Arthur W Llz

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Verified Reviewer
| map-marker London, England

Blocked my account

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Bitstamp - Blocked my account

It has been more than a month since they have blocked the company account with an important amount of money on hold.

No explanation, no feedback , they've started doing a "review" process that they never cared to explain what is about, asking for documents that had it already under their possession before.

Then it began to look really scammy when Customer care do not give any answer, its outrages how little they care about their reputation.

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Strouse R

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Colorado Springs, Colorado

Support

I want to disable my two factors authenticator code so I can login directly without a two factor code

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Loss:
$1700

Preferred solution: My money in my Bitstamp account

Anonymous
map-marker El Paso, Texas

Crypto withdrawals are blocked

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When signing up for Bitstamp, nowhere, does it tell you that you cannot use the application to transfer funds without having a video conference to establish something that has not been identified. Without knowing the rules, lost opportunity of using the funds occurs.

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User's recommendation: If you decide to use Bitstamp, be sure, you understand the limitations. Your money doesn’t belong to you until you totally withdraw it.

Carl E Kuh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Luxembourg, Luxembourg

Bitstamp.net stole $8000.00

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BitStamp.net took my $8000.00 on 8/5/23 and has the account locked for no good reason since that time. I wired money from my bank which they received, I then bought Tether crypto currency the next day.

I then proceeded to trade it but was informed our account was blocked from trading or with drawing our funds. When asked why they told us we needed to do a Zoom conference for security reasons which I did. They didn't lift the freeze after verifying who I was. So I called again and were told I needed to do another Zoom meeting and again I was verified to be who I claimed to be.

They told me they would get back to me but would not tell me why we were blocked in the first place. I have a really bad feeling about this company and feel I have lost my hard earned money for good. There is no one else from the company higher up we can talk to I keep getting the same people which seem to think this is entertaining to them. Dangle my emotions over a open fire.

Can any one help me out there?? Please

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Loss:
$8000
Cons:
  • Too many

Preferred solution: Full refund

User's recommendation: BEWARE THIS COMPANY IS A SCAM!!

1 comment
Guest

Need your email address???

Frost K

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Verified Reviewer
| map-marker Luxembourg, Luxembourg

Unable to log in to my account

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My ex talked me into trying it but I didn't really get into it. After we broke up I tried to just withdraw money and close the account.

I noticed the appeal was over 2 weeks and tried to reach customer service. I tried website and phone but couldn't get anybody.

So, I gave up and let it go. Just took it as a loss.

I'm not angry and not surprised it turned out like this.

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Loss:
$500

Preferred solution: Complete withdraw

User's recommendation: Know what you're getting into.

Madalina N Nwl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Withdrawals disabled

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I have opened this account as part of a scam scheme and been told to deposit money on here. I want to withdraw Asap but my withdrawals have been disabled. I have called them multiple times and no update.

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Loss:
$500
Cons:
  • Poor customer service

Preferred solution: Full refund

User's recommendation: Beware

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