Avondale AZ Camping World no customer service beyond point of sale

Worst Customer Service Ever!!! Camping World of Denver is Awful!

Camping World - Review about 2015 Keystone Cougar Xlite from Sandy, Utah


Buying a camper or recreational vehicle is exciting. Suddenly you have the means to travel the world. To see new things and try new experiences. But the first thing you must do is get that camper off the showroom floor and into your own garage or storage facility without losing your sanity or savings in the process.

Slow Down the Buying Process

When you go to buy a camper, the first thing you’ll need to do is slow down. Don’t get in a rush. The dealer is excited to sell you the camper, and if you’re working with a big camper dealership, the last time you’re treated like a star customer is when you’re shelling out quite a bit of money on the new rig.

That means the dealer will encourage you to take the new camper off the lot, in essence taking possession, of the camper right away. The sooner you take possession, the sooner the deal is done and the camper is no longer the property of the dealership. This is good news for the RV dealer, but not nearly as good news for you, the erstwhile buyer.

Many problems on campers are not discovered until the camper has left the dealership. Some dealerships are honest and will take care of customers when something like this happens. These dealerships seem to be rather few and far between, however. Other dealerships prefer to let the camper leave, even with known issues, and then stall on repairs as long as possible. After all, the store already has your money!

Inspect Twice

While you should absolutely do an inspection at home once your camper has arrived and you start cleaning and preparing it, you should not sign on any dotted line or take possession of the camper until you have done a very good and detailed inspection at the store. Don’t just walk around and look at the pretty stuff, check out all of the hardware and details as well.

Are there small tears in the fabric or dents in the metal? Does the door or slides jam? Are there signs that water may have gotten into the camper somehow? Open cabinets, peek into every service space and really look. Have the tech or sales person – not you – open and set-up every aspect of the camper. Hook up water, gas and electricity and test them all.

If there is anything that isn’t satisfactory, you have no obligation to buy the camper. This is the time to slow down, request repairs or changes before signing and to be ready to walk away. Sometimes it is necessary if the dealership gets pushy or insists they will take care of the issues right away…as soon as you pay for the broken item!

As the customer, you are in a position of power when you’re the buyer. The dealership is anxious to please you and you are carrying the checkbook. Once you write the check, however, you are no longer the customer. You are an owner – even if the camper you were just sold was dirty, damaged and in poor repair. It’s far better – and easier – to get issues resolved as a customer with a big check in hand than as the owner of damaged goods.