Evi Geb

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Verified Reviewer
| map-marker Uniontown, Ohio

Need to know where to fix this and parts

Can't get ahold of anybody so I can order parts for my scooter. Can somebody please contact me? At 234201****.
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Robert W Vgd

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Verified Buyer
|

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Verified Reviewer

Parts not recieved

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Bladez Scooters - Parts not recieved
Nearly two (2) months since order was confirmed. NO PARTS SHIPPED. Recieved a order confirmation. Called multiple times. Now, no one picks up phone when I call.
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Loss:
$45
Cons:
  • Customer service

Preferred solution: Deliver product or service ordered

User's recommendation: CUSTOMER SATISFACTION NOT GUARANTEED

Robert W Vgd

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer
| map-marker Winter Garden, Florida

Item never shipped/recieved

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Bladez Scooters - Item never shipped/recieved
Bladez Scooters - Item never shipped/recieved - Image 2
Nearly two(2) months and item never Recieved. Made multiple phone calls. Now, phone goes to voice mail.
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User's recommendation: CUSTOMER SATISFACTION NOT GUARANTEED

Al M Cur
map-marker Saint Louis, Missouri

Unable to obtain tracking #

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I have left 2 msg on their "Contact Us" page without getting a response. I tried calling their customer service phone #, it said it currently is not set up to take calls!
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Preferred solution: Provide me with tracking #

Mike B Iwc

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Verified Buyer

Warranty

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Bladez Scooters - Warranty
The part malfunctioned the first time I used it and I am trying to get a new one. When I write customer service it seems they only answer emails once a day so it takes a long time to get issues resolved.
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Pros:
  • Easiest blade z parts to look at and order
Cons:
  • Customer service

Preferred solution: Deliver product or service ordered

User's recommendation: Might be better to buy a new scooter than try to retrofit and old one with new parts.

Paul K Her
map-marker Butler, Pennsylvania

724290****

Where is my idea when will it be her can you give me Tracking number Who is the tracking company When where my item arrived at my doorstep My item was supposed to be here on Tuesday has not arrived yet
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Preferred solution: Deliver product or service ordered

Joshua R Wun

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Verified Reviewer

Scammer

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There has been no contact in a few weeks now and it's been 4 months since I purchased 2 scooters with upgrades.
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Pros:
  • No pros
Cons:
  • All cons
  • Shipping policy
  • Customer service

User's recommendation: Stay away. SCAMMERS

Joshua R Wun

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Verified Reviewer

Where is my order I've been waiting 4 months

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I bought 2 scooters back at the start of April and nothing has happened they have not left blade z scooters I feel like I've been scammed out of 3300
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Loss:
$3300
Pros:
  • No pros
Cons:
  • All cons

Preferred solution: Deliver product or service ordered

User's recommendation: SCAMMERS

Joshua R Wun

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Verified Reviewer

Scammer

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Original review Jun 18, 2021
I paid bladez scooters over 3000 and have not received anything won't reply to email won't even answer the phone...... It's been 3 months now and still nothing
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Loss:
$3300

Preferred solution: Deliver product or service ordered

User's recommendation: Do not buy from these people

1 comment
Joshua R Wun

Still not resolved. They told me they didn't have the high performance parts I ordered so instead blade z scooters said to me they would send 2 of the scooters i ordered because they messed this order up so bad. And now I have asked when will my order be shipped and they're not responding

Aaron G Dkr

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Verified Reviewer
| map-marker Colorado Springs, Colorado

Duplicate orders to be canceled

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Updated by user Jul 17, 2020

Just an update that I DID get ah hold of the customer service and they fixed the issue right on the phone and as of July 13th- I am good to go with only one of my orders (I have 3 parts coming instead of 9) coming in. Special shout out to John Shields of Blade Z for answering emails fast and concise.

Original review Jul 17, 2020
The website was having some issues and we had inadvertently ordered the same parts 3X. I had called but the VM was full - I was trying to get a hold of someone to fix this. I did get a hold of the customer service and they took care of the mistake immediately after talking with them. Special shout out to John Shields of BladeZ, he returns emails fast and concise. Gets the job done.
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Pros:
  • Easiest blade z parts to look at and order
Cons:
  • Website was under rehab and not order friendly

Preferred solution: Duplicate order cancelled and parts shipped

User's recommendation: Take your time when ordering through the website until they get it fixed. Check your email for order confirmation before submitting your order so you don't get dupe's like I did.

Anonymous
map-marker Greenwood, Indiana

Non shipment

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I ordered a scooter two weeks ago and they still have not shipped it I spent over $700 on this. I've called over 20 times won't answer the phone they emailed me back and said to look into it but I still haven't heard anything I don't know what to do I live in Indiana and I can't drive to Florida just to knock on their door I want my money back.
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Chris Lsx

Never responded

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Took my money, said the product was shipped. No update on fedex shipping site with tracking number. Will not return emails or phone calls. Company is suspect at best
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Reason of review:
Order processing issue
Anonymous
map-marker Matawan, New Jersey

Bladez Scooters - Clutch Kit Review from Matawan, New Jersey

This company is horrible! Ive been on a 2 year journey to get a clutch kit. I received everything accept my t-plate and sprocket. The kept saying my sprocket would be in stock soon. Never got it. Then 2 years later they told me to send my old clutch kit in for repair. Now its been 4 months and they wont give me a straight answer to whats going on. They keep telling me theyll call back and still nothing. Paid $200 for a partial shipment. I cant even have my scooter running due to the fact that i now have no sprocket.
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Reason of review:
Not as described/ advertised
Mazel Gcw
map-marker New York, New York

Most unprofessional company ever. Do NOT give them ur money

Bladez Scooters - Most unprofessional company ever. Do NOT give them ur money
Bladez Scooters - Most unprofessional company ever. Do NOT give them ur money - Image 2

I bought a seat kit. I gave them instructions to send to another address not my billing address.

They sent it to my billing address and it was stolen. Then I was told I had to purchase another and they would send a claim to post office and then I would receive my refund for first kit. This was in June. I've called and emailed Dave several times.

Not even a email returned. So not only did they make a mistake. They were unapologetic about it.

Do Not give these people money. You would think if the company sent the product to the wrong address, they would not expect you to but another.

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Loss:
$50
Pros:
  • Seat
Cons:
  • Customer service
  • Refund policy
  • Shipping policy
Reason of review:
Poor customer service

Preferred solution: Full refund

Anonymous
map-marker Glendale, California

Came through!

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I ordered parts for the 1st time from bladez scooters and they sent me everything! They communicated with me through out everything and were on point! Their prices are a little up there but then again I don't know where else to get blade z parts, so at the end i can't complain. The gentlemen were very patient, they sent me links, schematics, prices, anything I needed they were great! I would definetly order again from them! 2 thumbs up! Blade z's are awesome scooters and I'm glad they have parts for them! They are the definite go to! Super happy with them!
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Reason of review:
Everything went great!
Anonymous
map-marker Hollywood, Florida

Other Product Review

never really delt with bladez before but its about the same as most companys are but out of thounds of poeple who order form them i see 4 or 5 who seem like there *** just to be *** theres no way they could not scew poeple over like that there are two sides to every story and there only telling theres
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