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New Reviewer

Unhappy with total Bistro MD experience

Customer is not able to successfully choose their own meals. The company dictates what you should receive, whether you like the meal or not. Website is confusing as when you look at the screen to monitor your shipments, you see a "SKIP" logo behind the week. Great, that means I will not receive a delivery that week. Oh no, if you want to skip a week, you must click on the already showing SKIP button, and then you will see an UNSKIP button. Does that make sense to anyone? Not to me---if I see a SKIP that means I am Skipping a shipment. Regarding choosing your own meals, you are limited to the number of meals you can delete from your available meals. This means even if you forget to update your order after they have chosen your meals for you, or if you think you are skipping, there will be meals that are sent to you that you do not want. Crazy. Some of their meals I like and others I do not. As a consumer, I would like to choose what I pay for. I incorporate these meals into my diet and like to have them on hand. I don't understand the company posture of telling you what you should eat. Customer service was terrible the first call, but much better the next three. The bottom line is: Send me what I want, not what your company wants to send me. Ridiculous. I felt stupid talking to the customer rep and begging them to send me what I want, including duplicates of some of the ones I like. I also said to the rep if your company's posture is that they will dictate your meals to "force" you to comply with their recommendations, then please just tell me that. Otherwise, I expect to be able to choose my own meals each and every time. Just got another unexpected box today, which included about 4 out of 10 that I do not like. I cannot say I am 100% unhappy with BistroMD, only because I like some of the meals. But in every other aspect, I am unhappy and I am currently searching for another food delivery service subscription.


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#3162329 Review #3162329 is a subjective opinion of poster.
  • As with any food delivery service
  • Customer service
  • Bait and switch
  • Website confusing
Preferred solution
I would like to receive 100% the meals I like. I would like to delete all of the ones I do not like, as a back up for when I get a delivery in a week I am not expecting it, due to the confusing nature of how deliveries work.

Can't get my order

WTH!!! i just started with this company and ALREADY i am having issues getting my FIRST delivery!!!! it was supposed to have been here between the 24=28 and now its supposed to be here by sept 1 WTH!!! it will be mush by then and unedible....of course there is nobody to talk to in customere service and i've already lost over $400. OMG stay away from this company i'm cancelling

User's recommendation: dont order.

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#2819844 Review #2819844 is a subjective opinion of poster.
Virginia Beach, Virginia
New Reviewer

Wrong meals delivered

I did not receive any of the meals I ordered all the meals I received or not what I want. I need bistromd to get back to me to rectify this problem.

User's recommendation: I’ll wait until I hear back from bistro MD.

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