Anonymous
map-marker Fulham, England

No communication on shipping and promise of timeline on delivery

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I did an expensive order with BB and they went well over their estimate of time. As they say up to 21 working days which is a long time so to not keep customers updated despite requests to their CS is not acceptable and makes you doubt if they will ever send anything out or will it will poor quality and if I ever needs repair will they ever act on it. Promised updates on delivery via SHOP APP are not updated at all. Even on items Ive bought that are not made to request do not come at a reasonable time at all. I will not be recommending them to anyone or ordering from them again after the latest fiasco.
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User's recommendation: It’s stick to order from them and give it 3/4 months for your order

Anonymous

Absolutely DISGUSTING

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Placed an order which hasn’t been delivered, they’ve ignored my emails, messages on Instagram and have been deleting my comments. They’ve now also blocked me because I refuse to stay hush about them taking money from innocent people and not delivering. I also found out I’m not the only one! They have no postal address on their website which is against the law.
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Reason of review:
Order processing issue
1 comment
Guest

Omg can you help me same thing happens to me & they blocked me off Instagram too. I emailed the owner & again was blocked.

It’s annoying as the company has mass followers and following.

Did you ever get your item? I’ve seen so many ppl on Instagram complain too and they seem to not have there items either.

Anonymous

The worst

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I’m still waiting on my necklace I ordered prior to Christmas! I’ve had several email corespondence then out of no where they say they can’t help me without an order number. Funny how they were able to find my information several times without it. I’ll never ever again order. I ordered on 12/15. Still no necklace
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Reason of review:
Order processing issue
Anonymous

Fake do not use

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Ordered necklace. Didnt arrive. Email them many times. No reply. Called bank and reported as fraud.
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Reason of review:
Order processing issue
Emelina Ycr

Worst customer service ever!

Ordered my necklace on September 17th. Website says it takes about 21 days for the necklace to be made and delivered. I emailed them on October 3rd and they told me it just shipped. I contacted them on October 17th for a tracking number and they didn't bother emailing back. Even left a comment on Instagram for follow up; no reply back whatsoever. They deleted my comment along with comments from other users who were enquiring about their order. Long story short, I ended up opening a dispute through PayPal as I don't think I will ever get a reply back from them. Horrible customer service.
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Loss:
$100
Cons:
  • Customer service
  • No product
  • No tracking number
Reason of review:
Poor customer service

Preferred solution: Deliver product or service ordered

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