Black Swallow
Black Swallow Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall Customer Rating and Sentiment
1.3 star rating based on 4 customer reviews; consumers are mostly dissatisfied with orders, refunds, and communication.
Positive Feedback
Some customers noted good cheap deals and low advertised prices.
Negative Feedback / Risk Areas
- Multiple reports of orders never delivered and no refunds despite promised timelines, reflecting common Black Swallow customer complaints about refunds.
- Poor or no customer service response; phone and email often unreachable.
- Customers describe being charged with no product sent, leading to disputes through payment providers.
Key Takeaways for Future Customers
- Read Black Swallow reviews before ordering and be cautious about payment risks.
- Document communications, expect slow or no response on refunds, and consider using payment dispute options if charged without delivery.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall Customer Rating and Sentiment
1.3 star rating based on 4 customer reviews; consumers are mostly dissatisfied with orders, refunds, and communication.
Positive Feedback
Some customers noted good cheap deals and low advertised prices.
Negative Feedback / Risk Areas
- Multiple reports of orders never delivered and no refunds despite promised timelines, reflecting common Black Swallow customer complaints about refunds.
- Poor or no customer service response; phone and email often unreachable.
- Customers describe being charged with no product sent, leading to disputes through payment providers.
Key Takeaways for Future Customers
- Read Black Swallow reviews before ordering and be cautious about payment risks.
- Document communications, expect slow or no response on refunds, and consider using payment dispute options if charged without delivery.
Turn one complaint into a collective action
Brisbane, Queensland
RIPPED OFF
- - Ordered online; money taken but no product.
- - After emailing, order canceled; no refund or update.
- - The reviewer warns not to deal with this company.
Ordered online ,they took my money, never received product, after sending emails, they said my order has been cancelled, I never received a refund or any further communication, this company is a total SCAM, do not ever deal with them !!!
User's recommendation: TOTAL SCAM , STAY CLEAR
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: No goods delivered and no refund as promised. Now no contact.
- - Baby mattress order was cancelled due to a system glitch.
- - Refund promised 3-7 days; no progress after a month.
- - No response to emails or PayPal.
Company fixed the issue and I have been provided with apology. I raised a dispute with PayPal and continued to try to communicate with the seller. I finally spoke to someone in the phone who promised to follow up refund.
I ordered a baby mattress, now email notification re shipping came so I contacted. Cancelled ordered and apologised saying it was some glitch in their order system.
I was promised a refund within 3-7 business days.
Nothing and its been a month. They now wont respond to my emails or PayPal.
- Got nothing and out of pocket
Preferred solution: Full refund
User's recommendation: Do not order from them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHaven't been refunded and it's been AGES
- - Terrible service; they blocked me and tried to scam me.
- - Refund promised in 3-7 days; took over a month.
- - Refund came via Afterpay, not them.
Terrible service, terrible company
Tried to scam me, steal my money and they blocked me. I requested a refund, was told Id receive it after 3-7 business days and over a month went by and I still hadnt received one. I contacted on everything and got no response again for ages, and only was contacted when I held them accountable in their comments on their socials, that took 2 minutes - when I waited for a month for the refund, and when I was refunded - it was afterpay, NOT them.
I would NEVER recommend.
- Terrible service dont issue refunds lie
Preferred solution: Apology, and compensation for the hassle and terrible treatment and service.
User's recommendation: NEVER. SHOP. HERE. NEVER RECOMMEND.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHave not been in any contact with Black swallow in any form regarding my order
- - Ordered outdoor dog kennel with roof on 14 Apr 2023.
- - Receipt received but no delivery notice.
- - No way to contact; calls fail and emails bounce.
Ordered an outdoor dog kennel with roof On the 14 April 2023. Got my receipt but since then have had no notice for it to be delivered.
Tried to ring customer service phone number at least 40 times Up to today, 28 April 2023, (14 days )and it is a recording saying they are currently closed. I have tried emailing the supplied address numerous times, to voice my concerns and it wont let me send to that email address. Today when I tried to ring it says the number is disconnected!!!
So at this point I have ordered my dog kennel 14 days ago and have not had any correspondence from Black Swallow whatsoever, and have no way of contacting them. Dont know where I stand at the moment.
- Was supposed to be a good cheap price
- - no communication and out of pocket
Preferred solution: Full refund
User's recommendation: Do not purchase anything from them at all
I'm in the same position as you. I feel for you.
I received order confirmation and have been waiting for my order now since 21st April, 2023. Express ahipping paid for. Delivery quoted as 4-8 days. A sad joke.
1 complaint responded to only. I have written numerous. Response stated the manufacturer was overwhelmed, as were Black Swallow.
(Paraphrasing) Now cancelling the transaction via my bank and placing the matter in the hands of my solicitors and statutory authorities. Avoid!
Replying to
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Melbourne, Victoria
Didn't receive product, cancelled and promised refund within 7 days. Now no contact, no refund and no product. Cant get through on 1300 number even when calling 8.45am and says open at 8am.
- - Did not receive product; cancellation apologized and a refund promised within 7 days; no contact or refund since.
Didn't receive product, cancelled and was apologised to and promised a refund within 7 days. Now no contact, no refund and no product.
Cant get through on 1300 number even when calling 8.45am and says open at 8am. Message says to use chat bot on the web but there isn't one.
They now don't respond to emails and have just disappeared. Do not waste your money and don't believe the reviews that claim great product and great customer service.
Thomastown, Victoria County
Cant communicate to anyone
Cannot communicate to anyone about this product.
Will not reply to customer questions and inquiries when asked.
0 help at all absolutely ridiculous
- - Money taken, nothing shipped after 14 days.
- - No help from customer service.
- - Support listed as open 8-4, but it's always shut.
Company took my money and hasnt sent me anything. 0 help from customer service.
Its been 14 days and nothing has been shipped at all. The customer support team is open 8-4 I rang at all times of the day and its always shut apparently
- Good cheap deals
- Cheap deals you buy never turn up
Preferred solution: Deliver product or service ordered
User's recommendation: Do not use black swallow
Sydney, New South Wales
Waiting for delivery
I have been waiting month's for my delivery, now they no longer answer the phone or my emails. I have been scammed.
User's recommendation: Avoid at all costs.
Sydney, New South Wales
Waiting for delivery
- - Customer waited months for a packet; emails and phone calls go unanswered.
- - They filed a PayPal dispute and are hoping for the best.
Have been waiting month's to have my packet delivered, and they will not respond to my emails and no one answers the phone. Been ripped off. Have put in a dispute claim with PayPal and hoping for the best.
User's recommendation: Do not deal with this company.
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I have finally received my refund but I had to persist in calling and emailing as emails were not responded to