Black Hills Pediatric Dentistry - Dental Service Review from Sibley, Iowa

They are money diggers and not honest people. They charged me $25 dollars on top of the first time visits charge to tell me to brush my kid teeth. I told them up front that I brush her teeth twice a day already. The dentist assistance told me to do what I was doing already and charged me $25 for that. Isn't the consultation fee supposed to cover that? I called to clarify the bill they transfer me many times and the phone call got lost. I'm never setting foot on that place again.
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ID
#927786 Review #927786 is a subjective opinion of poster.
Location
Sibley, Iowa
Service
Black Hills Pediatric Dentistry Dental Service
Reason of review
Pricing issue
New Reviewer

Black Hills Pediatric Dentistry Service Review from Rapid City, South Dakota

Black Hills Pediatric Dentistry Service Review from Rapid City, South Dakota
So after i complained to the manager about my 8 year old Paisly Jones,I recieved this letter!!!!!We paid 300$ of the $700....i want you guys to make ot righr!And right off our remaing bill.OR Im gonna pursue the further!!!!!beth robinson...605786-****
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ID
#808086 Review #808086 is a subjective opinion of poster.
Location
Rapid City, South Dakota
Reason of review
Problems with payment
New Reviewer

Black Hills Pediatric Dentistry Service Review

I have been having problems with this dentistry I have set up appointments and they keep moving my appointments back to tge following month
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ID
#806275 Review #806275 is a subjective opinion of poster.
Location
Little Ferry, New Jersey
Reason of review
Poor customer service
New Reviewer

Black Hills Pediatric Dentistry - Dental Service Review from Rapid City, South Dakota

My daughter of 8 years old was in on Febuary 25,2016.At 2:00.I cant remember the dentists name.You can look it up.Paisly Jones sat up a little and screamed,because something hurt her.The dentist grabbed her,sat her down firmly and then put one hand near her throat,to then push her back into the chair.As he did this,he said,"Dont scream iny ear or ill scream in yours!"The dental assistants witnessed this.Were supposed to pay $700+ cash for this!!!!i need that money so i can take her to another dentist to finish the work.Im sad,because my girls hv been coming here for 15 years!my name is Beth Robinson
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3 comments
#1126416

Especially if you guys don't right off our remaining balance!!!paisly Jones account

#1126414

expect a riot..............................................................................................!

#1119421

It was Craig Cooksley

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ID
#799440 Review #799440 is a subjective opinion of poster.
Location
Rapid City, South Dakota
Service
Black Hills Pediatric Dentistry Dental Service
Reason of review
Poor customer service
New Reviewer

Black Hills Pediatric Dentistry Dishonest Staff and Deceptive Practice

This pediatric dental practice misrepresented the amount that would be due "out of pocket" after insurance processing for a routine procedure. They billed more money from me than the insurance company (for which they are a participating provider) said they were allowed to. They kept the money, to their benefit, for seven months, with no plans or attempts to return the funds to me. One inappropriate practice might have been overlooked. Later in the year, my daughter was scheduled for a procedure in the office. A member of the office staff claims that she called me and left a voice mail message for me regarding co-insurance payment amounts that would need to be brought for the upcoming treatment visit. She never called, and there was no message. Cell phone records have verified that the call never happened, but no one in the office will acknowledge this fact or review the documentation. On the day of the procedure, my daughter put on her best “brave” face, and we arrived at the practice ready for her treatment. Thirty minutes after her scheduled appointment time, the office staff finally called us back to ask for $290 (spelled out very specifically, $100 + $190) for the procedures to be performed. Having no advance notice of this requirement, there was no way that we could meet this demand. This was not a case where we had “bad debt” with the practice: Prior to these procedures, our account was actually overpaid, sitting with a credit balance as a result of their previous overbilling. We were told that without payment of $290, they would not treat her. The appointment was canceled, and we left the office with my daughter in tears. Another family member called the practice later in the day, and was told that the amount that had been requested from me prior to treatment was $150 (A complete falsehood). This family member was also told that I had been notified of the requirement the day prior to the appointment. Again… cell phone records show that this never happened. This practice stood firmly behind the lies of one staff member, refusing to acknowledge the obvious misrepresentations that are being set forth. They also made up pre-treatment requirements as they went along, and changed their facts and figures depending on who was in front of them or on the other end of the phone. Beware these deceptive practices!!
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2 comments
#138512

My issue with the practice was never with the amount they charge. My household income is six figures, which is certainly enough to be able to afford the best of care for any member of my family. My issue was with the lying and deceptive practices utilized by the office staff. I do not tolerate liars, and I take great objection to the fact that they held on to money that did not belong to them for an extended period of time.

We changed to a different pediatric dental provider and couldn't be happier with the switch! My daughter is also undergoing orthodontic treatment (all paid for up front, and in cash!) and doing extremely well. She enjoys visiting each of these providers and the care that she is receiving is second to none.

I will continue to recommend against Black Hills Pediatric Dentistry at every opportunity. The office staff demonstrated a lack of character and ethics that is, quite simply, unacceptable.

#138501

I have had my kids with Black Hill Pediatric Denistry and they have done GREAT with my kids, i think that the amount of money we have to pay is way worth it..i never have to worry about my kids crying when they find out they have to go. I am sorry about your misfortune but what your describing doesn't sound anything like them..I don't have insurance and i pay cash,...if you don't like the price you pay maybe you should go to a cheaper place like Rapid City Community Health..I heard they are cheap but i bet your daughter will never want to go to the dentist again, You get what you pay for when it comes to medical.

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ID
#131202 Review #131202 is a subjective opinion of poster.
Location
Rapid City, South Dakota

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