DeVonne P

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| map-marker Charleston, South Carolina

New Customer - no product for four months, no calls back from customer service or sales agent, they have breached our contract by not providing a product

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Blackbaud - New Customer - no product for four months, no calls back from customer service or...
Purchased the eTapestry database in October 2022. Go live date was promised 11-25-2022. We have no product, cannot get to customer service, cannot get communication from sales agent, leadership, or even customer support. was assigned to an outside contractor which is on hold as we have grievance over being four months with no communication and no product.
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Loss:
$2
Pros:
  • Were going to provide customized fields
Cons:
  • Zero customer support zero communication

Preferred solution: Discussion and reimbursement for months without a product. If no product is going to be provided, need to know.

User's recommendation: Cannot recommend

Anonymous
map-marker Danbury, Connecticut

The worse customer reps./service

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Our financial rep. refuses to answer emails or call backs. We have had a constant problem with billing since 2009. Its crazy how bad this organization is.
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2 comments
Guest

agreed

Guest
reply icon Replying to comment of Guest-1906037

You are locked in with them for life! Nightmare company!!

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