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Verified Reviewer
New Reviewer

Never heard of Bill Matrix

Never heard of Bill Matrix before! Took $112.64 on March 18th, so I called and was issued a new card. Just 3 days ago on April 9th they took the same amount from my new card. Now I'm having to wait til payday in 2 days to pull all my money out so I can close the account. Super irritated!!!
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ID
#3481530 Review #3481530 is a subjective opinion of poster.
Location
Jacksonville, Texas
Loss
$225
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

CUSTOMER SERVICE DOES NOT EXIST

For years I've used my Diner's Club Mastercard to pay routine bills without problems...for the past 4 months I have attempted to use this card it has been declined for no reason. The Diner's Club representative have no explanation as to why declined nor do they even see any requests for payment. Finally got Bill Matrix rep on the phone & they processed the card without any problem. Truely a wasted hour trying to pay a bill....NONSENSE

User's recommendation: GET ENGLISH SPEAKINGS REPS....FIX ONLINE PAYMENT ISSUE.

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ID
#3453309 Review #3453309 is a subjective opinion of poster.
Preferred solution
FIX ONLINE BILLING ISSUES

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Verified Reviewer
New Reviewer

Money was taken & never posted to SDG&E account!!!!

Money was taken & never posted to SDG&E account!!!! Now I have been trying for DAYS to contact you guy's & after waiting an HOUR on hold/IGNORE I hang up.... I'm being charged for non payments... and ruining my credit because of this company-DON'T USE
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ID
#3374914 Review #3374914 is a subjective opinion of poster.
Location
San Diego, California
Loss
$188
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer

What the 171.90 taken out of my checking account is for

Why was 171.90 taken out of my checking account.I have no idea what this is for. O please tell me what this is for. If it is for something I didn't authorize please refund back to my account.I would appreciate knowing thank you
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ID
#3062945 Review #3062945 is a subjective opinion of poster.
Location
Cumberland, Maryland
Loss
$171
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Charge to my checking account

I would like to know why 171.90 was charge to my account. Please tell me what this was for I have no idea
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ID
#3062895 Review #3062895 is a subjective opinion of poster.
Loss
$171
Preferred solution
Full refund
New Reviewer

Bill unknown

Called to find out why there was money from my account. They suggested I can my bank. I already have. They wouldn't tell me why they are taking my money. Cancelling my card and going after them for repayment I guess
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ID
#3034225 Review #3034225 is a subjective opinion of poster.
Location
Orem, Utah
Loss
$481
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Horrible service.

They charged triple duplicate of a light bill. Been on hold for 2 hrs . No answers and no way to get in touch.

User's recommendation: Avoid bill matrix like the plague.

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ID
#3027338 Review #3027338 is a subjective opinion of poster.
Location
Galliano, Louisiana
Loss
$366
Preferred solution
Refund back of duplicate payments. 3 duplicate payments made to light company. Want the other 2 payments back in my checking
New Reviewer

Unblock credit card

I was informed by Blue Shield, who uses bill matrix for credit card payments, that my credit card was blocked by bill matrix due to a disputed charge. I was instructed to send a copy of my statement and Blue Shield member number with the request to have my card Im blocked and I mailed that over a month ago, but it is still blocked unnecessarily.

User's recommendation: Terrible customer service and impractical processes.

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ID
#2615958 Review #2615958 is a subjective opinion of poster.
Location
Harlow, England

I am not able to process an Obamacare payment on billmatrix.com

The billmatrix is up and running, but, whenever I attempt to schedule a payment, it responds saying that bill payment is not available "at this time, please try again". This web site is used by blue cross / blue shields to process their customer's payments. It is very frustrating to have to check back with billmatrix.com every once in a while to attempt to pay a bill. Is anyone else experiencing the same lack of service? Is there a pattern evident as to when (time of day, day of week, etc) this happens? All I want to do is pay my health insurance bill. What is going on here?
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ID
#1091530 Review #1091530 is a subjective opinion of poster.
Reason of review
Problems with payment

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