Billion Kia Of Sioux City

Billion KIA of Sioux City IA, is by far one of the worst dealerships I have ever dealt with. My daughter bought a car there that I had to co-sign for.

I did all the paperwork and sent it back to them. After her getting her vehicle she had a check for tax and title for North Carolina where we live. Our DMV would not accept the check for it because it was not the right amount. I payed out of my pocket to get her car registered.

I then called them to re issue the check to me, as I paid for it out of my pocket. I called 4 times left messages. I finally got ahold of the finance department after being on hold for an hour. The finance manager asked me to send a picture of the check.

I sent a picture and was told that he would give this to his assistant and get it taken care of. That was on Dec 19 2023. I heard nothing from them for two weeks and no check in the mail. I called them again spent another hour on hold to speak to the finance area.

I finally talked to the assistant and she told me that I need to send the old check and a copy of the registration. That was sent out nine days ago. I have called and been on hold so many times and left messages to the finance area and the store manager. To no avail they have never responded to my messages or emails that the call center has sent them.

It is now 13 Jan 2024, still no check and no returned phone calls. I talked to there call center yesterday the receptionist said that branch was closed because of weather. She told me she would email the manager and finance manager. I asked her to cc me on this email.

But I recieved no email, so I assume yet again that I am being ignored again.

It is to the point of having to drive there from my home in North Carolina which is 1350 miles away from me. My daughter had to get a car there because her other cars transmission went out.