Kelli N Xen

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Verified Reviewer
| map-marker Houston, Texas

False Advertising

Blinds Com - False Advertising
Blinds Com - False Advertising - Image 2

Dear Blinds.com,

I am writing regarding order 1325**** for two Deluxe Roman shades purchased on 2/3/24. I selected the "flat fold (Seamless)" option which is described on your website as having "no visible seams" and that the "flat fold creates gentle folds at the bottom of the shade as it is raised." However, upon receiving and unpacking the shades, it is clear there are visible seams and horizontal bars creating distinct lines in contradiction to the product description on your website.

This appears to constitute false advertising under the FTC Act which deems it unlawful "to advertise goods or services with intent not to sell them as advertised." I contacted customer service on 2/17/24 and was assured I should order samples of a different product.

I subsequently ordered and paid extra for expedited shipping of samples of the SouthSeas Roller Shades.

Upon selecting a new SouthSeas Roller Shades product to order based on the samples, I was informed I would have to pay full price rather than the advertised sale price on your website. As the need to order a different product is based on receiving defective and falsely advertised merchandise, I believe I am entitled to the new product at the currently advertised sale price.

I am seeking a full refund of the Deluxe Roman Shades so that I can place a new order for the SouthSeas Roller Shades at the currently advertised price. Please advise within 5 business days if you will provide the requested remedy.

If I do not receive a satisfactory response, I am prepared to report this issue to the Federal Trade Commission. I look forward to resolving this issue together.

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Loss:
$456
Pros:
  • Many options from which to choose
Cons:
  • Company does not cover their own mistakes

Preferred solution: Full refund

User's recommendation: Proceed with caution. Their Sure-Fit guarantee doesn't cover their own mistakes.

Anonymous
map-marker Gloucester, Gloucestershire

Customer Service is rubbish

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Still waiting for a replacement blind and rail, as what was fitted is faulty. Had an appointment for replacement on 17/12/2022. Still waiting. If you can't supply, then I would suggest a refund, for that blind. Am not impressed.
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User's recommendation: Not recommended

Anonymous
map-marker Decatur, Georgia

Seems my blinds are too wide....need a remake

Yes, thanks for following up, last Saturday I called Blinds.com to inform them that I had made a mistake on the width dimension of my reorder(should be 40 1/8). She informed me that she would take care of it and send me a confirmation on Monday. Not only did I not receive a confirmation but I have just received a notice of delivery for the reorder and that the width dimension has not changed from 40 1/2 to 40 1/8, therefore I will be receiving another blind that will not fit.
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Steve L Cew

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Problem corrected

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Blinds Com - Problem corrected
After contacting Blinds.com, I received a phone call from Rochelle. Call was professional, she listened carefully. After discussion she said pics would be helpful. After she received them, on the same day she sent suggestions on repair accompanied by YouTube videos. My wife and I were able to correct the problem. Thank you, Rochelle.
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User's recommendation: Use them. They provide quality customer service.

Juli M Bna
map-marker Houston, Texas

Did not receive my order

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NoneOrdered shades on July 2 on August 11 they said I receive them did not get my order on that date have not received my order. FedEx has lost my package try to get in touch with the company for a week and a half and they will not answer their phone I would like to get my money back but I cant talk to anyone because they wont answer their phone! I am very upset with this company, I pay good money for the shade. They shouldnt treat their customers like this. Its very upsetting that I cant talk to someone!
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Loss:
$337
Cons:
  • Will not buy nothing from this company again

Preferred solution: Full refund

Juli M Bna
map-marker Houston, Texas

Did not receive my order

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Did not receive my order, try to get in touch with the company they will not answer their phone and I like them my money back, this is very upsetting will not order from this company again, FedEx lost my package sent it to the wrong address in round state I live in Georgia I dont live in South Carolina
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Loss:
$337

Preferred solution: Full refund

William B Nww
map-marker Bassett, Virginia

Still waiting

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Blinds.com is now telling me to expect my blinds on August 14th, 202. This will be waiting for 2 months!!! I do not believe you can blame this on the coronavirus as they are.
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Preferred solution: Price reduction

User's recommendation: Call out that their site should reveal wait times correctly.

Anonymous
map-marker Houston, Texas

DONT USE

I ordered 1 blind. Just one. It has taken them over a month to make them. To date I have called 4 times to check status and keep being told the factory ran out of material. Today I was told it would ship this week not to arrive for 5-7 days. Which IF it shows up next week will be 6 weeks to make one blind.
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Anonymous
map-marker Havana, Illinois

Defective fraudulent service

I ordered vertical blinds for my home with professional measurements. Used blinds.com to order which gave me the option to select the exact size I wanted. They shipped the first set the wrong size. Complained and they sent a second set the wrong size. This company slandered me and accused me of not being able to measure correctly. I had my home measurements taken by a professional! I am not *** and a company should never say that you are. A professional company should provide you with exactly what you ordered. Customer service insulted me and called me a bad name. DONT EVER BUY FROM BLINDS.COM
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Loss:
$200
1 comment
Guest

anonymous AGAIN .... did you ever double check be measuring the blind ...

and compare it to what you ordered ... seems odd a company would send the blinds out incorrect twice

CLOWN get a life

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