Birthday Express
Birthday Express Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Birthday Express has 1.8 star rating based on 11 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Affordable products, Found items i couldnt find elsewhere, Great packaging.
Cons: Damaged items, Missing 15 boxes of my order which is half my order, Not able to reach them by phone or email.Recent recommendations regarding this business are as follows: "Answer the phone or call or call back", "Do not order from this website", "Just go to amazon", "Plan on not receiving what you paid for".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Birthday Express has 1.8 star rating based on 11 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Affordable products, Found items i couldnt find elsewhere, Great packaging.
Cons: Damaged items, Missing 15 boxes of my order which is half my order, Not able to reach them by phone or email.Recent recommendations regarding this business are as follows: "Answer the phone or call or call back", "Do not order from this website", "Just go to amazon", "Plan on not receiving what you paid for".
Most users ask Birthday Express for the delivery of goods as a solution to their issues.
Consumers are not pleased with Customer service and Diversity of Products or Services. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | New Berlin, WisconsinNever received the tracking number for my order
I bought 2 Ballons of princess jasmine and 6 cup and never received the tracking number for my order
Preferred solution: Deliver product or service ordered
User's recommendation: Answer the phone or call or call back
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | New Berlin, WisconsinDisappointed
I did place an order using code Cmbk25 and y'all charged me for it didnt get a confirmation email or order # just error message after y'all charged me for placing order.style="color:
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | New Berlin, WisconsinMissing item and the one i received is damaged
Received 1 item out of 2 damaged.
Second one shows shipped together but its not in the box. Unable to reach them via phone. No response to email.
- Found items i couldnt find elsewhere
- Damaged items
- Not able to reach them by phone or email
Preferred solution: Full refund
User's recommendation: Do not order from this website
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Huntington, West VirginiaReceived the wrong item
Was supposed to receive monster jam wall stickers and received a Kitty cat and a farm There is no way of getting in contact with them when you call them and when I email them they do not respond back
Preferred solution: Would like to receive what I ordered
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUndelivered package
good morning, I wrote here because I have not received a response from express birthday, I placed my order on 9/21/2022 and they sent it but the postal mail returned the package again to the express birthday facilities, I have tried to communicate in different ways and I received no answers of any kind, my son's birthday was yesterday and I had to make one more expense for the decoration, I never received my merchandise or my money back, I no longer know what to do with these people who are impossible to communicate With them I really feel cheated that I treat their buyers badly
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | San Benito, TexasOrder inquiry
I ordered five pink candy Starburst balloon weights and five neon turquoise balloon weights total cost of 17.85 which was charged to my card and I never got a confirmation number or an email I just got as sorry there was an error we will address it I have no information whether my order was processed or not but they did charge my card
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMissing items from my order
Missing 15 boxes of lollipops from my order!!! Only half of my 30 boxes came.
Sent 3 emails to ask for the rest of my order no one contacted me back!!! I WANT MY PRODUCT OF MY $$$
- Great packaging
- Affordable products
- Missing 15 boxes of my order which is half my order
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIssuing a refund
My order was canceled with out an explanation. Ive bin emailing them about my refund and nobody have yet contacted me
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMissing items from my order
They ignored me. Who knows how many other people they have done this too.
Its impossible to get in contact with them. They did not include 2 tablecloths in my order that I paid for and I cannot here a hold of anyone.
Preferred solution: Deliver product or service ordered
User's recommendation: Just go to amazon
Didn't receive my items
We ordered several items but not all were delivered. We are missing all the party invites.
I tried calling and phone rings once and hangs up.
I also emailed 2 different emails to contact to have them ship what we paid for and NO RESPONSE! Super frustrating
Preferred solution: My items sent to me
User's recommendation: Plan on not receiving what you paid for
Poor Customer Service
I had items missing from my order. I emailed, messaged, tried to call, and even posted on their Facebook page to resolve this issue.
I have not received a resolution. The phone number I was directed to call was disconnected. The email address I was instructed to use received no feedback, even though they claim that they have a 24/7 customer care team and they would respond in less than 24 hours.
This has been going on for almost 2 weeks. I will not order from them again and will tell everyone about my experience to deter them from ordering from Birthday Express.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMissing items
I was missing two of my items I purchased and I called customer service and no one answered or wrong number.
Preferred solution: Deliver product or service ordered
Items missing
Didnt receive all my items for my daughters paw patrol party. How old are paw patrol stickers of 20 only receive 16 and Ive been emailing for two days So I had to purchase another 4 stickers that I already paid for
Returns
I need a return label always I need a telephone number for some one to reach me I need some items return
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