We've recently had a bad experience with this company, we had a problem with an electric water heater and asked them to come look at it. They scheduled a 12-5pm time to come look at it the next day. Overnight i took a look at it myself and found a reset button which...Read more
I have a vent free wall furnace in my apt. and for a couple of days I was having heavy, Bad fumes in my house. I went and bought a new furnace and while I was getting it ready to install my daughter comes over and tells me their stove was having trouble with the flame...Read more
I was looking for rebate information regarding insulating and heating a detached garage. I could not find the information on their website so I called their customer service number. After navigating the horrible and repetitive menu system, I was hung up on. Second time...Read more
Short Review for March 27, 2017
by anonymous #1026084
I will live without before I am a blavk hills energy customer ever again. They are the rudest people and they charge you for their mistakes on your bill.
Other Product Review
by anonymous #730485
This company does not Do their job. If at all possible avoid this company...
Billing Department Review
by anonymous #631736
Set up account with bhp. Found out later(when i recieved no bill) they had the wrong adress. Not only that there was a 280 dollar deposit suddenly required. After 10 phone calls i get the deposit waived with the message, as long as there are no late payments on april the 22nd. Lo and behold my bill was due the 20th. thanks for absolutely nothing.
I changed bank accounts for my draft each month with Blackhills Energy. When I called, I was told and assured that my November payment would not be drafted at the normal effective date but would be on my December draft. I confirmed with them that nothing would come out...Read more
I'm a Source Gas customer who has just been switched over to blackhills. It's only the first day and I'm already discouraged. I've been trying all evening to set up my new account. What should be a simple, easy process is a ridiculous debacle. I give up! Hopefully they...Read more
I have had nothing but inconsistent inaccurate billing issues with black hills energy electric in Canon city Colorado. I am a disabled veteran with a fixed monthly income who PAYS MY BILLS!! Within the past year, I have given Blackhills energy upwards of $3000 for...Read more
#903044 by anonymousReply to reviews
Holy ***. I have never had to try to *** hard to pay a bill in my LIFE. Your online payment system is so unnecessarily complicated, and I'm not some poor old lady trying to figure it out for the first time. Simplify it, please. Before I light my phone/computer on fire....Read more
My mother passed away so I called BHE to cancel her account. I was told it was simply month to month. I paid the bill and forgot it. Next month we get a bill. I call again. Told I had to have proof she passed away. I sent a copy of the Obit. Next month another...Read more
This is the worst customer service place I've ever dealt with. Three years ago they shut us off by *accident* when we were out of town, when they turned us back on when we got back from vacation, they'd ruined our furnace, months of appointment's with them they never...Read more
I had Energy West Service in Wyoming prior to Black Hills Energy taking over the accounts , always happy with Energy West . I call to make arrangements to pay my companies bill in January and in February both and they are not only RUDE , but ask for more information...Read more