Shipped order missing

Blick Art Materials - Shipped order missing
Hello, I placed an online order with you several weeks ago, and received notification that my order was supposedly delivered to my apartment complex on 4/23. However, the package is nowhere to be found in any of the mail rooms and my landlord confirmed that he did not see or move any packages. I have already filed a claim with fedex, but they are not being responsive. This was a fairly large order and I would like to either be refunded or at least figure out a way we can find where this package ended up. This is my order number: This was the tracking number: 577531****88 Any assistance would be greatly appreciated. Thanks, Hannah
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ID
#3535774 Review #3535774 is a subjective opinion of poster.
Location
South Deerfield, Massachusetts

25 year customer says, No More!

Blick Art Materials - 25 year customer says, No More!
Saturday I awoke to Bank Alerts, Insufficient Funds, and Declined Payments. Without notice, *** Blick put a hold on my account for $1,172.04. Why? The day before Blick charged me $596.74. Blick miscalculated by charging for a $21.44 brush that they did not actually have in stock. No problem, give me a $21 credit. Its not an issue for me! Right?! One brush, a $21 value, no biggie! No! Amongst themselves, the next day, Blick decided to charge my account an additional $575.30 together with the $596.74 hold totaling $1,172.04., on a Saturday. An account hold for five business days plus two weekend days with absolutely no notice! Was I able to straighten things out over the phone? No! They told me, thats our policy. and we dont have to ask or tell you how often we bill or for how much we bill. I explained that I was a 25-year loyal customer, never having any disputed charge. They responded, well, we have no control over your bank. You must be confused about billings and holds. Call your financial institution on Monday. This issue is about one paintbrush with a value of $20.22 that Blick transformed into a $1,172.04 account hold without any notice to me. Buyer beware. I strongly suggest that you consider this ridiculous rant before giving Blick your credit or debit card information!

User's recommendation: Don’t supply a credit or debit card!

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ID
#3435079 Review #3435079 is a subjective opinion of poster.
Location
Lancaster, Pennsylvania
Cons
  • Customer service totally inept

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Verified Reviewer
New Reviewer

Insulted, embarrassed and infuriated

I have spent hundreds possibly thousands of dollars at the Seattle Blick location and get treated like a criminal. Every section I go to look for my materials I am harassed and followed by members of the Blake management. I was going to just order online from them but now I will never shop at Blak again. I urge anyone that has self-respect or cares that physical stores still exist to boycott Blick. Especially the Seattle location

User's recommendation: Go to Michaels or Jo Anne fabrics.

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ID
#3170924 Review #3170924 is a subjective opinion of poster.
Location
Seattle, Washington
Pros
  • Good selection
Cons
  • Expensive
  • Rude employees
Loss
$1000
Preferred solution
Apology
New Reviewer

Avoid at all cost

tried to buy $56 worth of stuff... denied twice and don't know why, joined the club, couldn't tell if I was a member or not, no indication of being logged in or out. So far I cant buy stuff and I don't know if im a "member" or whether Im logged in or not. Chat requires some kind of sign up so I go for the 1 800 number. The snarky woman I got to talk to seemed upset that I wasn't brilliant enough to figure out their ways of doing business. If they don't want to do business, fine, but you are wasting my time. One more thing is the bbb. They didn't give blick accreditation and yet blick has a A+ rating (facepalm)
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ID
#1747324 Review #1747324 is a subjective opinion of poster.
Cons
  • Cant order-website too snafu
Reason of review
terrible website
Preferred solution
stop treating the customer like garbage

Awful service, incompetent

I am a bulk customer and every few months I place about 20 orders and on every order something is screwed up. They always short me on items and then credit and rebill me which means I have to do a lot more paperwork every time they screw up. They can't label my orders right and process them correctly so I don't have to hound them for receipts, shipping confirmations, etc. They make ordering supplies a nightmare. Ordering with Blick seems so easy but it's always a hassle and staff could use training so everything gets done the right way, EVERY TIME. I'm so disappointed in the way they operate.
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ID
#1123458 Review #1123458 is a subjective opinion of poster.
Reason of review
Order processing issue
Preferred solution
Learn how to run your business

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