Skip to content
bitFlyer

bitFlyer Reviews

bitflyer.com
Is this your business?
What is your customer experience with bitFlyer?

bitFlyer Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

bitFlyer has a 2.3 star rating from 3 customer reviews, with 67% unfavorable and 33% positive; consumers are mostly dissatisfied. Recent recommendations include "I would tell them about yours".

Key Takeaways for Future Customers

  • Check recent bitFlyer reviews before signing up to understand verification and access timing.
  • Be prepared for slow withdrawals and to follow up with customer service about refunds or account issues.

Negative Feedback / Risk Areas

  • Reports of identity compromise and account closure requests raise security concerns and customer complaints.
  • Long withdrawal delays and unresponsive support made refunds and fund recovery difficult for some users.
  • Poor phone availability and unclear verification processes increased frustration with customer service.

Positive Feedback

Some users heard good things and wanted to use the platform to trade and send money, reflecting occasional satisfactory experiences in bitFlyer reviews.

View full overview ›

Media from reviews

bitFlyer - My identity is compromise
View all media ›

Turn one complaint into a collective action

PC collective complaint

A Collective Complaint helps you unite consumers dealing with the same issue, such as wrong charges, unexpected fees, damaged items, or misleading promises. It goes beyond a single review by growing stronger with every signature, making it harder to ignore. Once you reach 20 supporters, we’ll send it to the company to encourage a response.

Start Collective Complaint
Quithang V

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My identity is compromise

Contacted the company first

The reviewer tried to contact the company before posting this review.

bitFlyer - My identity is compromise
Contains 1 confidential file for company representatives

I have a police tell me to close account because my identity is compromise so I dont want problem in a future someone use my name to do bad transfer in my name thank you

Preferred solution: Close account

View full review
Clarene Ntc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Nothing wrong.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Contacted the company first

The reviewer tried to contact the company before posting this review.

AI Highlights
  • - Asks when Bitflyer can be used and when verification completes.
  • - Wants to trade and send money.
  • - Heard good things about the company.

Just trying to find out when I can use Bitflyer and when all the verification takes place and when Ill be able to use it. I heard good things about this company and I want to use it to trade and send money.

User's recommendation: I would tell them about yours

View full review
Greg P Pwj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

BitFlyer is a very terrible exchange.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • - Withdrawal blocked for almost 3 months.
  • - Support team was unhelpful and made excuses.
  • - {{Redacted}} .com helped me retrieve my funds from BitFlyer.

BitFlyer is a very terrible exchange.. Couldn't withdraw for almost 3 months.

Their Support team is useless and kept giving me excuses. Thanks to {{Redacted}} .com, they helped me retrieve my funds from them.

View full review
melody C Stn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I signed up for $15.00 free Bitcoin

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Contacted the company first

The reviewer tried to contact the company before posting this review.

Phone number giving was not available to call I tried sever phone numbers and cannot reach anybody in person

Preferred solution: I would like to talk to some customer service people

View full review

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article