Carrie O Mgg

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Verified Reviewer

Not honoring price in catalog

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Tried to order a product from your catalog a month ago and was told it is a type error and will not honor the price of $99.50 and was told the correct price on web site is $198.00. I explained that this price is the same in all the recent catalogs that have been sent to me and they assured me this has been corrected in their catalogs. Just received new catalog in the mail and still the same price of $99.50. This is false advertising. If you are going to advertise a item in your catalog for a price then sell it for that price.
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Pros:
  • Cute items
Cons:
  • False advertising

Preferred solution: Price reduction

1 comment
Guest

I have the same situation of advertising one price and not honoring it when you try to buy the item.

Rick B Ktk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker West Orange, New Jersey

RECEIVED DEFECTIVE FURNITURE

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DO NOT DO NOT TRUST THESE PEOPLE. THEY SELL CRAP FURNITURE. I bought a birthday present for my dying wife who had six brain surgeries and spent nine months in hospitals. We were married on the red rocks in Sedona and since i now needed a night table with drawers to hold her meds and clensers etc i bought this Kensington 3 drawer night table for her. Soon after we found out the tumors are back and shes dying. Here's the story. The first one showed up with 2 out of 3 drawers not opening. No clearance around the draws and the units frame was out of square. They paid for a caropenter to come here to fix it but it was too much so they sent a second unit. This one was never inspected by the Mexican factory and when received the top draw binds and rubs. Also they didn't put a clear coat on top of the stain so when you dust it the stain comes off on the rags. They don't care and said to Visa that i signed for it. Who dusts a new cabinet until it needs it. I've asked the service mgr Rhiannon to have the owner call me but they ignore the request. I'm in arbitration currently with them and Chase. They are terrible and sell junk. DO NOT BUY FROM THESE PEOPLE//// Rick Breitstein
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Loss:
$1004
Cons:
  • Poor quality expensive second rate furniture

Preferred solution: Deliver product or service ordered

User's recommendation: DON'T TRUST THEM UNLESS YOU FEEL LUCKY

Larry D Nhr

When will I get my order

They are in the process of reaching out to the Vendor to get an update of when my product will be shipped.
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Pros:
  • Nice looking things
  • Nice products

Preferred solution: Deliver product or service ordered

User's recommendation: Good idea to call Customer service. Let them handle it.

cathleen k Aen

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Verified Reviewer

Warn others

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Don't buy the large pinecone clock. It was fine for a few months then it started losing time. Would have to reset it once a week. That went on for months. Now it's too fast!!! What the hell?!!! Just be advised.
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Pros:
  • Nice looking things

Preferred solution: Let the company propose a solution

User's recommendation: Don't buy

Anonymous
map-marker Kannapolis, North Carolina

Damaged upon delivery

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Canister was broken when I opened it. I called and customer service was very nice and replaced item with no hassle.
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User's recommendation: Will replace or refund any damaged item.

Earle Zdl

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Verified Reviewer
| map-marker Chennai, Tamil Nadu

Not delivered my order

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Delivery boy name giri ..my husband ordered cake for kids delivery boy was standing near my st I asked his name name he said giri then he said I cancelled your order ..u return money r cake ...one more time how v will order if they do like this
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Christine M Nvm
map-marker Jenks, Oklahoma

False adveritising

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They claim a lot of their items are "Black Forest Decor Exclusives!" when the items are available at tons of other places for less. eg: Cast Iron Pine cone Knobs, handles etc - available at multiple places for less then their "sale" price. Getting sick of seeing everything is "exclusive" when in fact it is not, they even use the same stock photo's as everyone else! Quit falsely advertising! It is getting old and a lot of your customers are getting screwed. Buyer beware, do your homework and save your money. Spend it where the Company does not resort to false advertising. They also resort to "sales" - again, shop around!
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Loss:
$300
Reason of review:
False Advertising

Preferred solution: Buyer Beware

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