Jester S

Billed twice a month?

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Bilibili - Billed twice a month?

Why did I get billed twice? You should charge it again next month. Is this how you treat your subscribers?

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Loss:
$1

Preferred solution: Full refund

User's recommendation: billing system sucks

Jo N Tic

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Payment issue

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Bilibili - Payment issue

Bilibili automatically deduct payment for premium subscription on my account without my approval. I dont want it like that. I want to have control on when i have to pay it.

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Pros:
  • Animes i want to watch are available on this app
Cons:
  • No control over subscription payment

Preferred solution: Remove automatic renewal for my subscription

Cricketer M

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Verified Reviewer

Refund Request

Subscribed BiliBili Premium now to watch Sherlock Holmes show in HD. However, it is not available in HD and also the video keeps loading. Kindly refund asap.

Email: donotopenm2@***.com

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Loss:
$5
Pros:
  • Many shows available
Cons:
  • Not much difference between premium and free versions

Preferred solution: Full refund

Noriemi I

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Verified Reviewer

Unable to open the app

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Bilibili - Unable to open the app

The video app does not work on tv anymore. I cant even log in. If bilibili works on tv: meaning i can watch everything like on my phone, i dont mind paying

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Pros:
  • Superb content
Cons:
  • Cany watch on tv

Preferred solution: Service. To watch it on my smart tv.

Noel R Ohn

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My old phone is not working where my old account in bilibili cant access

My old phone is not working where my old account in bilibili cant access

My old phone is not working. I can't access my old account on Bilibili.

How can I transfer my old account to a new one? I am paying my subscription every month but I can't watch it.

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Pros:
  • Can watch my favorite anime

Preferred solution: To access my old account that i have forgotten and change it to my new account

User's recommendation: Nothing to say just want to change my aacount so that i can enjoy watching my favorite anime

Eston Xer
map-marker Sofia, Sofia-Capital

Question

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Hello! I want to ask you because a few weeks ago you successfully registered with a real name n when I go to my page I can not use my real name and certificate number I want to play Arknights CN server and I should have a registration that to be accepted by you. Thanks if you answer!

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Donalddo N

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The Girl Downstairs

Im writing this email regarding to the anime/manga The girl downstairs I loved the anime very much and I even completed the manga but I dont think the ending of the manga was good its a very sad ending I couldnt even imagine that Duna and Joon would get separated so I will request @Bilibili to please continue to make its manga and not just end it like this I would love to see Duna and Joon together, Please take action.

Thank you

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Preferred solution: I would like more chapters/episodes in manga/anime

Anonymous
map-marker Angeles City, Province Of Pampanga

Nor snkc

Bilibili - Nor snkc

Tap on a clip to paste it in the text box.Tap on a clip to paste it in the text box.jvdMkFvjKcdnnbfml

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User's recommendation: Everything

Parveen K Zzk

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I can't use the membership I bought

Bilibili - I can't use the membership I bought

I HAVE PURCHASED THE PREMIUM MEMBERSHIP BUT I STILL GOT TONS OF ADS,

COME ON DUDE !

please FIX THIS PROBLEMS!

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Preferred solution: Full refund

User's recommendation: Be careful !

DonKarl G

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| map-marker Cebu City, Province Of Cebu

Refund unwanted purchases.

Bilibili - Refund unwanted purchases.

I forgot to turn off auto subscription, it automatically resubscribed. I want a refund.

I need my money. Thanks!

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Ponnada B

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Verified Reviewer
| map-marker Hyderabad, Telangana

To enquire about a offline manga

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While surfing in the bilibili comic world I came accross an interesting comic with a name "100 ways to save a psychopath ".

As I am about to finish the manga I noticed that I couldn't find it in the app anymore. I would like to know if that particular manga has been completely Removed from bilibili comics app, if not please make it available for reading

Thank you bilibili .

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Anonymous
map-marker Angeles City, Province Of Pampanga

Premium

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Plss i want to watch full movie of the anime but have a premium i dont have money to buy premium plss bili bili i6 want to watch full movi6e

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User's recommendation: Pls bili bili i want to watch full movie

Media Expert Talks

Disinformation: Russian and Chinese trolls among us

Jun 16, 2022

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Prof. Darren Linvill
Prof. Darren Linvill

Darren Linvill investigates data messaging and context accompanied by inauthentic behavior on social media networks. He also examines misinformation and disinformation in the rising field of social media forensics and data monitoring.

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