First, a lady returning shoes to sender in an open shoebox was maltreated by a UPS employee (“Terrible employee named Adelle”).

Then another UPS employee quoted (though, politely) a $170 charge for a 5 lbs shipment to China and refused (again, quite amicably) to negotiate the price (“UPS store does not have a clue”).

And also a long-standing discussion on international shipments delays was still going strong (“The UPS store ripoff when sending to a military APO address”).

While our first plaintiff was not exactly insulted in words, it was Adelle’s attitude that turned her into a UPS antagonist. Can we make a fair judgment on attitude? Would it help to hear from the accused party? Fortunately, the feature discussion holds the opinions of both sides. No, the infamous Adelle did not try to clean her image. But several UPS stores owners did put their two cents (each) into the piggybank of this customer care clash. Apparently, up to 60% of UPS stores visitors come just to drop off packages with prepaid labels. This drives the stores to closure. Who can blame the owners for lack of affection to non-paying customers (or non-customers?). One of the store holders even calls them “parasites”. Sir, that’s not fair. Parasites? How do these people benefit of your loss? By returning the merchandise for free? Not so free for them. The time spent on the phone with vendor, the time to get to a shipping store, the gas money to commute to the store, finally the moral damage of returning the shoes she’s planned to wear yesterday, - should this count for something? Not for UPS executives, who, on the other hand, are also worthy of sympathy. In fact, it would not kill the “shoe-lady” to duct tape the darn shoebox. Even if she had to buy the whole roll of tape in the UPS store. The store would’ve made some profit. Adelle would’ve softened up. And the duct tape is good to have. Though the problem is still there, and the core of the problem is still the attitude. The lady should not take offence at the entire UPS service because of Adelle. The UPS should not be mad at “freebie” guests for having this teeny cancellation prize from careless vendors. Adelle should not…really she should not.

Unlike Adelle, the employee in another store was quite likeable. By offering to check FedEx or Post Office for better shipment price she could earn herself trouble with her boss; yet she infuriated the customer (a real, potentially paying one in this case). The customer felt like “she was trying to get rid of me instead of working on a price that was right for me”. Is that even possible? I mean, to negotiate the price? To make a deal that won’t break the government regulations, won’t make the store bankrupt and leave the customer happy? Bring back the dove post. And I mean the bird. With today’s fuel cost it may be an option. Still, not a laughing matter.

As for the lengthy delivery from South Korea, at least it was delivered. 41 days later, but it was. Some people are still waiting; some will never get what they are waiting for. At least this plaintiff got to hear “Sorry about that”. Some people are still waiting for an apology, along with their packages. At least this guy had enough time and stamina to contact the UPS corporate office and file a complaint with BBB. Most people do not have guts to fight.