Unclaimed
Bill And Rods Appliance Reviews
65
CLAIMED LOSSES
10
TOTAL REVIEWS
2.2K
PAGE VIEWS
Bill And Rods Appliance Reviews
I have been purchasing appliances from the for over 10 years. Staff att the store are friendly and professional
Just need a copy of the owners manual for the new built in microwave I recently purchased. I can not locate mine, if possible send by mail. Thanks! Monica Maher 21345 Glenmoor Heights Farmington Hills MI 48336
ID
Location
Dearborn Heights, Michigan
STAY AWAY
2 broken NEW Whirlpool machines (a french door fridge [hinge so screwed up the freezer side wouldn't open upon initial delivery] and a dishwasher [pissed water between the door and the machine first time it was run.]). Service Tech Greg came out and inspected the dishwasher and assured me a new seal would be ordered. A week later, after not hearing, spoke with their service team and was told part would be in within a week. Called back again a week later, and was transferred to the Service manager who finally told me they'd be replacing my machine. Never a good thing to have to call multiple times and speak with their service team on multiple occasions and get nothing but smoke screen. I had to call today 11/9 and see when my replacement dishwasher would be in, and was told it had already arrived (no phone call). The only thing I will give them a star for is while I have been waiting on the replacement fridge, they did give me a loaner. Will not buy from them again.
1 comment
ID
Location
Livonia, Michigan
Not good
Waited for my day to arrive when they cld come out- they screwed up my address with another persons and told me I wasn't on the schedule for another week. I started searching for another place, they called and said they were wrong that they cld come out monday. After the call he sd I needed a new motor for my washer, he'd see when he cld get one in. I waited for a call nvr got one. So I called. They had one in stock the whole time. Then had to wait for when they had 2 guys avail to come out. I asked for morning b/c I have to p/u kids in afternoon. and I also needed to call into work- They scheduled for mon. again, I told them I need a morning- got to leave by 2p. Never was confirmed, I called to ck at 10:30. They sd "he can't promise he will be there". Finally, I just cancelled- far too much work on my end just to get a morning appt.
ID
Reason of review
Bad scheduling process
Screwed up my stove
Bill & Rod's screwed up my stove. They weren't authorized to fix the brand of stove I had and they left it in worse shape then it was to begin with. Next they called to say they couldn't fix it and they were supposed to contact Consumers to tell them to send an authorized repair shop, which they never did; I had to do it. The next service guy has been out twice and they fixed 2 of my burners; but the problem Bill & Rod's created still exists. he has to now come out a 3rd time. Bill & Rod's will waste your time and break your appliances....don't call them! You've now been warned.
ID
Location
Farmington, Michigan
Reason of review
Poor customer service
Saved a ton of mney
Called Bill and Rods and talked with a man named Kim. Very nice and knowledgeable. explained problem and told me what i needed and HOW to fix the problem. Part cost under $20 and I fixed it my self. I am handicapped and over 60 years on a fixed income. I will go to this company for advise and parts for years to come. I do not know anyone who got bad service because when I went in to the store and was very pleased with the treatment I rec'd. Parts person was not at the counter and A young man named Joe came right over and took care of getting me the part. HRB VIII
ID
Location
Milford, Michigan
Pros
- People
Reason of review
Good customer service
Overcharging for parts
Called in for a washer part (agitator dogs, pack of 4) which is a fairly common part. Would have ordered online from Sears for $3.60 with free shipping, but I needed it right away. They said they had it in stock, it was 4.58? and did I want to pick it up? When I said yes.. they talked to someone else then came back on the phone and said sorry the price is really $10 (even). ?? While i was on the phone I checked KenWhirl's web site and they had it for $3.68 in stock. So I eventually went there to pick it up. (I'm in Livonia so it was a little out of my way.., but it's the principle) Seriously? change the price over the phone at more than double the cost? Never going back to Bill & Rods.
ID
Location
Livonia, Michigan
Reason of review
Pricing issue
Professional Service Review
Bill and rods appliance explained to me about my fridge with such detail , I was so Thankful for the very professional service people that talk bad about this company just need to shut up and realize this is a service and not a bargain barn . Instead of you *** about it then fix it yourself . ( oh I forgot these customer don't know how to do anything except cry about everything. Well those are my thoughts not yours . Thank you bill &rods
ID
Location
Claymont, Delaware
Store is open customer service totally gone
This business has moved to a larger location for what purpose? When I entered the new store the people working there were very reluctant to make eye contact or provide any kind of assistance.In my case,I had a question and was answered in a very surly and argumentative way. There were several older employees in the store so I'm pretty sure it was't an intimidation issue just a total lack of customer care. You charge too much for your parts and tend to be a bully about it. I won't be back and the in home techs are as bad or worse. Dale CARNEGIE for all of you!!!
1 comment
ID
Location
Livonia, Michigan
Loss
$15
We also upgraded your dishwasher and replaced your refrigerator without a fight. Sorry that it feels like we didn't care but we did everything that you asked for.
Also, you told us that we redeemed ourselves and that you would use us again and remove negative comments. I am glad that we were able to get you what you needed and we held up our end of the deal.