Belkin - Wireless router doesn't work?

Belkin making me regret - Belkin Sucks

Belkin - Charging me for (FREE) customer support?

The world of electronics is frantic at best. There are new devices being introduced every day and the anxiety to be caught up with the latest and greatest gadget is not always easily overcome. But shiny new phones and tablets aside, there are some things in your house that you expect to work steadily to support the new toys – your router.

Installing Your Internet

Internet has come a long way over the last ten years or so, but it’s not moving quite as fast as some of the other technologies at least. What used to require wires now can be wireless, but the quality of your wireless connection can make or break just about everything else in your house. What good is that new $400 tablet if you can’t make it connect to the internet?

When choosing a router for your wireless internet, you normally spend a bit of time checking out reviews and selecting a router by a company with a strong reputation. Sadly even the best electronics companies these days are shaving some expenses by having their routers manufactured for as little as possible and this can affect the quality of your router and your connection.

We all know just how frustrating it is when you are trying to watch a movie and it lags. And times out. And stops. Or perhaps you’re in the middle of a document and you need to check some quick facts or confirm details in an email. Only you’ve lost internet. Again.

Not all internet is created equally, it seems.

Headaches and Hassles

When your router isn’t working, the logical step is to make a quick call to customer service and check to be sure there’s not something you’re missing. As it turns out you are missing something – good customer service.

Not only are you sitting on hold for half an hour before you even get a hold of someone, you can’t understand the person you’re speaking with when they do actually come on the line. While there is a lot that can be said for increasing global communications, trying to sort through a tech issue while also sorting through a thick accent can be frustrating in the extreme.

In rare cases you may have resolved all of your issues after restarting your router or taking some extra steps suggested by customer service. In others, you’re not any better off a week later when you have to call again. Or perhaps a few months later when you realize you’ve misplaced the password.

Luckily you have free customer service with the router you paid for. Or do you? It turns out there are levels of customer support and the free level seems to stop just short of actually solving your problem. So with free customer support you can drive yourself nuts. By paying $80 extra you might actually be able to retrieve your password or get someone on the line who knows how to work the equipment his company sells.

At this point in the customer service conversation you may have realized something.

Your password is going to cost you $80 and a good portion of your sanity as well.

A new router costs between $40 and $100.

You can spend less money, buy a totally new router and skip the customer service nightmares.

The answer is clear.

Buy a new brand. Ditch the old router.

This may be the first time you’ve given away working electronics, and isn’t it immensely satisfying?