Bingham Cyclery
Bingham Cyclery Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Bingham Cyclery has a 3.9 star rating based on 1 customer review. Consumers are mostly neutral. Pros noted: Me like. Cons noted: You. Reviewers value diversity of products or services and customer service, and report a low price level.
Key Takeaways for Future Customers
- Check Bingham Cyclery reviews and ask about the service contract terms before purchase.
- Bring receipts and document work if relying on paid service agreements.
Negative Feedback / Risk Areas
- Repeated customer complaints about rude or lazy employees and poor customer service.
- Reports of not honoring service agreements and disputes over returns or refunds.
Positive Feedback
Customers appreciate product diversity and generally low price level at Bingham Cyclery.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Bingham Cyclery has a 3.9 star rating based on 1 customer review. Consumers are mostly neutral. Pros noted: Me like. Cons noted: You. Reviewers value diversity of products or services and customer service, and report a low price level.
Key Takeaways for Future Customers
- Check Bingham Cyclery reviews and ask about the service contract terms before purchase.
- Bring receipts and document work if relying on paid service agreements.
Negative Feedback / Risk Areas
- Repeated customer complaints about rude or lazy employees and poor customer service.
- Reports of not honoring service agreements and disputes over returns or refunds.
Positive Feedback
Customers appreciate product diversity and generally low price level at Bingham Cyclery.
Turn one complaint into a collective action
Wgaat thd hck
Omguh, I rlay bout toi go finna sickoa mode mo bambas bruh bur hu burhub bruh . Yall 
rely playing out hea fo rel 
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Ok, thank .
- Me like
- You
Dallas, Texas
Terrible Customer Service
- - Long-time customer with two bikes and referrals.
- - Sandy store staff ignored me for 5 minutes.
- - Prepaid labor not honored; delays and part issues.
Been going to Bingham Cyclery for several years now. I have purchased two bikes from them and referred four people.
Returned from Afghanistan and all the folks at the Sandy store had changed. Stopped by to have my rim trued and to by brake pads and a guy behind the counter couldn't be bothered to put his book down. Waited for 5 min before i finally walked over and basically had to demand that he help me. Later i dropped my bike off to have a new rear derailer put on (the one that had been on the bike i had bought from them the previous year).
I had a service contract (THAT I PAID FOR UPFRONT) so labor was suposed to be free. The employee pissed and moaned because i bought the part online instead of from them. I explained to him that i tried but they were $60 more for the same part. He installed the part but out of spite or pure incompetance he crimped the end of the cable so that it wouldn't shift right.
I let it slide because of my years of good service in the past. Went back in when my shifter broke to have them repair it. THey said that they had to send to SRAM and that it would take 3 to 4 days. Two weeks later the part had not come and they had changed their story about what happened THREE times.
After i finally got upset and demanded to talk to the manager he told me he would call me back in an hour. Three hours later i called and he told me my bike was done and to come pick it up right now. When i showed up they basically gave me my bike shoved me out the door and told me to take my business elsewhere. TERRIBLE CUSTOMER SERVICE!
THEY DON'T HONOR THEIR SERVICE AGREEMENTS! RUDE LAZY EMPLOYEES!
Ripped me off
- - Bike part from Bingham Cyclery broke after install.
- - The manager refused to exchange after about an hour; I later found it 60% cheaper elsewhere.
I went to bingham cyclery to by a part for a bycicle that I bought on KSL. I should have known better to tell the associate that I wasnt savy with the whole bycicle scene.
I purchased the part, went home and installed it. the part ended up breaking, so I TRIED to return it along with my reciept. I waited at the store for about an hour before the (manager) showed up. He Then told me that I dont know what I am doing, and refused to exchange the part.
Angry, I left I then called around to competitive stores in my area. I found the same part at another store for 60% cheaper.
I think that this is the best way to vent my frustration. Beware of those bycicle guys at Bingham Cyclery, and dont show them any signs of ignorance.
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Bingham used to be a great place but I don't know what happened to them. I wouldn't by a tube from them if I were stranded and they were the only bike shop around.