Customer Service is rubbish

Still waiting for a replacement blind and rail, as what was fitted is faulty. Had an appointment for replacement on 17/12/2022. Still waiting. If you can't supply, then I would suggest a refund, for that blind. Am not impressed.

User's recommendation: Not recommended.

View full review
ID
#4302124 Review #4302124 is a subjective opinion of poster.
Location
Gloucester, Gloucestershire

Seems my blinds are too wide....need a remake

Yes, thanks for following up, last Saturday I called Blinds.com to inform them that I had made a mistake on the width dimension of my reorder(should be 40 1/8). She informed me that she would take care of it and send me a confirmation on Monday. Not only did I not receive a confirmation but I have just received a notice of delivery for the reorder and that the width dimension has not changed from 40 1/2 to 40 1/8, therefore I will be receiving another blind that will not fit.
View full review
ID
#3434653 Review #3434653 is a subjective opinion of poster.
Location
Decatur, Georgia

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Problem corrected

Blinds Com - Problem corrected
After contacting Blinds.com, I received a phone call from Rochelle. Call was professional, she listened carefully. After discussion she said pics would be helpful. After she received them, on the same day she sent suggestions on repair accompanied by YouTube videos. My wife and I were able to correct the problem. Thank you, Rochelle.

User's recommendation: Use them. They provide quality customer service.

View full review
ID
#2192000 Review #2192000 is a subjective opinion of poster.
New Reviewer

Did not receive my order