Blackbaud
Blackbaud Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Blackbaud has a 1.0 star rating from 1 review with 100% unfavorable feedback; consumers report high prices, broken timelines, and no communication after purchase.
Positive Feedback
One customer noted a plan to provide customized fields and purchase of the eTapestry database, indicating product intent.
Negative Feedback / Risk Areas
- Persistent lack of customer service and no callbacks reported.
- Repeated billing issues dating back years affecting trust and refunds.
- Contract and delivery failures with months without a product or communication.
Key Takeaways for Future Customers
- Check recent Blackbaud reviews and confirm delivery schedules in writing before purchase.
- Expect potential customer service gaps; verify billing and subscription terms up front.
- Document all communications and consider contingency plans if delays arise.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Blackbaud has a 1.0 star rating from 1 review with 100% unfavorable feedback; consumers report high prices, broken timelines, and no communication after purchase.
Positive Feedback
One customer noted a plan to provide customized fields and purchase of the eTapestry database, indicating product intent.
Negative Feedback / Risk Areas
- Persistent lack of customer service and no callbacks reported.
- Repeated billing issues dating back years affecting trust and refunds.
- Contract and delivery failures with months without a product or communication.
Key Takeaways for Future Customers
- Check recent Blackbaud reviews and confirm delivery schedules in writing before purchase.
- Expect potential customer service gaps; verify billing and subscription terms up front.
- Document all communications and consider contingency plans if delays arise.
Turn one complaint into a collective action
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Charleston, South Carolina
New Customer - no product for four months, no calls back from customer service or sales agent, they have breached our contract by not providing a product
Purchased the eTapestry database in October 2022. Go live date was promised 11-25-2022.
We have no product, cannot get to customer service, cannot get communication from sales agent, leadership, or even customer support. was assigned to an outside contractor which is on hold as we have grievance over being four months with no communication and no product.
- Were going to provide customized fields
- Zero customer support zero communication
Preferred solution: Discussion and reimbursement for months without a product. If no product is going to be provided, need to know.
User's recommendation: Cannot recommend
Danbury, Connecticut
The worse customer reps./service
Our financial rep. refuses to answer emails or call backs.
We have had a constant problem with billing since 2009. Its crazy how bad this organization is.
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agreed
You are locked in with them for life! Nightmare company!!