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We are a busy medical office and rely on our analog fax line to send and receive medical reports. Our line has been out for 3 days with no evidence of service returning. No one has been out to the office to investigate if the problem is within the office or not. It is...
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1.0
I liked
  • Low price
I didn't like
  • Have deplorable service
#1019649
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Is our internet up we our business services eldery and we depend on routing our trucks to provide service Our business is in santa fe springs Ca 90670 when is it going to be repaired Or i want to release on contract so i can use another provider Darrel@acsgroup-usa.com
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BirchComm

BirchComm Darryl, I apologize for the service issues you describe. Can you please provide your account number and best number to reach you? will escalate this urgently and a member of ...

I had Cbeyond for years, when Birch took over we had no choice but to go along, but it did not take long to see the service to drop off. Before we had a rep to go to with any issues, now you had to call in, wait for an hour, try and explain the issue at hand, they...
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BirchComm

BirchComm I'm sorry for this situation you describe. We are disappointed to hear about this. If you'd be willing, please email me at cassandra.gulia@birch.com with the best number to re...

2.2
I didn't like
  • Wants you to pay entire remaining contract in small print
  • No termination fee
#997368
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Other Product Review

#821630
birch communications is not what that is. they lie to you constantly over and over again. they need to be sued. at least with sage communications things were done right.
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Other Product Review

#775284
4.3
Ben from Birch reached out to me and resolved my previous issue with birch. Im very satisfied with results and look forward to continuing my service with birch...thank you ben, you made my day.
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Birch Support Review

#744019
1.7
Poor customer service. Reported a problem and nobody called back. Called again and sat on hold 30 min.
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Other Product Review

#732172
Dont deal with these crooks!
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CUSTOMER REP REFUSED TO LET ME AND BANK REPRESENTATIVE TALK DIRECTLY TO THE FINANCE DEPT OF BIRCH COMMUNICATIONS TO STRAIGHTEN OUT OVERPAYMENT DISPUTE--$72.52 SHOULD HAVE BEEN INSTEAD OF THE $148.91CAUSING MY ACCOUNT TO RECEIVE AN OVERDRAFT OF $37.00--PUT A PYMT...
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BirchComm

BirchComm I'm sorry for this situation you describe. We are disappointed to hear about this. I will escalate this to my customer care leadership immediately. Thank you, Cassandra Gulia...

3.0
I didn't like
  • Customer service reps
  • Lack of service
  • Failure to issue refund
#996038
Reply to reviews
Birch acquired Cbeyond which was a first class company. Since they took over their customer service department has gone to ***... They used to have an enterprise department for large customers with knowledgeable reps and now they took that away. Now they have...
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BirchComm

BirchComm I'm sorry for this situation you describe. We are disappointed to hear about this. If you'd be willing, please email me at cassandra.gulia@birch.com with the best number to re...

I paid my bill plus 5 days when I cancelled this account and they keep charging me each month. now they turned me over to collections for 232.09 I will not pay for a disconnected phone. the woman I spoke to, to cancel this was very rude and told me I could not cancel...
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BirchComm

BirchComm I'm sorry for this situation you describe. We are disappointed to hear about this. If you'd be willing, please email me at cassandra.gulia@birch.com with the best number to re...

I didn't like
  • When you cancel they keep charging you
#970775
Reply to reviews
Birch pulled the same thing at our small business, however they managed to terminate our acct with att which WE did not want. Att allowed Birch to terminate us, which is going to cost us over a $100 before we even get to the part where att helps us. You would think...
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BirchComm

BirchComm I'm sorry for this situation you describe and would like to rectify it. We are disappointed to hear about this. If you'd be willing, please email me at cassandra.gulia@birch.c...

I didn't like
  • Using slamming practices
#964417
Reply to reviews
I had Tempo (Birch service) and shortly after I paid my monthly bill, my service was suspended. I don't have a cell phone, so the phone they suspended was my only phone. My husband called them from work and they told him that another company "wanted" our service and...
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BirchComm

BirchComm I'm sorry for this situation you describe. We are disappointed to hear about this. If you'd be willing, please email me at cassandra.gulia@birch.com with the best number to re...

I didn't like
  • Questionable ethics
#949330
Reply to reviews
Sales rep called and made it sound like ATT was switching us to Birch and they were calling to let us know. Hung up on him he called right back and acted like we were disconnected. Gave him me a song and dance and no real answers. I asked for him to send me...
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BirchComm

BirchComm I'm sorry for this situation you describe. We are disappointed the situation negatively impacted your experience with us. If you'd be willing, please email me at cassandra.gul...

Contact Birch Communications

Headquarters Address:
Birch Communications Inc.
320 Interstate North Parkway, SE
Atlanta, Ga 30339
USA
Phone:
(866) 424-5100
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Companies similar to Birch Communications

4:30 pm thursday our phones and internet go out. after 30 minutes on hold birch support says they will call back in 4 hours. they don't call back. we call and they will have someone at our facility at 8 am 8am friday morning birch is a no show. we call and they...
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Anonymous

Anonymous I'm sorry for all the issues you've experienced. We care about our customers and wish to resolve this urgently. We are disappointed the situation negatively impacted your expe...