Unclaimed
BIOUSA Reviews
431
CLAIMED LOSSES
4
TOTAL REVIEWS
1.2K
PAGE VIEWS
New Reviewer
NO customer service, no responce , no product
I order lancets on 7/10/21, no e-mail about shipping, called customer service 3 times, all I got was their voice mail.
User's recommendation: Stay far away from this company.
ID
Cons
- Rip off
Loss
$40
Preferred solution
Deliver product or service ordered
New Reviewer
Something doesn't smell right
I have used this company for years and never had a problem. Don't know what changed but I put in an order on 9/10/15. I called on 9/28/15 to inquire about tracking the order. Put on hold, then was told she would call me back as soon as the order was tracked. No call back. Sent email to customer service requesting same- no reply. Called next day got a recording. Called a few minutes later, put on hold, came back and said we should receive it in a couple of days. Since my order is something needed for medical reasons they should not be messing around. I asked had the package actually shipped and was told she didn't know anything more than it would arrive in a couple of days. I told her to cancel the order and she seemed relieved. Found a new and super efficient and customer friendly company to order from Wilburn Medical USA. Great customer service and follow up. Delivery next day. Highly recommend!
ID
Location
Huntington, New York
Reason of review
Unhappy also with items 3 and 4
Loss
$266
New Reviewer
WORST CUSTOMER SERVICE
Update by user Dec 20, 2011
SORRY FOR THE DATE, PLEASE READ 2011 INSTEAD OF 2001
Original review posted by user Dec 20, 2011
Tests strips don't meet my expectations. I talked to very IMPOLITE and RUDE agents, holding 10 mns until line cut off. Talked to Claudia Gomez introducing herself as a supervisor, she is very RUDE and doesn't worth that place. Jeez or Jen asked me to ship the order back for ( $116 + $8.76 = $125.48). Did and package received November 18 2001 in Brea. I talked to Claudia several times, everytime she asked me to start again the story and held me on phone 10 minutes until line cut off and I have to dial again. VERY FRUSTRATED
1 comment
ID
Location
Houston, Texas
Loss
$125
New Reviewer
NEAR OUT OF DATE TESTS STRIPS
BIOUSA in BREA - CALIFORNIA doesn't worth to be advertised by amazon. I am very disappointed with BIOUSA.COM a company where nobody cares of customers. I found this company on amazon. I WOULD NEVER RECOMMEND THIS COMPANY TO ANYBODY EVEN AN ANIMAL SORRY. I have placed an order for aCCU CHEK test strips and lancets with that company in october 2011; before I placed the order I called 3 times to make sure of the expiration date, I was told September-November 2012. I received the items with expiration of april 2012; Claudia Gomez very rude refused to help.
2 comments
ID
Location
Houston, Texas
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BIOUSA
When i called to place my order for my diabetic strips 6 mths worth i received only 1 box that would be able to be used i tried to work it out with the co the manger is is in possible to contact and to deal with though his staff he refuse to exchange the 3 unopened vials that i can't used and just exchange them. It is to bad that they do business like this and treat there customers like this.
As u no with diabetes i would have been a life long customer. This company needs to be put out of business .
They are ripping there customers off and putting there health at risk. THEY MUST BE STOPPED DO NOT BUY ANYTHING FROM THIS COMPANY