ANTHONY D Twq

CAN NOT ANSWER YOUR SURVEY I DON'T SPEAK SPANISH

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I GOT TO THE DEALERSHIP THE MORNING OF MY APPT. THE SERVICE MANAGER COULD NOT FIND ME ON THE APPT LIST. THEY HAD CONTACTED ME TWICE BEFORE THE APPT. I GUESS MY NAME JUST DROPPED OFF IN OUTER SPACE. THE SERVICE MANAGER WAS KIND ENOUGH TO GET ME IN.
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Reason of review:
NOT ON SKD

Preferred solution: Let the company propose a solution

Anonymous
map-marker Westbrook, Maine

The biggest liars and crooks! Lost so much money on warranty we weren't told about.

Here is my complaint I sent them..... I would like to add a complaint. Let me start off by saying that Bill Dodge is the worst dealership I have ever dealt with, and I have no idea how you guys have not gone out of business or have not been sued yet..... I bought a 2010 Honda Civic SI from the Bill Dodge Pre Owned lot roughly 10 months ago. The car was fairly a good price, and I got an okay price for my trade in. We decided to go with the car and this is when the terrible customer service begins. I picked the car out on a Thursday afternoon and was told to come back for open on Friday so we could get the paperwork done. I came down bright and early (when they were opening the doors) and sat down with my salesman Matt Ross to get things started. Matt treated us fairly well and tried to get things started. We went over a couple of things about the car first thing in the morning and then he told me we had to wait for someone in the finance office. We waited until close! I was there waiting to speak with someone about financing the car until after the doors were shutting for closing time. I sat at Matt's desk for hours, and had to call out of work because it took way longer than I was told to begin with. Matt left twice while I was waiting, and one of those times it was to go ride in his buddies car. Once I finally got into the office, the women I was working with must have been tired and checked out for the day because she was throwing papers at us and just having us sign them. When we got to seeing what we were financing it was almost 3 grand more than what we were initially told because "we had to have a extended warranty". We signed the papers and moved on. About 2 weeks later the car had to go back in because 3 of the 4 tires were leaking air, and there was a terrible noise in the suspension. None of the problems were fixed after I brought it in, and one of the tires went flat on my way home that night. About 3 months later we went back in and said the car just was not working for us, and we wanted to see if we could trade it in toward a brand new truck. After paying almost 14,000 for the car a few months back, we were offered 6,000 dollars for the car, and we would have to roll all the negative equity into the new truck. We decided that was ridiculous and went to Evergreen Subaru in Auburn and they offered us 11,000 for the car to buy as cash. While we were speaking with the guys at Evergreen we found out that the 3,000 dollar warranty that we "had to have", we actually never had to sign up for, and we could just go to the dealership and take the warranty off. So we made another 1 Hour trip (one way) down to Bill Dodge, where we spoke with Damien, who told us to wait another 3 months, and the warranty would be worth more and we would get more money for it. So we waited another 3 months and talked to someone about it again at Bill Dodge who said that Damien had lied to us and that we would be getting less back for the warranty now that we had waited longer. So we made another trip down to Bill Dodge to take the warranty off again. We waited for about 2 hours to be seen. No one saw us in the time that we were there, and they began to close the dealership. The general manager walked up to us and asked how long we had been waiting and what our deal was. We told him our story and about Damien and he told us that it was "bull ***", and to give us his information and he would get a hold of us on Monday to give us all the details of what we had to do to remove the warranty. It has been 3 weeks and the General Manager hasn't even contacted us back!! I don't know if were just not important because were not a new customer or what the deal is but this is ridiculous!! I don't even own the car anymore, and I have lost a lot of money being lied to about needing this warranty that I never used or wanted, and then having your lazy staff never get back to me about how to get rid of this thing. This dealership should be way more concerned with their customers than making a few bucks!
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Loss:
$3000
Reason of review:
Poor customer service

Preferred solution: Full refund

Anonymous

Do NOT trust these people.

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We learned an expensive lesson. It looks great when they offer a low-mileage used car at an attractive price, but beware the "wholesale" offer, which allows them to squeeze around lemon laws. This is how they unload cars with serious safety and mechanical problems. They'll even give you a list of seemingly trivial items that don't pass their version of state inspection, because they claim dealer inspections hold to a "higher standard" than your favorite corner garage. So you buy the car prepared to put a little extra money into those seemingly trivial items only to find that your mechanic and your friend's mechanic both disagree with the dealer's "higher standard" assessment and find a whole lot more that's seriously wrong with the car. At that point, Bill Dodge will tell you inspections are all subjective, and won't budge on other mechanics' failure of items they claimed to be fine. Now you're looking at a really expensive repair bill (probably near if not more than the value of the car) and no legal recourse because you knew the car wasn't perfect when you bought it. (Hint: If they won't let you take it on public roads during a test drive, don't buy it!) Learned my lesson. I'll never shop here again.
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Reason of review:
Not as described/ advertised

Preferred solution: Let the company propose a solution

Anonymous
map-marker Portland, Maine

Bill Dodge Auto Group - 2012 Hyundai Sonata Review from Portland, Maine

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Purchase my car in Saco never had a worse time in my life buying a car the sale person rob,lied the financial guy Ryan put a 2999. Maintenance agreement on my loan without me knowing,than when I called and told them I wasn't happy with the car that I bought .it was like tuff you own it .in all the years i have purchased cars l haven't ever have to buy gap insurance to buy a car. that why they wanted me to get a loan with them cause Ryan know my credit union would have told me that the car wasn't worth the loan amount so plz read carefully and don't be like me thinking that this was a good place to shop I am stuck with this car loan sorriest day of my life when I went to Bill dodge thinking it was a family owned business that they would want me back to buy another car instead i will do anything to make sure no one else make the same mistake as i did
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Reason of review:
Poor customer service
Anonymous
map-marker Yarmouth, Maine

Car Review

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Worst buying experience I ever had I will never buy a car from u again I will be at my local union meeting and will pass this experience along to them I thought I was dealing with a good outfit never again
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Reason of review:
Poor customer service
Rheda Jvb
map-marker Saco, Maine

Lack of follow through

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Purchased a vehicle from Bill Dodge Auto Group, in May 2015, was told by salesman they would get me a 2nd key.....multiple calls made to them, no return calls, (5) I returned to the dealership (5) times, no response, no key. Its now been 4 months, NO KEY, they tell me its now on order, now after 4 months>>>REALLY ?? And Im sure they wont call me. I didnt get any action from them until i got loud, can you believe it? Lousy service to a customer that has been nothing but respectful and patient with them. Im tempted to file a civil suit, pain and suffering for the last 4 months waiting for a key....
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Loss:
$1000
Pros:
  • Initial sales contact
  • Financing department
Cons:
  • No return of calls
  • Lack of delivery
  • Lack of follow up
Reason of review:
Poor customer service

Preferred solution: Full refund

6 comments
Guest

THEY NEVER CALLED, YOU WOULD THINK THEY WOULD WANT TO REDEEM A CUSTOMER. NOT THESE JERKS.

Guest

typical car sales, doesn't matter what dealer it is, what state its in, they are all the same, hold you hostage till you buy, then they say good bye to manners, and customer service.

Bill Dodge, should feel ashamed to have his name flushed down the toilet. When he was a smaller dealership, it was probably much better than it is today.

Growth for their bottom line, but screw the customers.

Guest

take them to court report them to the BBB

make a big decal for your back window of the car and park it out in front of that dealership

contact your local media, most television outlets have customer advocates, and will investigate, get their attention.

bad PR is not good.

Guest

you are not alone, so dont think you are special, car dealers rate right up there with lawyers, low lifes, *** of the earth liars

Guest

All car dealers are like that, they don't care about you or the details, just pushy to get the sale, sad that customer service sucks

I would tell them to shove the car up their ***

Was this Bill Dodge in Saco Main ?

Guest
reply icon Replying to comment of Guest-1028916

Yes it was Bill Dodge in Saco Maine, Route 1 location. I have even called the following with NO RETURN CALL

* William Dodge President 857-**** NO RETURN CALL

* Win Dodge VP 857-**** NO RETURN CALL

* Stacey Chandler VP 857-**** NO RETURN CALL

* John Mallia CEO 857-**** NO RETURN CALL

Lousy customer service right from the top down !!!!

Or maybe they are so ignorant of customers, they don't know how to dial a phone, right up there with poor poor service skills. This is one of those stories that will be remembered and told for years to come.

All this pain over their inability to follow up with a customers needs. I hate BILL DODGE, now cant stand to even listen to their commercials either.

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Marshea Xqh
map-marker Westbrook, Maine

Sloppy work, bizarre 3rd party vendors at Bill Dodge Auto Group

As a first time BMW owner, I am proud of my car and can’t say enough about my previous dealership, but after moving to Maine I brought it to Bill Dodge Auto Group and Collision Center in Westbrook, Maine and had an amazingly regrettable experience, that cost me out of pocket for a situation created by Bill Dodge and their 3rd party vendor. I am hoping this will lead to a much better experience for customers in future and changes in customer service…as I have no interest in any further dealings with Bill Dodge. I brought in my 2011 BMW 328i to have a very small dent about the size of a quarter taken out of the roof of the car. In the past we had less than happy experiences with collision centers and we wanted to be sure of making the right choice…as previously our GTI came back with swirl and bake marks in the car and wasn’t cleaned after the repair. After putting in a claim through Geico, the Geico estimator, John Malloy highly recommended Bill Dodge Collision Center. I paid for a rental and days went by without a follow up phone call to let us know how things were going. After not hearing anything I called on my own to follow up and was disappointed to learn that apparently glass removal and replacement is done by a 3rd party, not Bill Dodge, who broke the windshield on removing it. We were never contacted to let us know this had happened and that we’d be getting an aftermarket windshield, not the BMW OEM windshield it went in with. As opposed to calling us, James Caron (the service advisor handling our work) had called Geico immediately…but never informed us. Geico then only approved an aftermarket replacement only. We also were never given the option to pay for the difference…and found out that the law in terms of aftermarket parts is different here than in New Hampshire and Massachusetts (under 30,000 you can request OEM replacement parts on work paid by insurance). As our vehicle is leased, I contact BMW USA to ask about how this aftermarket windshield would affect our turn in and was assured it would be okay. On principal alone it didn’t seem right anyway that Geico or we (if we had paid the difference for an OEM windshield replacement) would have to pay anything considering a vendor hired by Bill Dodge and thus acting as agent on their behalf, broke it to begin with. Our frustration was handled poorly by James Caron who responded, by simply repeating, “don’t go there with me.” After the fact, we found out through the service manager (who handled the situation incredibly well and was very nice) that the windshield can commonly break on removal...but if so, some expectation should have been set with us to be prepared for the possibility. The work was completed today and I just went down to pick it up. After checking through the car, I was dismayed to find that it hadn’t be fully cleaned after the work had been done and there were rough, unwaxed areas on the paint, and a white powdery residue throughout the car on the trim and seats. At this point I just wanted to leave with my car and didn’t feel like arguing the issue, however when I went to adjust the mirror to drive off, it fell off in my hand. Suffice to say I was furious and James Caron was going to get the rental back, but I was not leaving after driving almost 2 hours to get there…to go home without my car and to wait for more work to be done. He did let slip a comment that was telling when he said, "these things keep happening." They drove the car back around to have it re-detailed and called the 3rd party vendor who showed up in an old, unmarked van and I found out at that point that the vendor isn’t actually a glass company per se, it’s this 1 guy who has his own company. It didn’t fill me with a degree of confidence. The glass guy’s solution was to use a “stronger glue” the second time he attached the mirror…why wouldn’t he have done this in the first place? I’m glad it fell off in my hand before leaving…and not while on vacation in a few months in 90 degree heat. After returning home I was finally relaxed enough to look the car over and as I clean it frequently and did so before bringing it in, there is still a white substance all overthing…some liquid that the dripped down on the door frame and all the interior glass is covered in some kind of film. So on top of the extra money I shelled out for a rental beyond the simple dent fix, I am now going to pay for detailing work to be done to get my car back in the condition it was in before I visited Bill Dodge. To be honest, after all of this I greatly wish that we’d have left the dent alone in the first place…what started out as something small ended up costing time, money and generating frustration and was just about the worst experience from a customer service standpoint I’ve been through. To be clear, the only fault I find directly with the Collision Center is us having to find out information on our own, as opposed to be informed…and to have to continually chase down the service guy handling our car to find out when it would done and what was happening. The communication was poor and unbecoming of a BMW Dealership and the finishing work done by the detailers was sloppy. The service advisor should’ve reviewed in detail the work done before handing it over to a customer and have me have to review the work. I’m sure you can relate to the understanding that when you work hard for what you have it can be immensely frustrating to have it damaged. It’s also a BMW, not a Yugo…we appreciate finally owning one and had expected it to be treated by an Authorized Dealer of BMW with the same respect we give it…and clearly the guy in the old, unmarked van and the Bill Dodge Collision Center detailers do not.
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Loss:
$180

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