Shady business practices
purchased used Toyota from them and recently found out the truck had been wrecked. When I purchased from them there was a 10 foot sign promoting their carfax promise so I naturally assumed that all used cars were free of damage. Turns out, bad move assuming anything at a dealership and assuming that sales people are honest. I was approached by Toyota to trade in my truck and then when the car fax came back, I lost close to $3k in value. I called Bill Currie and their response was " the guy doesn't work here anymore and you can bring it in and trade for a new ford and we won't *** this time...
2013 Toyota Tundra Platinum Car
- Dishonest approach in selling
Reason of review
extended warranty for vehicle
Incompetent service department
As part of a sales agreement when purchasing my Ford F-150, a trailer brake controller was installed by Bill Currie Ford's service department. At the time of this installation, I received a service report indicating that the controller was installed, connectors put in, it was reprogrammed and tested OK. Upon purchasing my travel trailer last month, when the trailer was hooked to my truck, the brake controller failed to indicate any connection. Since it was unsafe to tow the trailer and not knowing what the problem was, I took my vehicle to Gator Ford, approximately 1/2 mile away. Their diagnostics indicated that the brake controller had not been programmed nor had the necessary relay and fuse been installed. This service cost me $198.11. When I spoke with Bill Currie's service manager seeking reimbursement, he indicated that he would not reimburse me for this amount in that anyone could have removed these parts and that Gator Ford could have said anything. My truck has only a little over 13,000 miles on it and has been serviced only by authorized Ford dealerships in that I had a purchased service maintainence plan. I am pissed that Bill Currie's service manager would suggest that another authorized Ford dealership would stoop so low as to remove parts. I am also outraged that I have had to pay twice for this service. Bill Currie Ford's service department would be better served to man up and admit their mistake. I don't plan on ever doing business with this dealership again.
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