Neena P Lrl
map-marker Novi, Michigan

I bought coccyx pain cushion I removed the plastic to try but was too bigd was for wheel chairs they won’t take it back and we’re very rude in Liviniait on t chairs it was for

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I never have bought anything and be so dissatisfied and not returnable in one day. Removed the plastic cover. It was too big and coccyx pain cushion wont fit on any of my chairs. I am sure made foe wheelchairs and they did not tell me. I am senior with no income and 63 dollars is wasted. Will appreciate if you refund my money.. My phone number is 248 797 **** Neena Peketi
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User's recommendation: Not satisfies at all

Anonymous
map-marker New Baltimore, Michigan

Cpap replacement

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cpap replacement faulty. phones lines don't work well and disconnect callers phones are hard to hear when speaking with reps products not provided in timely fashion replacement faulty
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User's recommendation: choose a different medical supplier

Deborah K Sws

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Verified Reviewer
| map-marker Livonia, Michigan

Went to have pressure fix on cpap. Machine because my other one was recalled the pressure on my new one said 4 I needed 12 Benson said you don't need appointment waited over an hour I left

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I knew I would have to wait until appointment then walking would be call I overhead one employee till a person who had an appointment I got you out of here before appointment even starts then sat down looking at watch for next appointment while me an someone else who walk in sat there was three employee but we were not waited on so like I. Said I left came home to make appointment now I can not get in for two week with the wrong pressure I
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Preferred solution: The pressure on my machine without waiting two weeks I will lose money I also need a mask

Steve K Zbf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Flint, Michigan

Bad customer service

I have called 3 times over the last 10 days trying trying to get a new remote ordered for my fathers lift chair and each time i was told and they would call me back and NO ONE EVER CALLED ME BACK!!! I need this issue addressed.
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Preferred solution: Deliver product or service ordered

Tracey R Sif

Complete dissatisfaction with Binson's

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I ordered a hospital bed on 9/2 -- it has been 30 days and I am still waiting. They did the run around about waiting for the doctor to sign another form, but didn't want me to contact the doctor. They fail to return calls. I have had 3 days waiting for the delivery of the bed with no shows, cancellations, and no return calls. This business is supposed to be knowledgeable about medical/senior care -- they are far from it. This business is a joke.
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Cons:
  • This company is unreliable and they fail to deliver

Preferred solution: Let the company propose a solution

User's recommendation: Go somewhere else.

Sharron D Kyj
map-marker Center Line, Michigan

Complaint Against Binson's Go Chair

Order # 1187**** Delivery Date 05-11-2018 Purchase Date 05-10-2018 # 439**** I purchased a Pride Go Chair through Binson's Durable Medical Equipment on Lawrence Street. When calling for information a salesperson (Matt Strnad) explained to me the process of purchasing durable equipment. So, I followed his instructions. I paid $100 for a uber driver for the day to go from West Bloomfield to Centerline and back with many construction zones in between. The purchase was made via s credit card. Needless to say I was lied to. A bait and switch tactic was performed on my behalf. The go chair came from Binson's Livonia location not Centerline. The chair was not in the same condition as the chair selected in Centerline. I was forced to accept the chair with the promise that a technician would be out to adjust chair. I have since found out the problem with this chair is a manufacturer's defect x 2. This entire situation has been a nightmare for me. It has been 3 months of several phone calls, many lies, total frustration, etc. Now, Binson's is trying to force me to pay $75 for an inspection of the chair, not repair it just inspect it. I do not understand why they will not bring me the chair I presumed I purchased and take back this poorly built chair. The right rear wheel has a problem now and makes a terrible loud noise apparently a manufacturer's defect addition. I have had it. The unanswered phone calls, lies, run arounds are ridiculous. I purchased this equipment in good faith only to receive stress, aggravation, and fear. I am a disabled 74 years old senior with several medical issues. I can't walk more than 10 steps. My only mode of transportation is this chair. It is a shame how seniors with disabilities are treated in today's retail market. Please help me resolve this issue (2 manufacturer's defects within 3 months of purchase is ridiculous on a 5 year warranty. #1 lever to remove seat causes rocking #2 ball bearings in rear right wheel defective.) In addition to the above mentioned problems I gave Binson's my 10 years old heavy duty power chair that they were going to refurbish and resell, what happened to the promised fee I was to receive upon Matt's approval from his boss as to the amount? grammy44@***.com
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Loss:
$2200
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Give me the go chair I selected in the Centerline location

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