Bikesomewhere
Bikesomewhere Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Bikesomewhere reviews show a 3.0 star rating based on 2 customer reviews with mostly neutral sentiment and a 50/50 split between negative and positive feedback.
Key Takeaways for Future Customers
- Expect mixed experiences; product variety and discounts are appreciated.
- Be prepared to follow up on shipping, returns, and refunds, as many mention delayed responses.
Negative Feedback / Risk Areas
- Recurring Bikesomewhere customer complaints cite poor customer service and slow responsiveness.
- Multiple reports of wrong parts, unconfirmed shipments, and unresolved refund requests.
Positive Feedback
Customers note good service in some cases and value product diversity and special offers despite higher price levels.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Bikesomewhere reviews show a 3.0 star rating based on 2 customer reviews with mostly neutral sentiment and a 50/50 split between negative and positive feedback.
Key Takeaways for Future Customers
- Expect mixed experiences; product variety and discounts are appreciated.
- Be prepared to follow up on shipping, returns, and refunds, as many mention delayed responses.
Negative Feedback / Risk Areas
- Recurring Bikesomewhere customer complaints cite poor customer service and slow responsiveness.
- Multiple reports of wrong parts, unconfirmed shipments, and unresolved refund requests.
Positive Feedback
Customers note good service in some cases and value product diversity and special offers despite higher price levels.
Media from reviews
Refund
I havent receive my refund yet
Preferred solution: Full refund
Replacement key question
I dont have a complaint, just a question. I bought a replacement key that I was hoping would work on my bike rack, but it did not. I was hoping someone could talk to me life.
- Good service
Preferred solution: Let the company propose a solution
Refund
I havent receive my refund, i send it back already the item capa fork 26
Preferred solution: Full refund
Arvada, Colorado
Order cancelled
No confirmation from Bike Somewhere regarding shipment of order. Order cancelled by buyer.
User's recommendation: Lack of responsiveness to inquiry by Bike Somewhere
I was delivered the wrong part
I received the wrong part I was supposed to get a front brake and I got a real derailer this is the last part I need to build my bike part I need to build a bike
Preferred solution: Deliver product or service ordered
Mauldin, South Carolina
Non receipt of ordered merchandise or any communication
Still no comment from company
User's recommendation: Don't use this company
Hayward, California
Purchased from walmart.com have to find out on my own how to return to you some where else with no responds from them
- Customer reports no response after a 4:30 a.m. call; it's 4:00 p.m.
- Wrong-size merchandise was sent; the customer says they must pay shipping.
you can make people very angry. I call you about 4:30 a.m.
this morning it is now 4:00 p.m. still no respond you cannot be that busy if so stop with the message that you will get back to your customer shortly. you sent me the wrong size merchandise,therefore you need to pay for that shipping and handling. I've been getting the run around from you for 2 days now.
WHY? Companies should provide good customer service your company sucks I hope I never have to deal with you guys again. What is a person to do to get thing resolved with this company?
I should not have to contact the better business beau to try and get this solved you should be helpful enough.
- Customer service
Preferred solution: Full refund
POOR CUSTOMER SERVICE & DONT STAND BEHIND PRODUCT THEY SELL.
- The SR1002 has issues: rubber peels and scratches paint, feet loosen, bars scratch, and returns offer only $10 of $184.
BOUGHT A SPORT RACK SR1002. IS A POORLY MADE PRODUCT, THE RUBBER COMES AWAY AND SCRATCHES PAINT ON CAR.
THE FEET THAT SIT ON THE CAR HAS ALLEN SCREWS THAT TIGHTEN, COMES LOOSE WHEN YOU TRAVEL. THE BARS SCRATCH EASY AND GETS INDENTS IN IT WHEN YOU PUT THE HOLDERS ON THE RACK.
THE COMPANY WONT LET ME RETURN IT BECAUSE THEY SAID I USED IT, IT COST 164.00 + SHIPPING COST ME 184.00 AND ALL THEY WOULD GIVE BE BACK TOWARD THE ITEM IS 10.00... THAT IS UN ACCEPTABLE.....POOR BUSINESS, IF YOU SELL A PRODUCT YOU SHOULD STAND BEHIND IT.
- Way they treat customers
Preferred solution: Price reduction
BikeSomewhere.com has the worst customer service
- Ordered helmet May 25 for a June 16 trip; poor customer service; shipped Mon UPS Ground and they canceled the order, crediting my card.
I ordered a bike helmet on May 25 for a bike trip starting June 16. On 5/26 I got an order confirmation.
I never heard from them again. I called twice and emailed twice the first week of June asking them what happened. Nobody called me back, but a couple days later I got an email saying my order would be shipped Fri 6/11. When I did not receive shipping confirmation Fri I emailed them and said if they shipped it Mon it would have to be overnight so I could get it before I left.
They shipped it Mon UPS ground, due for delivery 6/21, 5 days after I left. I called them again. First time someone answered the phone. I said I wanted to speak to a Customer Service Manager and he would not let me.
I had them cancel the order and credit my card.
They did not care about any details. Virtually nonexistent customer service.
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