Resolved
Sharon C Cwu

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| map-marker Oxford, England

Resolved: Most of my orders never arrived, they are giving me the runaround

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Blackwells - Most of my orders never arrived, they are giving me the runaround
Blackwells - Most of my orders never arrived, they are giving me the runaround - Image 2
Blackwells - Most of my orders never arrived, they are giving me the runaround - Image 3
Updated by user Dec 09, 2023

Company fixed the issue and I have been provided with apology.

Original review Nov 09, 2023
After a first good experience Ive made several more book orders adding up to 11 books.
Ive been waiting and waiting for them to arrive. 3 of them did, one was cancelled by them and the rest have been charged and Ive never received them.

Its been a couple of months now and all my emails and complaints have been ignored. They keep saying they dont charge before sending the books as company policy, but I was charged the second I made my orders and they havent refunded me for the books I never received. Recently theyve just completely stopped answering my emails.

Their website keeps crashing whenever I try to sign into my account and the overall expos extremely disappointing and frustrating. At this point I dont believe Ill receive the books or my money back
View full review
Loss:
$100
Cons:
  • Price
  • Customer service
  • Lies

Preferred solution: Full refund

User's recommendation: Choose someone else

1 comment
Sumayya Jwh

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