Winda T

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Verified Buyer
|

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Verified Reviewer
| map-marker New Berlin, Wisconsin

Never received the tracking number for my order

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Birthday Express - Never received the tracking number for my order

I bought 2 Ballons of princess jasmine and 6 cup and never received the tracking number for my order

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Loss:
$22

Preferred solution: Deliver product or service ordered

User's recommendation: Answer the phone or call or call back

Senaida G

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Verified Buyer
| map-marker New Berlin, Wisconsin

Disappointed

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Birthday Express - Disappointed
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Birthday Express - Disappointed - Image 3

I did place an order using code Cmbk25 and y'all charged me for it didnt get a confirmation email or order # just error message after y'all charged me for placing order.style="color:

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Loss:
$18

Preferred solution: Deliver product or service ordered

Armanie Ptz

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Verified Reviewer
| map-marker New Berlin, Wisconsin

Missing item and the one i received is damaged

Birthday Express - Missing item and the one i received is damaged
Birthday Express - Missing item and the one i received is damaged - Image 2
Birthday Express - Missing item and the one i received is damaged - Image 3
Birthday Express - Missing item and the one i received is damaged - Image 4
Birthday Express - Missing item and the one i received is damaged - Image 5

Received 1 item out of 2 damaged.

Second one shows shipped together but its not in the box. Unable to reach them via phone. No response to email.

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Loss:
$140
Pros:
  • Found items i couldnt find elsewhere
Cons:
  • Damaged items
  • Not able to reach them by phone or email

Preferred solution: Full refund

User's recommendation: Do not order from this website

Courtney J Ifz

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Verified Reviewer
| map-marker Huntington, West Virginia

Received the wrong item

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Birthday Express - Received the wrong item
Birthday Express - Received the wrong item - Image 2

Was supposed to receive monster jam wall stickers and received a Kitty cat and a farm There is no way of getting in contact with them when you call them and when I email them they do not respond back

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Loss:
$57

Preferred solution: Would like to receive what I ordered

Josleidy P

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Verified Buyer
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Verified Reviewer

Undelivered package

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Birthday Express - Undelivered package
Birthday Express - Undelivered package - Image 2

good morning, I wrote here because I have not received a response from express birthday, I placed my order on 9/21/2022 and they sent it but the postal mail returned the package again to the express birthday facilities, I have tried to communicate in different ways and I received no answers of any kind, my son's birthday was yesterday and I had to make one more expense for the decoration, I never received my merchandise or my money back, I no longer know what to do with these people who are impossible to communicate With them I really feel cheated that I treat their buyers badly

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Loss:
$53

Preferred solution: Full refund

Senaida G

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Verified Buyer
| map-marker San Benito, Texas

Order inquiry

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Birthday Express - Order inquiry
Birthday Express - Order inquiry - Image 2
Birthday Express - Order inquiry - Image 3

I ordered five pink candy Starburst balloon weights and five neon turquoise balloon weights total cost of 17.85 which was charged to my card and I never got a confirmation number or an email I just got as sorry there was an error we will address it I have no information whether my order was processed or not but they did charge my card

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Danielle F Rxo

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Verified Reviewer

Missing items from my order

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Missing 15 boxes of lollipops from my order!!! Only half of my 30 boxes came.

Sent 3 emails to ask for the rest of my order no one contacted me back!!! I WANT MY PRODUCT OF MY $$$

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Loss:
$45
Pros:
  • Great packaging
  • Affordable products
Cons:
  • Missing 15 boxes of my order which is half my order

Preferred solution: Deliver product or service ordered

Christella J

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Verified Reviewer

Issuing a refund

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My order was canceled with out an explanation. Ive bin emailing them about my refund and nobody have yet contacted me

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Loss:
$69

Preferred solution: Full refund

Liliana O Qvf

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Verified Reviewer

Missing items from my order

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Updated by user Oct 26, 2022

They ignored me. Who knows how many other people they have done this too.

Original review Sep 26, 2022

Its impossible to get in contact with them. They did not include 2 tablecloths in my order that I paid for and I cannot here a hold of anyone.

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Loss:
$15

Preferred solution: Deliver product or service ordered

User's recommendation: Just go to amazon

Alyssa D Uaa

Didn't receive my items

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We ordered several items but not all were delivered. We are missing all the party invites.

I tried calling and phone rings once and hangs up.

I also emailed 2 different emails to contact to have them ship what we paid for and NO RESPONSE! Super frustrating

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Loss:
$5

Preferred solution: My items sent to me

User's recommendation: Plan on not receiving what you paid for

Anonymous
map-marker Elgin, Illinois

Poor Customer Service

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I had items missing from my order. I emailed, messaged, tried to call, and even posted on their Facebook page to resolve this issue.

I have not received a resolution. The phone number I was directed to call was disconnected. The email address I was instructed to use received no feedback, even though they claim that they have a 24/7 customer care team and they would respond in less than 24 hours.

This has been going on for almost 2 weeks. I will not order from them again and will tell everyone about my experience to deter them from ordering from Birthday Express.

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Marchelle W

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Verified Reviewer

Missing items

I was missing two of my items I purchased and I called customer service and no one answered or wrong number.

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Preferred solution: Deliver product or service ordered

Anonymous
map-marker Kannapolis, North Carolina

Items missing

Didnt receive all my items for my daughters paw patrol party. How old are paw patrol stickers of 20 only receive 16 and Ive been emailing for two days So I had to purchase another 4 stickers that I already paid for

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Anonymous
map-marker Atlanta, Georgia

Returns

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I need a return label always I need a telephone number for some one to reach me I need some items return

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