Birdy Grey Reviews
Birdy Grey Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Birdy Grey has a 1.1 star rating from 1 review and consumers are mostly dissatisfied; recent advice is "Go to another." Reviewers value the Website and discounts while citing issues with billing practices and customer service; price level reported as medium.
Positive Feedback
Some customers found ordering and canceling manageable and appreciated fast resolution when a replacement dress was secured; the site and discounts are noted as helpful.
Negative Feedback / Risk Areas
- Refunds processed incorrectly and credited as store credit instead of full payment causing Birdy Grey customer complaints.
- Billing discrepancies and uncredited returns reported.
- Poor phone support and unanswered emails indicating weak customer service.
Key Takeaways for Future Customers
- Check return and refund terms before ordering and monitor refund timelines in Birdy Grey reviews.
- Document communications and expect potential delays resolving billing or refunds.
- Consider alternatives if responsive customer service is important.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Birdy Grey has a 1.1 star rating from 1 review and consumers are mostly dissatisfied; recent advice is "Go to another." Reviewers value the Website and discounts while citing issues with billing practices and customer service; price level reported as medium.
Positive Feedback
Some customers found ordering and canceling manageable and appreciated fast resolution when a replacement dress was secured; the site and discounts are noted as helpful.
Negative Feedback / Risk Areas
- Refunds processed incorrectly and credited as store credit instead of full payment causing Birdy Grey customer complaints.
- Billing discrepancies and uncredited returns reported.
- Poor phone support and unanswered emails indicating weak customer service.
Key Takeaways for Future Customers
- Check return and refund terms before ordering and monitor refund timelines in Birdy Grey reviews.
- Document communications and expect potential delays resolving billing or refunds.
- Consider alternatives if responsive customer service is important.
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Verified Reviewer
Incorrect refund
- - Dress returned under policy for full refund minus restocking fee.
- - Refund: $50 original + $75 store credit, no response, may escalate to BBB.
I purchased a dress from Birdie Gray for my best friend's wedding, with the understanding that I could return the dress for a full refund minus the restocking fee. Upon returning the dress, I was credited $75 towards future purchases on Birdie Gray, and a $50 refund was issued to my original payment method.
However, there appears to be a discrepancy between what was promised in the return policy and the actual refund processed. Despite my attempts to rectify this matter by contacting your company via email and phone calls, I have not received a satisfactory response or solution.
Unfortunately, my calls have been directed to voicemail, and my emails have gone unanswered, leading to frustration and inconvenience on my end. If the discrepancy is not addressed promptly, I will have no choice but to escalate this issue to the Better Business Bureau for further assistance.
- Gives you a partial gift card to their site
- Does not refund you the full amount
Preferred solution: Full refund
User's recommendation: Go to another
Cancel a dress
Very helpful I was able to order a new dress that will come in time ! And can get a full refund for dress that won't coming time
Bloomfield, Iowa
Have not received credit
We still have not received the credit for the dress that we returned so we can purchase a new one. Hard to understand the agent on the phone
Oswego, Illinois
Checking on order
The girl didnt help me at all on the phone - actually I knew more than she did about where my tracked package was. Hoping when I call back Ill get someone different
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Hey Dana. I am super sorry for all the confusion that occurred within the return process, it is clear we did not communicate the actions effectively.
You have received a full refund, I will go ahead and send you an email with all the details confirming all the payment details processed on October 6th. Thank you in advance for your patience, I am sure we can get this all sorted out.