship with Experian” just as soon as they assist the customers affected by the breach.

Finding Solutions to the Data Breach

While T-Mobile appears to be genuinely concerned, the only step besides posting the website statement is to offer customers a two-year credit monitoring service without cost. Granted, this credit monitoring will be done by Experian – the same company who didn’t adequately protect customer information in the first place.

Apparently the “relationship review” between T-Mobile and Experian is going to wait for a bit, at least until a two year deal for credit monitoring is complete. It does make a consumer wonder if T-Mobile is even responsible for the service or if it is simply passing along a too-little-too-late offering from Experian.

Of course with a good 760 individual customer complaints in the PissedConsumer logs, T-Mobile isn’t exactly a shiny star of customer satisfaction thus far. Of course having millions of customer data stolen rather pales in comparison to a rude customer service representative or a faulty payment system.

But still, it’s reasonable to assume that we’ll soon see even more complaints as customers realize just how far reaching the data hack implications reach.


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