Direct TV - Horrible Customer Services

Direct TV - Poor customer service policies

Direct TV - I had to cancel before ever being activated...

Television may be the American pastime, but it’s not always as easy to watch your favorite shows as you might like. Take for example some recent customers who were working hard to get their favorite channels for a  reasonable monthly fee. These customers dropped their traditional cable company to make a switch they thought was for the best – but it certainly wasn’t.

A would-be television watcher up in Connecticut called up the local provider to have service installed. She was excited about the possibilities of a lower monthly bill for her favorite channels and the company even promised her a free gift for being a new customer.

She waited that first day for the truck to arrive to install her new service. Nobody showed up. Concerned and frustrated, she picked up the phone and called customer service. The first person she spoke to seemed pleasant enough until the customer service representative realized that she wasn’t actually signing up for new service – she had already signed up.

The customer service agent quickly dissolved into an irritated and rude tone as the poor customer tried to get answers. Finally, the not-so-friendly rep transferred her to a manager. The manager seemed to have no idea what was going on either and transferred her again. This poor customer wants to watch television. She is more than willing to pay for her shows, but nobody can seem to get a straight answer to get her set up to watch them.

For two days, this irate customer stayed on the phone. During that time she spoke with dozens of customer service agents and their managers, and never got a straight answer about the missing services. Finally, she gave up, cancelled the service and walked away. Fortunately she was able to do that.

Other customers have had similar ideas about walking away from poor service when it comes to television providers. The customers who try this, however, often find that the providers are savvy about cancellations and they try to get the last laugh.

Another frustrated customer tried to resolve some issues with his television provider for months. He had frequent billing issues and every month once his bill arrived, he had to call customer service, jump through several hoops and finally – after speaking with impolite customer service representatives – speak with a manager about all of the extras that appeared on his bill.

Finally, after twelve months of this, his year-long contract was finished. Almost gleefully he called to cancel his service. He was told that his channels were in fact on a year-long contract, but the box that he had received to deliver the channels had a two-year contract that he had been totally unaware of. This means he could cancel his channels, but he would still have to pay the monthly rental and fees for the box that used to deliver them.

Frustrated, he told the manager he was speaking to that it didn’t make sense, he was cancelling and that was that. Smugly, the manager told him that he was welcome to cancel, but a $300 service fee would be added since there was a year left on the equipment’s contract. To this day, the man and the television company are fighting over that $300.

Sometimes it is simply better to never begin. Perhaps it’s best to read a book instead.