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Four and half years ago I purchased a full kitchen from Bill Smith Naples. At the time I also purchased an extended warranty. One week ago 04/11/17 the ge profile refrigerator stopped working. I called the service department. After being placed on hold for 15 minutes,...
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#1035733
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Bought refrigerator from bill smith in November 2016. Ice maker not functioning. Call bill smith store where I bought it. Got the run around. Given service number to call. Got the run around and on hold forever. Can't get an appointment for a month (they repair a lot I...
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1.5
#1021963
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We purchased this same microwave on 2015 along with an entire kitchen of appliances. This unit was used only 100-150 times when the sensor cooking went out (E-11 error code). We were only 3 months past the warranty period. No fix for it since service calls started at...
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Anonymous
mike

both of my sons built new houses and had Samsung appliances installed.They bought the top of the lines. Both dishwashers crapped out after 14 months. From what they were told ...

1.8
I didn't like
  • Customer service
#987972
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Short Review for October 19, 2016, Pc_other

Bill Smith Appliances
#939459
3.4
BIll smith is a joke. Their guys deliveries guys dont even have to damage anything all you have to do is say they did and they will pay to fix it.
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Bill Smith Appliances Repair Service Department Review

Bill Smith Appliances
#781841
Have a service contract, waited a week to get an appointment. Waited all day, and tech comes in says it's a bad tuner but I have to order the part . Gotta wait another fees days, complete nonsense. And customer service operator rude also, would never use these people again
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I bought a GE Profile Slide in Range from the Bonita Springs store. The stove was delivered while I was away for Christmas on the 20th. I returned home on the 29th to find the slide in range sitting 1/2 inch above the counter top, and not flush to it as it is designed...
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3.9
I liked
  • Knowledgable and personable sales people
I didn't like
  • Unwillingness to make good on an improper installation
#982341
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This place is an absolute joke, not professional, if you purchase a service contract be prepared to wait. During peak season you will wait a week or 2 for a service technician to arrive. He will assess the problem then relate he has no parts and can't fix your tv or...
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Anonymous
Anonymous

I could not agree more!My Bosch oven door does not close so I called Bill Smith to repair. 3 weeks for someone to come out even though I have a 5 year service agreement. I spo...

Anonymous
Anonymous

Then go back up north if you don't like the wait.

#816550
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My dryer just over 2 years old quit. Not a cheap dryer, steams and everything. Called for repair came said needed to replace $300 part.After a week I called had not heard from them. Said I did not request repair. Which I had. So another week went by waiting for the...
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#779551
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NO COMPLAINTS ON MANY APPLIANCES BOUGHT OVER THE YEARS. THESE FEW HALF-A-- COMPLAINTS THAT DATE BACK MANY YEARS DO A GREAT DISSERVICE TO A FINE COMPANY. WE HAVE BOUGHT AN ENTIRE KITCHEN OF NEW APPLIANCES AND A COUPLE OF REPLACEMENTS, PLUS SEVERAL TV'S AND OTHER...
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#608365
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Purchased a Samsung Refrigerator on 11/18/11 his machine is only in full time use for 6 months of the year. The ice machine has NEVER operated properly either jamming up or not running period. Finally quit operating completely on Jan 26, 2013 Sevice rep who could...
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Anonymous
LMAO

Oh dear....you had to wait 2 weeks for ice! How did you manage to survive that horrific, life altering, situation? You must have suffered from post traumatic stress disorder...

#380287
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Bill Smiths App. in Naples, and Bonita Springs both should be shut down by the cities as scams. They dont honner what thay sell. They are rude with poor management and store Gereral Managers. We gave them a second chance they blew it!!!! Please warn all your friends...
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Anonymous
Anonymous

Maybe someone who knows how to spell will have better chance of being a credible source. You are just pissed because you don't like to be treated how you treat other people. P...

Anonymous
the truth

If this isn\'t going to be your last post, It\'s spelled honor. Did you ever call Bill Weaver? Maybe you were asking for the impossible and know it.

#229021
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Contact Bill Smith Appliances

Headquarters Address:
Bill Smith, Inc.
1651 Fowler St.
Fort Myers, FL 3390
Phone:
(239) 334-1121
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Purchased a Sony XBR TV Jan 08. Midscreen pixels were defective in 18 months. Purchased extended warranty. Screen too expensive to replace according to holder of extended warranty. Rejected claim on our $3,000 TV. Said they could send $1600 and we could replace via...
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Anonymous
Anonymous

52 in tvs don't and never have ever existed, ***

Anonymous
lol.

Should you blame the salesman, or the uninformed consumer? Take some responsibility for your purchases. If the unit broke 1 day after the manuf. Warranty, you would have squat...

#170279
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