Seems my blinds are too wide....need a remake

Yes, thanks for following up, last Saturday I called Blinds.com to inform them that I had made a mistake on the width dimension of my reorder(should be 40 1/8). She informed me that she would take care of it and send me a confirmation on Monday. Not only did I not receive a confirmation but I have just received a notice of delivery for the reorder and that the width dimension has not changed from 40 1/2 to 40 1/8, therefore I will be receiving another blind that will not fit.
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ID
#3434653 Review #3434653 is a subjective opinion of poster.
Location
Decatur, Georgia

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Verified Reviewer
New Reviewer

Problem corrected

Blinds Com - Problem corrected
After contacting Blinds.com, I received a phone call from Rochelle. Call was professional, she listened carefully. After discussion she said pics would be helpful. After she received them, on the same day she sent suggestions on repair accompanied by YouTube videos. My wife and I were able to correct the problem. Thank you, Rochelle.

User's recommendation: Use them. They provide quality customer service.

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ID
#2192000 Review #2192000 is a subjective opinion of poster.
New Reviewer

Did not receive my order

NoneOrdered shades on July 2 on August 11 they said I receive them did not get my order on that date have not received my order. FedEx has lost my package try to get in touch with the company for a week and a half and they will not answer their phone I would like to get my money back but I cant talk to anyone because they wont answer their phone! I am very upset with this company, I pay good money for the shade. They shouldnt treat their customers like this. Its very upsetting that I cant talk to someone!
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ID
#2138186 Review #2138186 is a subjective opinion of poster.
Location
Houston, Texas
Cons
  • Will not buy nothing from this company again
Loss
$337
Preferred solution
Full refund
New Reviewer

Did not receive my order

Did not receive my order, try to get in touch with the company they will not answer their phone and I like them my money back, this is very upsetting will not order from this company again, FedEx lost my package sent it to the wrong address in round state I live in Georgia I dont live in South Carolina
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ID
#2138103 Review #2138103 is a subjective opinion of poster.
Location
Houston, Texas
Loss
$337
Preferred solution
Full refund
New Reviewer

Still waiting

Blinds.com is now telling me to expect my blinds on August 14th, 202. This will be waiting for 2 months!!! I do not believe you can blame this on the coronavirus as they are.

User's recommendation: Call out that their site should reveal wait times correctly.

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ID
#2106929 Review #2106929 is a subjective opinion of poster.
Location
Bassett, Virginia
Preferred solution
Price reduction

DONT USE

I ordered 1 blind. Just one. It has taken them over a month to make them. To date I have called 4 times to check status and keep being told the factory ran out of material. Today I was told it would ship this week not to arrive for 5-7 days. Which IF it shows up next week will be 6 weeks to make one blind.
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ID
#1729139 Review #1729139 is a subjective opinion of poster.
Location
Houston, Texas

Defective fraudulent service

I ordered vertical blinds for my home with professional measurements. Used blinds.com to order which gave me the option to select the exact size I wanted. They shipped the first set the wrong size. Complained and they sent a second set the wrong size. This company slandered me and accused me of not being able to measure correctly. I had my home measurements taken by a professional! I am not *** and a company should never say that you are. A professional company should provide you with exactly what you ordered. Customer service insulted me and called me a bad name. DONT EVER BUY FROM BLINDS.COM
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1 comment
#999940

anonymous AGAIN .... did you ever double check be measuring the blind ...

and compare it to what you ordered ... seems odd a company would send the blinds out incorrect twice

CLOWN get a life

ID
#517181 Review #517181 is a subjective opinion of poster.
Location
Havana, Illinois
Loss
$200

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