Bill Dodge Auto Group Reviews

I GOT TO THE DEALERSHIP THE MORNING OF MY APPT. THE SERVICE MANAGER COULD NOT FIND ME ON THE APPT LIST. THEY HAD CONTACTED ME TWICE BEFORE THE APPT. I GUESS MY NAME JUST DROPPED OFF IN OUTER SPACE. THE SERVICE MANAGER WAS KIND ENOUGH TO GET ME IN.

We learned an expensive lesson. It looks great when they offer a low-mileage used car at an attractive price, but beware the "wholesale" offer, which allows them to squeeze around lemon laws. This is how they unload cars with serious safety and mechanical problems. They'll even give you a list of seemingly trivial items that don't pass their version of state inspection, because they claim dealer inspections hold to a "higher standard" than your favorite corner garage. So you buy the car prepared to put a little extra money into those seemingly trivial items only to find that your mechanic and your friend's mechanic both disagree with the dealer's "higher standard" assessment and find a whole lot more that's seriously wrong with the car. At that point, Bill Dodge will tell you inspections are all subjective, and won't budge on other mechanics' failure of items they claimed to be fine. Now you're looking at a really expensive repair bill (probably near if not more than the value of the car) and no legal recourse because you knew the car wasn't perfect when you bought it. (Hint: If they won't let you take it on public roads during a test drive, don't buy it!) Learned my lesson. I'll never shop here again.

Here is my complaint I sent them..... I would like to add a complaint. Let me start off by saying that Bill Dodge is the worst dealership I have ever dealt with, and I have no idea how you guys have not gone out of business or have not been sued yet..... I bought a 2010 Honda Civic SI from the Bill Dodge Pre Owned lot roughly 10 months ago. The car was fairly a good price, and I got an okay price for my trade in. We decided to go with the car and this is when the terrible customer service begins. I picked the car out on a Thursday afternoon and was told to come back for open on Friday so we could get the paperwork done. I came down bright and early (when they were opening the doors) and sat down with my salesman Matt Ross to get things started. Matt treated us fairly well and tried to get things started. We went over a couple of things about the car first thing in the morning and then he told me we had to wait for someone in the finance office. We waited until close! I was there waiting to speak with someone about financing the car until after the doors were shutting for closing time. I sat at Matt's desk for hours, and had to call out of work because it took way longer than I was told to begin with. Matt left twice while I was waiting, and one of those times it was to go ride in his buddies car. Once I finally got into the office, the women I was working with must have been tired and checked out for the day because she was throwing papers at us and just having us sign them. When we got to seeing what we were financing it was almost 3 grand more than what we were initially told because "we had to have a extended warranty". We signed the papers and moved on. About 2 weeks later the car had to go back in because 3 of the 4 tires were leaking air, and there was a terrible noise in the suspension. None of the problems were fixed after I brought it in, and one of the tires went flat on my way home that night. About 3 months later we went back in and said the car just was not working for us, and we wanted to see if we could trade it in toward a brand new truck. After paying almost 14,000 for the car a few months back, we were offered 6,000 dollars for the car, and we would have to roll all the negative equity into the new truck. We decided that was ridiculous and went to Evergreen Subaru in Auburn and they offered us 11,000 for the car to buy as cash. While we were speaking with the guys at Evergreen we found out that the 3,000 dollar warranty that we "had to have", we actually never had to sign up for, and we could just go to the dealership and take the warranty off. So we made another 1 Hour trip (one way) down to Bill Dodge, where we spoke with Damien, who told us to wait another 3 months, and the warranty would be worth more and we would get more money for it. So we waited another 3 months and talked to someone about it again at Bill Dodge who said that Damien had lied to us and that we would be getting less back for the warranty now that we had waited longer. So we made another trip down to Bill Dodge to take the warranty off again. We waited for about 2 hours to be seen. No one saw us in the time that we were there, and they began to close the dealership. The general manager walked up to us and asked how long we had been waiting and what our deal was. We told him our story and about Damien and he told us that it was "bull ***", and to give us his information and he would get a hold of us on Monday to give us all the details of what we had to do to remove the warranty. It has been 3 weeks and the General Manager hasn't even contacted us back!! I don't know if were just not important because were not a new customer or what the deal is but this is ridiculous!! I don't even own the car anymore, and I have lost a lot of money being lied to about needing this warranty that I never used or wanted, and then having your lazy staff never get back to me about how to get rid of this thing. This dealership should be way more concerned with their customers than making a few bucks!

Purchase my car in Saco never had a worse time in my life buying a car the sale person rob,lied the financial guy Ryan put a 2999. Maintenance agreement on my loan without me knowing,than when I called and told them I wasn't happy with the car that I bought .it was like tuff you own it .in all the years i have purchased cars l haven't ever have to buy gap insurance to buy a car. that why they wanted me to get a loan with them cause Ryan know my credit union would have told me that the car wasn't worth the loan amount so plz read carefully and don't be like me thinking that this was a good place to shop I am stuck with this car loan sorriest day of my life when I went to Bill dodge thinking it was a family owned business that they would want me back to buy another car instead i will do anything to make sure no one else make the same mistake as i did

Worst buying experience I ever had I will never buy a car from u again I will be at my local union meeting and will pass this experience along to them I thought I was dealing with a good outfit never again

Purchased a vehicle from Bill Dodge Auto Group, in May 2015, was told by salesman they would get me a 2nd key.....multiple calls made to them, no return calls, (5) I returned to the dealership (5) times, no response, no key. Its now been 4 months, NO KEY, they tell me its now on order, now after 4 months>>>REALLY ?? And Im sure they wont call me. I didnt get any action from them until i got loud, can you believe it? Lousy service to a customer that has been nothing but respectful and patient with them. Im tempted to file a civil suit, pain and suffering for the last 4 months waiting for a key....