Black Rock Bar and Grill
Black Rock Bar and Grill Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Black Rock Bar and Grill reviews show a 1.7 star rating from 5 reviews and 60% unfavorable; consumers are mostly dissatisfied with service, late food, rude management, and reported billing issues.
Key Takeaways for Future Customers
- Located in the mall with good food and romantic lighting.
- Price level is medium; expect possible delays and slow service.
- Be prepared for customer complaints about refunds and billing disputes.
Negative Feedback / Risk Areas
- Recurring reports of rude manager and staff behavior.
- Frequent late or cold food and poor service speed.
- Allegations of unauthorized charges and refund handling problems.
- Poor experiences during special occasions and reservations.
Positive Feedback
Customers note good food, romantic lighting, and a convenient mall location; one review mentions corporate outreach and apology.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Black Rock Bar and Grill reviews show a 1.7 star rating from 5 reviews and 60% unfavorable; consumers are mostly dissatisfied with service, late food, rude management, and reported billing issues.
Key Takeaways for Future Customers
- Located in the mall with good food and romantic lighting.
- Price level is medium; expect possible delays and slow service.
- Be prepared for customer complaints about refunds and billing disputes.
Negative Feedback / Risk Areas
- Recurring reports of rude manager and staff behavior.
- Frequent late or cold food and poor service speed.
- Allegations of unauthorized charges and refund handling problems.
- Poor experiences during special occasions and reservations.
Positive Feedback
Customers note good food, romantic lighting, and a convenient mall location; one review mentions corporate outreach and apology.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Manager complaint
- Jeff, the manager, treated us unprofessionally and confrontationally after we asked to be seated at our usual booth at the far end of the restaurant.
When we asked to be seated on Wednesday evening, April 9th, 2024, Jeff, the manager treated us in an unprofessional. confrontational and emotionally volatile manner after we asked to be seated at a booth in the far end of the restaurant where other customers were dining and where we always ate.
User's recommendation: Do not eat at The Black Rock on Monroe Street in Toledo whenever you will be seated by their manager, Jeff.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Kentwood, Michigan
First of all, I ordered my food online. It was supposed to be ready at 11:40 it was not prepared and ready until 1210 then when I got outside to my car, I opened it up and the lobster dip had big
- Dish had brown, hard chunks, not like lobster dip.
- The manager refused a refund until the general manager was present, and I won't return.
Brown crispy hard chunks of substance not at all like lobster dip. Then the manager was extremely rude and claims she could not give me a refund until her general manager was present the next day. She then came back with a receipt and said I just deleted the payment so it should show up on your bank account in two days she was extremely rude.Never again return to this restaurant again
- Located in the mall
- Horrible customer service
- Food never on time
Preferred solution: Full refund
User's recommendation: Choose another restaurant this location has snotty customer service
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Orlando, Florida
Horrible customer service
- 8:00 reservation; seated 8:30; slow service.
- Rock not hot; cheese not melted.
- 18% gratuity charged; receipt shows 3.
The party that I was with had reservations at 8 oclock we did not get set until 830 and then the server we had was so slow and I ordered off of The Rock and he bought me a rock that wasnt hot so I had to sit meat on the table and wait for him to bring back hotter rock then he brought out loaded mashed potatoes. The cheese wasnt melted had to send that back on top of waiting so long for even drinks to come out.
It was just a horrible experience. This is not my first time at this location and I suggested this location to someone which is why we were there last night to celebrate someones birthday. It was horrible all the way around.
And then I was charged 18% for gratuity when all of us had split it checks and it was only myself and my boyfriend but on my receipt it says 3 people I dont think its fair that with the horrible service we had I had to pay 18% gratuity. I would love for someone to reach back out to me concerning this matter.
- Good food and the lighting is romantic
- Needs better service
Preferred solution: A better experience and service from Black rock
User's recommendation: Choose somewhere else to celebrate a special day
Canton, Michigan
Horrible customer e
- The waitress cried and spoke inappropriately before my children at my son's birthday.
- Family felt disrespected; the kids were scared.
- Please call me.
Waitress was stressed out, start crying, and said very inappropriate things in front of my children to me while we were celebrating my sons birthday it was very disrespectful and I am very offended and my children were very scared and uncomfortable. Please call me.
Preferred solution: Gift card and she needs to be fired!
User's recommendation: Don’t go here
Comstock Park, Michigan
Poor service
Extremely rude, waitress to my disabled brother when I called the next day, someone from corporate took care of it. Apologize up and down. Very thankful for that.
User's recommendation: Yes, someone took care of it right away and apologized up and down
Portage, Michigan
A waitress committed fraud using my sons credit card
- The service was terrible; a $20 charge was fraudulently taken while only $2 went to the waitress; disputes at Portage yielded a runaround on 2/13/23.
The service was terrible and the waitress was given $2.00 but $20 was taken fraudulently from the credit card. After trying to dispute this matter at the location in Portage only to get the run around I feel frustrated and the victim of criminal activity because it seems like the restaurant is trying to protect her. My fiancé and I was there on February 13, 2023.
Preferred solution: Full refund
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