Anonymous
map-marker New York, New York

Positive Experience Review

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Bike Bandit - Simple Review #1420022846
I'm a new customer and order 2 set of tires and must say they came in a good time frame after the order was placed . So i will luv to do business with bike bandit
View full review
Reason of review:
Good customer service
Anonymous
map-marker Ridgeland, Mississippi

Return Policy Review

I had to return items totaling $404.50. Bike Bandit would not give me a refund for mys returned items. Worst company ever and I would not advise anyone to order anything from them.
View full review
Reason of review:
Problems with payment
Rochester Wst

They didn't refund a defective product

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Received a defective product (a clutch kit) and they would not refund the purchase after I discovered it was defective. That was an expensive purchase and it's not my fault that the parts were defective from the factory. I can't believe that they are still in business if they treat riders like this on a regular basis. Additionally, their customer service associates are not helpful at all. Don't waste your money with these guys. From now on, I will only buy products from Cycle Great and Motorcycle Superstore. Those stores have never let me down and have great in-store and online customer service.
View full review
Cons:
  • Defective products
  • Unfair refund policies
Anonymous
map-marker Walnut Creek, California

Bike Bandit Shipping Service Review

I ordered parts from bikebandit.com, worst mistake I've ever made there shipping is a joke I live in Wyoming and could have ridden a bicycle to California and back before my parts arrived. I called there so called customer service and the guy I talked to was a ***. I do not recommend doing business with this company.
View full review
Reason of review:
Problem with delivery
Anonymous
map-marker Los Angeles, California

Positive Experience Review

Many purchases over the years, always great service, great products- Thanks Rich LA , California
View full review
Reason of review:
Good quality
Anonymous
map-marker Las Vegas, Nevada

Been buying from them for years... Still the best

Have probably placed 20 orders with bikebandit over the years and they do a great job. Have always been happy with their service. I've ordered parts, tires and tools. Chemicals too. Always fast and reliable. Much better experience than my local shop. When I've called they always help me. I live out in the sticks so going to the dealer is an all day affair, and they don't stock many parts for my machines. I like taking my time to order and having it delivered to my door. I have 2 KTMs, 2 Hondas and 1 BMW. The KTM parts take a few extra days, but that is typical for ktm.
View full review
Pros:
  • Fast delivery
Reason of review:
On time delivery
Anonymous
map-marker Norfolk, Virginia

Bike Parts Review

Bike bandit is the absolute worst! Shop partzilla. I ordered parts for an upcoming trip to the tune of about $35 paid the $35 two day shipping because I needed them ASAP. Come to find out it takes them 5 business days to process then express shipping. Total *** so I told them to forget it. It has taken them two weeks to release the hold they put on my paypal account!
View full review
Anonymous
map-marker South Pasadena, California

Ordered a top end gasket kit for my atv got a head & base gasket.

There ad showed pictures off all the gaskets to completely rebuild the top end of my Honda ATV.I researched many other companies with comparable gasket sets and they were less expensive but decided to go with BIKE BANDIT because they were recommended on some chat and repair forums.What I received was a base & head gasket only. The ad said top end gasket kit WHAT I GOT WAS HEAD AND BASE GASKET ONLY.I contacted BIKE BANDIT directly after opening the box.5 days later still no response.I had be contacting them everyday UNTILL THE 5TH DAY,FINALLY ERICA responded and kept telling me that's the number I ordered and I tried to explain the picture and what I received were to different things.then she said I'LL have to pay shipping to return wrong item.
View full review
Loss:
$40
1 comment
Guest

Don, t order from pictures. Find the proper part num.

Then order.

Youget what u are looking fot when u do it that way... LOL

Anonymous
map-marker Philadelphia, Pennsylvania

Paid for express shipping, still waiting

I have dealt with Bike Bandit for years without complaint; the past six months has undone all trust I placed in their service. Of late, their shipping department has taken its time to ship orders that normally would have been filled in a timely manner. Apart from poor shipping support, Bike Bandit will wait nearly a week to process the payment through your bank account. My bike is my only mode of transportation, so when I had a malfunction with my exhaust header, Bike Bandit was my first stop to get the parts for my 80's Yamaha. The order was placed on a Friday after their business hours closed, a customer service rep informed me that they never process orders over the weekend. No worries, they will just ship it on Monday since I paid for express shipping, right? They have made it plain to me that express shipping does not imply urgency for the order. Under no circumstances would they refund me the price difference between express and regular shipping. Bike Bandit, please take the time to process express orders in an expedited manner or give me back my 27 dollars.
View full review
Anonymous
map-marker Covington, Georgia

Still waiting for a refund

I ordered an after market tire. After the tire was shipped and received, I was informed that the tire was the wrong size. The tire was never unwrapped and shipped back immediately via UPS. It's been one month and they informed me after one month that I can order another product with my Bandit Bucks that I've accumulated. I stated that I want my money placed back on my credit card, after having to wait one month. Now, a week has past and I was told that the money has been placed back on my card. They lied! Nothing has been placed back on my card. I'm going to have to contact Visa and charge them with fraud.
View full review
Loss:
$131
Anonymous
map-marker Fitzgerald, Georgia

Review about Spark Plug Delivery from Fitzgerald, Georgia

Ordered a spark plug wire on Friday, it's already Wednesday and it still hasn't been processed,, contacted customer service and they say I should hear something soon, holding my breath for that
View full review
Anonymous
map-marker Burlington, Vermont

I paid for services and didn't get it

I orderex parts i was assured they were in stock i paid 2 day shipping it's now a week later parts still haven't even been shipped yet. I would not recommendanyone to use bike bandit.com they are liers and theives. I talked to custormer services they guanenteed id have my parts we are here on wednesday still no parts. I have never dealt with such a dishonest company as bikebandit.com the attorney general should step in and fine and shut them down for bad business pratices and out right lying to custormers. Again you should find someone else to get your parts from you may pay a little more for them but you will atleast get them.
View full review
Anonymous
map-marker Cherry Valley, Massachusetts

Would not accept my unused return despite a "No Hassle Return policy"

I would like to give my two cents on Bikebadit.com I have used this website to buy a few things for my 82 kawasaki 550 without too many problems until now. About 2 months ago I bought a chain from them and it ended up being the wrong size, this was my fault, and I realized this as soon as i took it out of the package. But I was not to worried about this as they advertise a "No Hassle Return Policy". So i fill out the form online, and they said to send it in. So i sent it in a waited for the money to be credited to me, but it never happened. Finally I called them to see what was going on, and they said they had just looked at it and they said the box had been destroyed, and the chain looked like it had been installed. However the chain had not been installed, and the only reason the box was destroyed is because that is how it came to me the first time. They told me they would not accept my return, but I would easily be able to resell the chain on ebay for about what i paid for it. Now i have the chain back and It is missing the master link. It probably slipped through the cracks somewhere at their return center, but how can i resell it now! How is this a No hassle return policy? I know I will not be using bike bandit again, and I would encourage others who value good customer service to do the same.
View full review
Loss:
$50
Fatimah Qfe
map-marker Camden, New Jersey

BikeBandit Shipping Rip-Off

I ordered a tool to fix my atv motor which was already disassembled. I needed the part ASAP, and figured $9 shipping should get it to me quickly. They did not ship the tool until two and a half days after I ordered because apparently it was not in stock. The website said nothing about it being out of stock or on backorder. When I contacted customer service, they were quickly willing to refund my $9 shipping and told me I would receive my tool in 24-48 hours (now over 96 hours after I placed my order). Not only have I not yet received my shipping refund, but UPS tracking says my package is due to be delivered a now 216 hours (9 days) after I placed my order. Absolutely absurd. I typically receive eBay orders in 1-3 days total with free shipping. Will never use this company again.
View full review
Anonymous

Wrong tire sent. Still don't have replacement.

I ordered a set of tires and instead of the Michelin Road 3, they sent me the Power Road 3 for the rear tire. I immediately sent the wrong tire back which they received yesterday morning but I still had not been notified that the replacement tire had shipped. I chatted with Stephanie (Asst. Manager) and she reported it would still be another two days before the tire will ship. Something is really wrong when I can get the wrong tire back to them in a timely manner yet they cannot get me a replacement in the same time frame. Very poor service. I should have spent $3 more for the tire and gotten it from RevZilla.
View full review
Loss:
$166
  • 1
  • ...
  • 7
  • 8
  • 9
  • 10
  • 11