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Birthday Express

Birthday Express Reviews

www.birthdayexpress.com
What is your customer experience with Birthday Express?

Birthday Express Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

Birthday Express has a 1.3 star rating from 9 reviews. Consumers report widespread dissatisfaction, frequent missing items, and requests for delivery of goods and refunds.

Key Takeaways for Future Customers

  • Read Birthday Express reviews and expect potential missing items and delayed deliveries.
  • Consider alternatives like Amazon for time‑sensitive party supplies.
  • Keep payment records in case of billing or refund disputes.

Negative Feedback / Risk Areas

  • Recurring customer complaints about missing items and damaged goods.
  • Poor customer service: voicemail disconnects, no email replies.
  • Reported issues with billing, refunds, and order confirmations.

Positive Feedback

Affordability, some unique items, and good packaging noted by a few customers.

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Media from reviews

Birthday Express - Disappointed
Birthday Express - Missing item and the one i received is damagedBirthday Express - Missing item and the one i received is damaged - Image 2Birthday Express - Missing item and the one i received is damaged - Image 3Birthday Express - Missing item and the one i received is damaged - Image 4Birthday Express - Missing item and the one i received is damaged - Image 5Birthday Express - Received the wrong item
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Show reviews that mention
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Winda T

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker New Berlin, Wisconsin

Never received the tracking number for my order

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Contains 1 confidential file for company representatives

I bought 2 Ballons of princess jasmine and 6 cup and never received the tracking number for my order

Loss:
$22

Preferred solution: Deliver product or service ordered

User's recommendation: Answer the phone or call or call back

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Senaida G

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker New Berlin, Wisconsin

Disappointed

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Birthday Express - Disappointed
Contains 2 confidential files for company representatives

I did place an order using code Cmbk25 and y'all charged me for it didnt get a confirmation email or order # just error message after y'all charged me for placing order.style="color:

Loss:
$18

Preferred solution: Deliver product or service ordered

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Armanie Ptz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker New Berlin, Wisconsin

Missing item and the one i received is damaged

Birthday Express - Missing item and the one i received is damaged
Birthday Express - Missing item and the one i received is damaged - Image 2
Birthday Express - Missing item and the one i received is damaged - Image 3
Birthday Express - Missing item and the one i received is damaged - Image 4
Birthday Express - Missing item and the one i received is damaged - Image 5

Received 1 item out of 2 damaged.

Second one shows shipped together but its not in the box. Unable to reach them via phone. No response to email.

Loss:
$140
Pros:
  • Found items i couldnt find elsewhere
Cons:
  • Not able to reach them by phone or email
  • Damaged items

Preferred solution: Full refund

User's recommendation: Do not order from this website

View full review
Courtney J Ifz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Received the wrong item

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Birthday Express - Received the wrong item
Birthday Express - Received the wrong item - Image 2

Was supposed to receive monster jam wall stickers and received a Kitty cat and a farm There is no way of getting in contact with them when you call them and when I email them they do not respond back

Loss:
$57

Preferred solution: Would like to receive what I ordered

View full review
Josleidy P

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Undelivered package

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AI Highlights
  • - Order placed 9/21/2022; package shipped but returned.
  • - No response; never received merchandise or refund, and had to buy decorations again.
Contains 2 confidential files for company representatives

good morning, I wrote here because I have not received a response from express birthday, I placed my order on 9/21/2022 and they sent it but the postal mail returned the package again to the express birthday facilities, I have tried to communicate in different ways and I received no answers of any kind, my son's birthday was yesterday and I had to make one more expense for the decoration, I never received my merchandise or my money back, I no longer know what to do with these people who are impossible to communicate With them I really feel cheated that I treat their buyers badly

Loss:
$53

Preferred solution: Full refund

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Senaida G

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Order inquiry

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AI Highlights
  • - Ordered five pink Starburst and five neon turquoise balloon weights for 17.85; card charged, no confirmation or email, and a generic error message.
Contains 3 confidential files for company representatives

I ordered five pink candy Starburst balloon weights and five neon turquoise balloon weights total cost of 17.85 which was charged to my card and I never got a confirmation number or an email I just got as sorry there was an error we will address it I have no information whether my order was processed or not but they did charge my card

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Danielle F Rxo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Missing items from my order

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Missing 15 boxes of lollipops from my order!!! Only half of my 30 boxes came.

Sent 3 emails to ask for the rest of my order no one contacted me back!!! I WANT MY PRODUCT OF MY $$$

Loss:
$45
Pros:
  • Great packaging
  • Affordable products
Cons:
  • Missing 15 boxes of my order which is half my order

Preferred solution: Deliver product or service ordered

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Christella J

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Issuing a refund

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My order was canceled with out an explanation. Ive bin emailing them about my refund and nobody have yet contacted me

Loss:
$69

Preferred solution: Full refund

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Liliana O Qvf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Missing items from my order

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Updated by user Oct 26, 2022

They ignored me. Who knows how many other people they have done this too.

Original review Sep 26, 2022

Its impossible to get in contact with them. They did not include 2 tablecloths in my order that I paid for and I cannot here a hold of anyone.

Loss:
$15

Preferred solution: Deliver product or service ordered

User's recommendation: Just go to amazon

View full review
Alyssa D Uaa

Didn't receive my items

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AI Highlights
  • - Not all ordered items were delivered; party invites are missing.
  • - Phone calls ring once and hang up; two emails got no response.

We ordered several items but not all were delivered. We are missing all the party invites.

I tried calling and phone rings once and hangs up.

I also emailed 2 different emails to contact to have them ship what we paid for and NO RESPONSE! Super frustrating

Loss:
$5

Preferred solution: My items sent to me

User's recommendation: Plan on not receiving what you paid for

View full review
Anonymous
map-marker Elgin, Illinois

Poor Customer Service

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AI Highlights
  • - Missing items from the order.
  • - Multiple contact attempts via email, message, call, and Facebook with no resolution; phone number disconnected.

I had items missing from my order. I emailed, messaged, tried to call, and even posted on their Facebook page to resolve this issue.

I have not received a resolution. The phone number I was directed to call was disconnected. The email address I was instructed to use received no feedback, even though they claim that they have a 24/7 customer care team and they would respond in less than 24 hours.

This has been going on for almost 2 weeks. I will not order from them again and will tell everyone about my experience to deter them from ordering from Birthday Express.

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Marchelle W

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Missing items

I was missing two of my items I purchased and I called customer service and no one answered or wrong number.

Preferred solution: Deliver product or service ordered

View full review
Anonymous
map-marker Kannapolis, North Carolina

Items missing

AI Highlights
  • - I ordered 20 Paw Patrol stickers but only 16 arrived.
  • - I had to buy 4 more stickers I already paid for.
  • - I've been emailing for two days.

Didnt receive all my items for my daughters paw patrol party. How old are paw patrol stickers of 20 only receive 16 and Ive been emailing for two days So I had to purchase another 4 stickers that I already paid for

View full review
Anonymous
map-marker Atlanta, Georgia

Returns

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I need a return label always I need a telephone number for some one to reach me I need some items return

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