“Nothing comes for free in life”, the customer says. So true, so corny. Like another public favorite: “Free cheese is only in a mousetrap”. The ultimate cliché, but gives the best visual. Is anyone here totally unfamiliar with promotional deals? First-timers please use some guidance from recurring victims, before you order. Promotional offer is semi-free cheese, but if you bite very carefully, you have a slight chance to get out of the mousetrap.

  1. “It is yours FREE just for price of shipping!” It is everywhere – internet, radio, TV… You hear it, you see it, and you can’t resist it. The shipping price is certainly exaggerated, but minus the price of product it is still a steal. Go for it.
  2. A chunk of cheese is big, so a mouse cannot see the wire hidden in it. Don’t be a mouse – read everything on the contract that is written in tiny font. The tinier – the more important.
  3. It is always a product that you use for a long time, in our case vitamins, so the promotion is for 1 to 3 months, and then you can start buying it, but ONLY IF YOU LIKE IT. A novice might think – you need to contact the company only in “IFYOULIKEIT” case. Otherwise, use your promotional portion, never call them again, and you are off the hook. Wrong! Be prepared! The moment you sign up for a trial, you are a convicted customer. Once the trial is over, you will be charged the full price. You need to contact them before the end of the trial period and explain very clearly, why you don’t want / want but cannot / don’t want and cannot – continue with their product. Ask them to ple-e-ease cancel your account. Sometimes this works. More times they fail to cancel your account. Then be prepared for a lengthy fight.
  4. Is the original offer a scam? Usually it is not. That’s how it works. Don’t confuse it with charity gesture. The promoter needs to make some money. You know this. You just don’t want/cannot pay. The promoter knows that you know and that you don’t want. You know that they know that you know. You both are using your knowledge for your advantage. This is not a scam, this is business.
  5. Be aware of add-ons. A decent company will stick to their original offer. The majority of them will try to “thank you for your order” by sending you one-more, two-more, up to 50 “absolutely free” additional products. Do not take it! This is a high-tech of a mousetrap. Be firm. You only want that thing, nothing else, not even for free. Say it loud, write it in caps. Save your email, don’t rely on their “the phone call is being recorded” – record it yourself. Will help you in your future fight.
  6. Practical advice. The author of “GET’EM BACK” complaint suggests getting a credit card for each order, with the card’s credit line barely covering the shipping charge. Having only this credit card information, they will not be able to charge you for anything else but the original shipping. Hmm, you decide.
    As for the Purity Products company, we need to commend their attention to customer satisfaction. They post an apology for every complaint. They are very polite and eloquent, always providing contact phone numbers and managers names (hopefully, real). They also provide a link to BBB with their impressive A+ rating. They patiently explain how the offer works and where you can find a written explanation, they seduce you with a report of actions they’ve taken recently to improve customer care. They even hold a “we care” web page (http://wecare.purityproducts.com/). You can’t deny - that is a proper professional demeanor. And the vitamins are good.