Blackwireless Reviews
Blackwireless Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall: Mostly negative with low satisfaction; frequent reports of website errors, high price level, and poor customer service leading to service interruptions.
Positive Feedback
Some customers noted the plan options and price level, but praise is limited given recurring service and support failures.
Negative Feedback / Risk Areas
- Frequent Blackwireless reviews cite poor customer service and long hold times.
- Website errors causing double charges and failed recharges, creating billing and refund problems.
- International plans and network reliability problems with slow or no resolution from support.
Key Takeaways for Future Customers
- Expect possible service interruptions and plan issues; consider backup options before switching.
- Document transactions and monitor subscriptions to spot duplicate charges early.
- Be prepared for limited or unresponsive customer care when raising complaints.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall: Mostly negative with low satisfaction; frequent reports of website errors, high price level, and poor customer service leading to service interruptions.
Positive Feedback
Some customers noted the plan options and price level, but praise is limited given recurring service and support failures.
Negative Feedback / Risk Areas
- Frequent Blackwireless reviews cite poor customer service and long hold times.
- Website errors causing double charges and failed recharges, creating billing and refund problems.
- International plans and network reliability problems with slow or no resolution from support.
Key Takeaways for Future Customers
- Expect possible service interruptions and plan issues; consider backup options before switching.
- Document transactions and monitor subscriptions to spot duplicate charges early.
- Be prepared for limited or unresponsive customer care when raising complaints.
Bellevue, Washington
Other Product Review
Customer service is super poor. Please get those phillipine ladies out. They don't know what they are doing.
Woonsocket, Rhode Island
Blackwireless - Cell Phone Plan Review from Woonsocket, Rhode Island
- - Switched from AT&T to Black Wireless.
- - Recharge failed after website error; money deducted twice.
- - Mobile out of service for over 12 hours.
I chabged my plan from at&t to black wireless. I tried to recharge my mobile 2 times because of error in website, money gorlt deducted 2 times but mobile did not get recharge.
After that i called many times to customer care but no one giving me satisfactory answer.... It is more than 12 hours my mobile is out of service.
This is the worst service i have ever seen.. Dont go for it..
Germantown, Maryland
Taken Unlimited International plan for 1 month after 10 days also not able to user Unlimited international service
- - Unlimited international plan, but support is poor with long holds.
- - No info on hours or weekend service; calls stay busy.
I have take an unlimited international plan.Daily I am wasting time to reach customer case.Finally I have dropped a mail "I am calling customer care daily but no use.customer care1:185*-228-****->Provided my ILD NO is 213808****(do not have sufficient balance issue and ask me to reach customer care2:180******** but this people keep me on hold and doesnot respond)Plz guide me.I am feeling so bad thinking why I have opt for Blackwireless service.(Thank you guy's you have thought me a good lessson)" to the blackwireless support.They don't even inform whether they are closed for the day,whether they are working on saturday and sunday or not.Every time you call they will inform it is busy.They do not have common sense to inform we are closed for the day and call us on monday.
Finally: They don't have basic customer care support
Cannot solve technical issues.Customer care people hang up for more than 10 min and will not respond waited for more than 15 min and dropped the call.Please thing before taking this service.Plan may look cheap but finally end up with nothing...mainly issue with international call.
Poor network.
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This is a bad company, stay away if you can, service is horrible, computers barely work to get help on your account, I have to call every month, just cheaters, too many phone lines tied in together, and they need to learn the English language to deal with English speaking customers.