Pollyanna Tez
map-marker Longwood, Florida

Rip Off Repair Center

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Very dissatisfied with their repair center. After my wife had her 2012 Nissan Rouge (27K mi.)repaired at Bill Ray Nissan the vehicle was returned to us with a rattling noise.

So my wife brought it in to have them look at it. They claimed it was now a faulty alternator and gave her an estimate of nearly a thousand bucks to repair. I took the alternator out today and brought it to a reputable parts supplier with an alternator test center. The technician said there was nothing wrong at all with the alternator.

After installing the alternator back in the car runs fine.

But still has the rattle. I will never bring another vehicle there or ever recommend anyone to go there!

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Reason of review:
Not as described/ advertised

Preferred solution: Let the company propose a solution

map-marker Dallas, Texas

Bill Ray Nissan, Florida

I had to break my passenger side window today to get my 6 month old daughter out of the car while my key faub was on the front seat. I have a 2008 Nissan Altima and was told when I bought the car that "it was impossible to lock your keys in your car". This has happened one other time about 2 years ago and I reported it to Bill Ray Nissan at that time and was not given an answer as to why it happend. I was told today (at Bill Ray Nissan in Longwood, FL.) that my key faub is defaulted but that they would not replace it because my warranty is up. As you can imagine I am upset beyond words and need to speak with someone as soon as possible to get this resolved.

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1 comment

A grown man who believes he can leave his keys in the car, lock the doors, and still be able to get in. If the salesman had told you that this was a flying car would you have believed him?

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