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Blackwells

Blackwells

blackwells.co.uk
What is your customer experience with Blackwells?

Blackwells Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Blackwells has 4.0 star rating based on 1 customer review. Consumers are mostly satisfied.

  • Rating Distribution
  • Recent recommendations regarding this business are as follows: "Choose someone else".

  • Review authors value the most Website and Diversity of Products or Services. Consumers are not pleased with Customer service. The price level of this organization is medium according to consumer reviews.

Media from reviews

Blackwells - Most of my orders never arrived, they are giving me the runaround
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Resolved
Sharon C Cwu

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Verified Reviewer
| map-marker Oxford, England

Resolved: Most of my orders never arrived, they are giving me the runaround

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Blackwells - Most of my orders never arrived, they are giving me the runaround
Contains 2 confidential files for company representatives
Updated by user Dec 09, 2023

Company fixed the issue and I have been provided with apology.

Original review Nov 09, 2023
After a first good experience Ive made several more book orders adding up to 11 books.
Ive been waiting and waiting for them to arrive. 3 of them did, one was cancelled by them and the rest have been charged and Ive never received them.

Its been a couple of months now and all my emails and complaints have been ignored. They keep saying they dont charge before sending the books as company policy, but I was charged the second I made my orders and they havent refunded me for the books I never received. Recently theyve just completely stopped answering my emails.

Their website keeps crashing whenever I try to sign into my account and the overall expos extremely disappointing and frustrating. At this point I dont believe Ill receive the books or my money back
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Loss:
$100
Cons:
  • Customer service
  • Lies
  • Company policy

Preferred solution: Full refund

User's recommendation: Choose someone else

1 comment
Sumayya Jwh

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