Blinds Chalet

I needed custom order so I ordered on the phone but I didn't get the advertised price of 40+25%off I am very upset I told customer service I. Calling from the add.

I ordered cordless blinds on a special promotion. I was having trouble with online order so i called and placed with a Rep

I received my blinds 6 weeks later and after spending 1000 dollars, they were all wrong.

When i called customer service i was rudely told because i didnt buy insurance (What? Who has to do that for blinds?especially When their satisfaction guarantee promise is on homepage?). I was SOL and they wouldn't make it right. I said i wasnt offered it.

They said they would listen to phone tape and get back to me. After 3 weeks, i got an email saying they werent going to make it right, with no mention of phone call recorded, just that they werent fixing their error.

Its been 2 months of me emailing, calling again to try to resolve. No response

I am opening up a case against them with consumers and my cc company

Beyond dissatisfied and feel like i have been scammed

BEWARE AND BE SUSPICIOUS OF THIS BUSINESS!!!!

I have been asked twice how did I like my blinds - I have not seen them yet!

I ordered 3 blinds for a total of $578. The blinds arrived and were mounted per instructions.

There is a 1/4" gap between the rail and the mounting bracket. I contacted Customer support and sent photos. They contacted the manufacturer who offered to send me cloth to stuff into the gap.

I told customer service that this is a design issue with the mounting bracket and the head rail being used and stuffing material into the gap was an unacceptable solution. No further response.

Extremely cheap quality flimsy plastic housing hot glue holding the strings inside the construction cheap cheap cheap blinds won't stay up all the way or down all the way . Colors are nowhere close to what shown on the website and of course they're non-returnable

I bought 3 Darkening blinds and they cale out short on length. I increase a little bit of the measurements en the sides because they cut it more than what I expected the first time. I increase a little bit of the measurements en the sides because they cut it more than what I expected the first time.

I contact customer service and the lady told me that because I took the measures wrong I needed to look for someone to fix them.

I have been a customer of blind chalet until May 2018. They cut excess in the length in both of them and in both occasions.

I called them at 888-633-**** The lady who answered the call twice was not connected to try to look for a solution.

Won't recommend. The width I may understand eventhough with the first one they cut the sides more than expected. Then, What happened with the length. I increased it and it were still short on 2017 and 2018 orders.

Thank You

L Escudero

Ordered 4 roman shades, improper directions, cheap fabric, cheap plastic beads on tension loop and cheap paper thin bracket protrudes out from the wall. Dangerous for small toddlers.

These will never last with raising and lowering of blinds. Customer service, Emma Smith is no help. Out $1,072.00. BEWARE.

I would never hang these in my home!!! Horrible quality and customer service. I have called, emailed four times to no avail. Everyone I have shown them to agree that they look and feel so cheap for the price I paid.

So very sorry I gave them my money.

Will be calling credit card company tomorrow to dispute charge. Also sent to BBB.

Very thin plastic beads on paper thin acrylic bracket that extruded from wall. Very dangerous around small children.

$1072 for 4 blinds I would NEVER hang in my home. Called no help.

. I ordered samples And payed priority 5 dollar shipping.

But i received them late, so i didnt get them priority for the service i payed for. I even sent company messages asking whats the delay but i received no reply. I spoke to a rep over the phone i mentioned that since i didnt receive my items yet then you should return 5 dollars to me since i didnt receive them priority and on time. She said she will check with manager on that.

And i never received a refund or even an email or phone call regarding that.

Not even an opology for delay. Worst customer service ever.

I ordered samples and payed 5 dollars fir 2 day priority, its been 4 days i didnt receive anything, i sent them email i still didnt get any response from them its been over 24 hours since i sent email, even though there website stated that i will receive a response to my email within 24 hours even sooner. I still got no response or even an email confirming shippment. All i got was email confirming order.

PLEASE BE AWARE OF THIS COMPANYS HIDDEN GUIDELINES WHEN ORDERING THIS PRODUCT. THE ONLINE SITE GIVES THIS DESCRIPTION OF THE ROLLER SHADE: Elite Light Filtering Roller Shades

"Our Elite light filtering roller shades are made from fine woven polyester fabric giving them a crisp, modern look. Designed for privacy but to allow filtered light to pass through the translucent fabric."

I ORDERED THE EBONY AND IT WAS SOLID BLACK NO LIGHT OF ANY KIND PASSING THROUGH. NO REFUND NO EXCHANGE BECAUSE I DID NOT ORDER A SAMPLE OF PRODUCT FIRST. CUSTOMER DOES NOT TAKE RESPONSIBILITY BUT SIMPLY GIVES AN EXPLANATION THAT THIS IS THE MANUFACTURER

We ordered shades 2 months ago from this company. They sent us defective shades and we have been trying to get non-defective shades for 2 months.

They did send replacements, but only for some of the shades. I complained about the missing shade. They sent another replacement, but even the replacement shade was defective. We complained a third time.

In the fourth shipment, they sent us shades for the shades they already replaced in shipment 2 that were not defective.

We have had four shipments and are still waiting for them to send all of the shades we ordered without defects. We are still waiting on the one shade that they have sent twice, with defects each time.

Ordered wooden blinds from Blinds Chalet (www.blindschalet.com). Blinds arrived, looked NOTHING like blinds shown online.

Called to complain, was asked if I had ordered a sample, which I had not. Sent a sample. Sample did not closely match blinds, nor did it look ANYTHING like the online sample. Still refused to exchange.

I had several email exchanges and a phone call with their customer service. I explained I would order other blinds to replace the ones I was dissatisfied with.

Still they refused to do ANYTHING with the blinds I am dissatisfied with. I let them know I would be expressing my great dissatisfaction with them in any way possible.